The only glitch in my wedding was at the reception....
2 things...first, I had tables marked "reserved" and everyone ended up sitting where ever they wanted and did not pay attention to the "reserved" seating signs. I thought that they should have helped with that because 2 of my bridesmaids - which were my cousins - did not have a place to sit! I was upset by that.
Second - my band was upset b/c we did not pay them in cash, but the wedding planner had confirmed with me that I could pay them with a check. The band came up to us during our dinner asking us to pay them in cash or that they were leaving. That was obviously VERY uncomfortable...the band members were also upset b/c one of the planners told them to play or leave which is when they then approached me. I think Jennifer Calciano is awesome and really professional....Tamar can be a bit abrupt but that's not necessarily a bad thing b/c I remember when I was interviewing videographers she was a real asset. I really liked them both alot but those 2 incidents really bothered me.

I should also point out a few things which show how my planners went over and above:
1. I called Jennifer the night before the wedding at 9:30pm because I forgot to purchase a cowboy hat (for photography...long story)...and she found one for me :-)
2. Because of their great relationship with Dalsimer (the florist), they were able to have them include chandeliers for our reception gratis.
3. The morning after the wedding, White Light and Jeanetti's (the caterer) went to our wedding location (our best friends house) and cleaned up any left over trash and items and walked through with them afterwards to make sure the property was left to their liking.
4. They included several amber uplights and a water light gratis because they thought it made a beautiful addition to our wedding reception (which it did).

I did not do any shopping around and in retrospect...I should have met 2-3 more planners. I would still recommend them.