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Davids Bridal
100 Wyoming Valley
Wyoming Valley Mall Wilkes Barre, PA 18702
Services Used:
Dress & Attire
I ordered my dress online, it matched the picture perfectly. Quality wasn't what I thought it should be for a wedding dress, I was a little disappointed that it wasn't better made.
Services Used:
Dress & Attire
great to work with!!! :) They made my dress experience wonderful!
Services Used:
Dress & Attire
Very professional. Loved my gown.
Services Used:
Dress & Attire
I chose David's Bridal for my wedding dress and am so glad I did! I did look at other places and David's Bridal was the place I felt the most comfortable! I found my perfect dress there! They took their time with me and I tried on a lot of dresses there. I was torn between two dresses and David's Bridal was very patient with me. They also have a very wide variety of dresses and you can try them on in your size so you'll see exactly what the dress will look like. Their prices are very reasonable as well. I was on a budget for my wedding and I was able to get the perfect dress for an amazing price! My maid of honor got her dress there and she was so happy with it as well. It looked amazing on her and they were very helpful with her as well. I would definitely recommend David's Bridal to anyone!
Services Used:
Dress & Attire
I went for bridesmaid dresses. The women in the store were rude and unhelpful, and when I found a wedding gown I wanted to try on the girl helping me told me she had another appointment in 30 minutes so I would have to hurry up. Needless to say I left without trying the dress on, and never went back. My girls all ordered David's dresses from ebay or the online store. The women working in the Wilkes Barre store should be ashamed of themselves and their behavior. I would not buy a dress from that store if someone else was paying for it.
Services Used:
Dress & Attire
They really didn't have a good selection of mother of the bride dresses. I drove and was really disappointed because their stock was very sparse. The woman was very nice who helped us, but couldn't do much because of the lack of selection.
Services Used:
Dress & Attire
If you are thinking of using David's Bridal, DON'T!!!! They may offer great deals on dresses, but you really get what you pay for. I used the David's Bridal in Syracuse for my wedding gown, and the David's Bridal in Wilkes-Barre, PA for my bridesmaids (because that's the store they all live closest to). We had a nightmare with BOTH stores.
When shopping for my wedding gown, they had the consultant stretched WAY too thin. She was managing four brides, including myself, and it was pretty obvious that was one or two too many. She grabbed the dresses I had picked out online and took off. My mom helped me get into and out of everything. I think we saw the consultant three times in the hours I spent there trying dresses on. When she was busy with all the other brides, I was understanding, even sympathetic. I felt bad that she was forced to rush around like that. But when 2 of her brides left and it was just me and the other bride, you would think she could spare a little time. I had an unlimited budget, and she knew that going in. Instead, I saw her sitting back by the dressing room chatting with another consultant. Umm...hello? Could really use some help here? After 3 hours in an out of dresses, I was tired and just sick of looking. So I picked a dress that I felt was "okay" and my family loved. We go to order it, and SURPRISE! It's discontinued. They had to order it from another store and have it shipped to my house, and there was no guarantee that it would be new. So...BIG HEADACHE. From start to finish, worst shopping experience ever. Then, knowing that it was probably a bad idea, we went bridesmaid dress shopping. Most of my bridesmaids live in PA, but they're scattered around the state. We all got together in Wilkes-Barre to try on dresses and make some decisions. We found a dress that we all loved. My girls loved it, I loved it, the colors were spot on. Perfect! I asked our consultant if the dresses were being discontinued, and if that should be a concern for us. She said, and I quote, "Oh, no! You don't need to worry about that. If your dress is being discontinued, we know 6 months in advance and someone will call you so that you know ahead of time." Okay. 3 of the 4 buy their dress right there. The 4th bridesmaid needed to wait until her paycheck on Friday (only 2 days later) to buy hers. I figured, what's 2 days going to hurt? MISTAKE. When she came back to buy her dress, they tell her that...wait for it...IT'S DISCONTINUED! She can't get that dress. It doesn't exist anywhere in the US in that color in any size. Then, to make matters worse, one consultant looks at the other and says "Well, maybe the bride will just drop her. That'll solve the problem." Nice. My bridesmaid calls me at work, in tears, so upset that she's "ruining my wedding." I had to call the store in Syracuse and find a dress that was similar and get it ordered for her. When I asked what the hell happened and why I wasn't notified the dress was being discontinued? "Oh, our records show we called you." Really? I never got a message and my caller ID shows no history of anyone calling me. "It says we left a message." Never got one. Two weeks later, I got out of work to find a voice mail left THAT DAY stating that the dress had been discontinued. Wow. Just wow. Seriously, save yourself the hassle. Better to spend a little more and know that you won't have to deal with things like this. And when I contacted DB Corporate to complain (which is no small feat, let me tell you)? It took months to hear anything back, and by then it was all over and done with. And all they offered was an apology. If you deal with DB, you're taking a gamble. Good luck to you.
Services Used:
Dress & Attire
I bought my dress from Davids bridal. The dress is absolutely beautiful,but their communication skills in this store between the employees is not so great, I put a downpayment on my dress and my mother called to pay the rest i got a handful of phone calls saying that they were going to put it back on the rack, was very upset that they never noted in their computer system that my mother was calling to pay for the rest of the dress! . Also they talked me into buying the bra and underskit that my seamstress said i did not need ( she was right) do not let them talk you into buying things you do not need!
Services Used:
Dress & Attire
At first was told my dress was only available online, but after further inquiry, it was in my local store. Expensive alterations, so I decided on another seamtress for the light alterations.
Services Used:
Dress & Attire
I shoped online looking at their selections and picking out gowns that i thought i liked. Once I arrived at the store and signed in the greeter intrduced me to Gail. Gail pointed to where the gowns were and informed me to pick a few and then pointed to the dressing cubicle. THe next time that I saw her was after i tried on my 3rd gown - an hour later. She didnt help at all - she helped put my hair up and then disappeared. She was too concerned with what the other representatives were doing. I ended up purchasing the gown that i fell in love with that was on their site... and as soon as another lady was ringing me up at the register, she came over and took commission for it. HORRIBLE EXPERIENCE. I cried so much and refuse to go there EVER again.
Services Used:
Dress & Attire
Didn't get my wedding dress from here- did bridesmaids dresses. Dresses were nice. Girls were able to have them shipped directly to their houses.
Services Used:
Dress & Attire
I liked the girl who helped me with my dress. Her name was Holly and she did a great job. She called me as soon as an order came in and was always sweet. My dress was absolutely amazing. I felt like a princess. My bridesmaids gowns were awesome. Every girl looked great and they are all very different body styles. The girls did not get their dresses altered there though because they are very pricey. My dress cost a fortune to alter because I am short. I think that the price of the dress was great but the alterations and accessories are outrageous! Overall I had a very good experience.
Services Used:
Dress & Attire
Davids Bridal was not very flexable when it came to their policys on exchanging dresses. I had a younger bridesmaid who had a small growth spurt before the wedding and they wouldn't exchange her dress nor could they take it out. I had another bridesmaid who replace a former girl and wanted that dress made shorter but they refused to so she had to take it somewhere else. They were just not flexable with anything.
Services Used:
Dress & Attire
My bridal party dresses were amazing. The manager of the store even spent 30 minutes on the phone and computer trying to find me a flower girl dress in a larger size just a few weeks before the wedding. A few of the staff members were not very friendly or professional while others went out of their way to help me. Their alteration rates are outrageous so I used a local seamstress instead.
Services Used:
Dress & Attire
Outrageous cost for alterations!!! Was not treated like a bride when trying to pick a dress.
Services Used:
Dress & Attire
They ordered the wrong dresses for my bridesmaids, even though they had the right style number that I told them, they didn't order the headpiece for my flowergirl that was paid for causing me to have to drive and find one a few days before the wedding and they were very rude about their mistakes, taking no responsibility for their actions. A complete disaster and more stress than I could have ever imagined.
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