William Arthur Fine Stationery
P.O. Box 460
7 Alewive Park Road
West Kennebunk, ME 04094  | map
Products: Custom Products
Services: Design, Printing
Specialties: Embossed, Engraving, Letterpress, Recycled Paper
 
 
 
  Profile   Reviews (21)   Photos   FAQ   Map    
4.2 out of 5.0
4.2
out of 5.0
Quality of Service:
 (4.2/5.0)
Responsiveness:
 (4.3/5.0)
Professionalism:
 (4.4/5.0)
Value:
 (4.0/5.0)
Flexibility:
 (4.3/5.0)
 
Sort By:
 
0.0 out of 5.0
0.0/5.0
  • Quality of Service:  0.0
  • Responsiveness:  0.0
  • Professionalism:  0.0
  • Value:  0.0
  • Flexibility:  0.0

Private User 1 Reviews
I would just like to say. William Arthur's company it's one of the worst company's ever, and sadly i MADE THE BIGGEST MISTAKE ORDERING MY WEDDING INVITATIONS FROM them. My fiancé and I waited 3 months to receive our invitations. When it was time for them to arrive, we find out, our invitations never made it out the door. And not only that they where never even made. That entire time they had us confuse with someone else. When we had been checking up with the company regarding our invitations since the time we purchased them. Really? Who does that?! It's just really unacceptable.
Wedding: Recently Married
Services Used: Invitations
1.6 out of 5.0
1.6/5.0
  • Quality of Service:  1.0
  • Responsiveness:  2.0
  • Professionalism:  2.0
  • Value:  2.0
  • Flexibility:  1.0

Private User 1 Reviews
I ordered invitations and no where on the website did it say that they were running behind in production time. When I had not received a proof within a week, I called and was finally told this. Then when I approved the proof, I was emailed to inform me that my invitations could take as long as 12 business days in production. The website said 5.
When I called and asked why they didn't have the delay noted on the website, they told me they chose not to. They would wait until the customer's order came in to inform them! Isn't this too late? I would have ordered invitations from somewhere else had I known this.
Wedding: Recently Married
Services Used: Invitations
3.8 out of 5.0
3.8/5.0
  • Quality of Service:  4.0
  • Responsiveness:  3.0
  • Professionalism:  4.0
  • Value:  4.0
  • Flexibility:  4.0
Initiations from William Arthur were purchased through Fine Stationary. At the time William Arthur was being sold to a new company. At first it took 1 1/2 weeks to get wedding proof, the it took a long time to finally get them. The invitations were missing their inner envelope. Their responsiveness is what I felt lacked some good follow through.
Wedding: 09/28/2013
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Private User 3 Reviews
My invitations were PERFECT! I had to change the color and style of the font after the order had already been submitted and they changed the order with no question! So great!
Wedding: 1+ year ago
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Private User 3 Reviews
Excellent customer service! Beautiful, one of a kind design!
Wedding: 1+ year ago
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
William Arthur's customer service is outstanding! Their flexibility, generosity, and guidance throughout the invitation process was uncanny. Employees were always well-versed in my order and knowledgeable about their inventory and products. I know firsthand why William Arthur is so highly respected.

After a complicated decision process, we ended up with the invitations in a timely fashion and were thrilled with the outcome. I would absolutely recommend William Arthur to friends and family and hope to use them again in the future!!!
Wedding: 08/17/2013
Services Used: Invitations
1.0 out of 5.0
1.0/5.0
  • Quality of Service:  1.0
  • Responsiveness:  1.0
  • Professionalism:  1.0
  • Value:  1.0
  • Flexibility:  1.0
Working with William Arthur was an absolute nightmare. I spent four hours with the woman at my local stationery shop going through all of the details for my wedding invitations, only to have the people at William Arthur forget to put any capitalized letters in my first proof. Not even my name or my parents's were capitalized. They also made mistakes in colors and fonts on this first proof. I had 5 different pieces of the invitation (the actual invitation, the envelope, the RSVP card, RSVP envelope, and the accommodations page) and every single piece had a glaring error on it. Once these were all corrected and the final proof was approved, I waited several weeks and heard nothing. When I called asking where my invitations were, they said that there was a mistake with shipping and that they hadn't even gone out the door yet (they should have arrived the week before I called.) When they did arrive, the envelopes didn't even have the lining I paid for, but since they were already so late, I did not have time to send them back and wait for new ones. I will never order anything from William Arthur again, and I would NOT recommend them to anyone.
Wedding: 08/17/2013
Services Used: Invitations
4.4 out of 5.0
4.4/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  3.0
  • Flexibility:  4.0

jennette 6 Reviews
I ordered my wedding William Arthur wedding invitations from KT Janes in Tampa. Katie was wonderful to work with and the process was easier than I thought. At first, invitations can be so time consuming and overwhelming but Katie simplified it and helped me narrow down the selection of invitations. The quality of WA invites are superior and I was set on gold thermography font and gold edges. The price range can go quite high but what you pay for is truly what you get. I'm very happy with my selection!
Wedding: 06/01/2013
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Their customer service is awesome and super helpful!
Wedding: 05/11/2013
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I cannot say enough about our invitation suite! It was absolutely stunning and W.A. did a wonderful job of bringing my vision to life.
Wedding: 11/10/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
William Arthur made the most stunning invitations that we have ever seen!!! The detail and elegance was more than we could have ever dreamed of!
Wedding: 06/16/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
The quality and timelessness of our wedding invitations was very important to me, as they are the one element apart from photos that are a true memento of the occasion, and can be kept by all invitees and handed down through generations. I searched a great deal to find a beautiful combination of paper and design and it proved more difficult to find than I had anticipated.

Then I discovered that via William Arthur's own website, one can design directly onto the stationery of choice from an array of design elements, motifs and fonts, and I was able to create an elegant and one-of-a-kind suite of invitations that thoroughly suited our vision for the wedding. These were done on warm white "truly weddings" paper, excellent weight, with black thermographic ink. We were thrilled with the invitations and many of our guests commented on their elegance, uniqueness and quality. (This is the one area where I did splurge, but still the price was far more reasonable than what many boutique stationers would charge.)


I will certainly be purchasing from William Arthur again, for our personal family stationery and more.
Wedding: 02/25/2012
Services Used: Invitations
4.8 out of 5.0
4.8/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  4.0
  • Flexibility:  5.0
We ordered our invitations far in advance in order to take advantage of a discount that was being offered at the time, but it was a good choice. The set we chose allowed us to design our own invitations, pretty much, but I used a template shown on the website (we bought online). I also bought monogrammed stationary for thank you cards and they were absolutely beautiful. There were so many choices it was hard to decide what to go with- but William Arthur offers a good value and choices for letterpress, engraving, and thermography, different styles of invitation and stationary, and packages, and also often has discounts. The only reason I give it a 4 for value is because when there is no discount, the prices can be high. Wait for a discount and then buy even if it's early. Just keep the invitations in a safe place in the original packaging and they will look brand new.
Wedding: 12/30/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Our invitations were flawless! They were perfectly customized to make the perfect first impression of our wedding on our guests. The quality of the stationery was top notch. We recieved so many compliments on our invitations, menu cards, and envelope liners. William Arthur provided excellent execution through the proofing process, and nailed it!
Wedding: 09/25/2011
Services Used: Invitations
4.7 out of 5.0
4.7/5.0
  • Quality of Service:  5.0
  • Responsiveness:  4.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  4.5
We used the easy-to-navigate online tools to design our own invitation set and they were beautiful! Their products are timeless and high quality...
Wedding: 09/03/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Loved my invites! Loved my invites!
Wedding: 07/29/2011
Services Used: Invitations
 866-985-3472
Please let this vendor know
you found them on WeddingWire
 
 
e.g. xxx-xxx-xxxx
Best Time to Contact:
4.2 out of 5.0
4.2
out of 5.0