We used American Limo for our wedding day and I was happy with the service. They picked us up on time for both drop off and pick up. The driver was professional and helpful. Pricing was OK, I was charged by the hour (transfer fee). If I ever need limo service I would hire them again.

American Limo is a great company to hire for wedding day transportation. Lonnie was very responsive and so easy to work with when I booked our limo. The limo we initially reserved became unavailable last minute but Lonnie offered us an even newer model for an even cheaper price so it worked out in our favor.

Our driver was awesome too! He was very professional, helpful and fun. He was on time (maybe even a little early), knowledgeable of the routes/locations and accommodating to last minute changes/delays. Working with American Limo was simple, straightforward and easy from beginning to end.

The only reason I am not giving American Limo a 5 out of 5 is because of an end of the evening issue and dealing with them the day before our wedding. The limo and driver that showed up actually early to pick the bridal party up was absolutely perfect! The driver was so professional and accommodating, helping us all day, going where ever we requested and sticking to our time schedule. He was great and I am so very pleased with the way that worked out. Our bridal party had a blast riding in the limo and sipping champagne! Unfortunately though, at the end of the reception my husband and I were supposed to be picked up and taken to our hotel. The driver never showed up so I finally called the dispatch. The man on the phone was a bit rude and said he would get back to me. After several minutes more out in the cold I received a text message saying our ride would be there in 20 minutes. At that point we were already 30 minutes after our ride should have been there and I was not willing to wait to make it about an hour late! Thankfully a family member took us to our hotel and we canceled with American Limo! Also the day before our wedding I get a call and email from them saying they do not know our times scheduled or our locations! I was shocked! I signed their contract after reviewing it with a fine toothed comb and all of the information was there! After contacting my representative he let me know that it was all ok and that whoever contacted me was wrong. Well a scare like that the day before the event in my mind is very very unprofessional! But we were so happy that the limo that really really counted that day was there and excellent!

The limo service was great. We especially loved the Classic Rolls Royce they provided for the Bride and Groom get away! Everyone was very impressed!

American Limo is so responsive and professional, they made my day easy! I loved our drivers and they were prompt and friendly. I will use American Limo again in the future whenever we need any transportation. Highly recommended!!

The night of the event service was SPECTACULAR! Our driver was early, curteous and extremely helpful!

However, I would HIGHLY recommend that you ONLY talk to this company in person (via telephone). They do not seem to know how to accurately communicate via email and their automated system of confirmations and communication do not seem to work the way that they think it does. Booking the limo was a very time consuming task and it took quite a while to receive the contract/confirmation.

Throughout the email process (the only reason I relied on email was because I work full-time and cannot access a telephone easily during the day), the company had mentioned that I would receive a discount if I paid cash on the night of the event. When the driver picked us up to take us back to our hotel, the driver mentioned that I didn't pay the full balance. That's when I informed him (because his company hadn't) that I was supposed to receive a discount if I paid cash. Then after dropping us off the driver called my cell phone to state that the company didn't know of such an arrangement and that I needed to pay the full balance. I told him that I have an email about the discount and I can easily provide a copy if he needs. I never heard from him again. However, while on my honeymoon I had checked my email and noticed that I had received a "Copy of Payment Received" and it being the "full balance" amount and my credit card had been charged...meaning that I had paid double what was owed now. Naturally being on my honeymoon I couldn't call them to clear up the situation, and unfortunately had to go through several emails to get the situation rectified. In this process they emailed a "receipt for refund", however it wasn't an attachment and ONLY appeared in the email when I hit reply.

Bottom line...I think our experience with this company would have been a lot better IF they just refused to handle things electronically because it is apparant they don't quite know how to as of yet.

Also, via email they are very unprofessional and I will NEVER work with them again because of it.

I reviewed and contacted many limo companies before finding American Limo and Parking Services. We were determined to find a reliable company after various friends horrible experience with their limo drivers. When we first contacted them with a request they were very prompt in sending us a quote. On the day of our driver was early to pick us up, and patiently waited for my girls and I and then got us to the venue right on time! He was very polite and even went to speak to my father to notify him that I was there. They did not over charge us after the fact and had a 15 minute grace period. The limo was clean and classy and very well priced!

Recived this from a customer:

A long while ago I contacted you by email to get information for my daughter's wedding which was held on September 4, 2010. I wanted to let you know that our Driver Peter could not have been more accomodating. I am the Mother of the Bride and unfortunately have to use a wheel chair most of the time and carry with me and use constantly a portable oxygen unit in order for me to breathe. This gentleman was respectful and kind and I appreciate all the reassurance that he gave me on such a special day for my daughter. I did not want any attention on me and my situation and he made that happen. So I just want to thank you and Peter, I will be forever grateful for all his help that day.

If I ever need your services in California again, I will certainly use your company,

Thanks for makeing the day special. Please pass this along to Peter.

Sincerely,

Peggy Tursi

Fantastic experience, limo was beautiful, clean and elegant.
Driver was very friendly and helpful. price was well worth the money we spent. We can't say enough good things about American Limo.

If you want a good example about how to make your customers mad and not get repeat business, try out American Limousine. We hired them for our wedding and they told us the charge was going to be $199. The service was fine, but we went 10 minutes over and the driver said it was no problem.. Apparently it was "no problem" for him, because when we checked our credit card statement, we were charged an additional 100 dollars.

We though.. Ok, no problem. Probably just a mistake.. We called their customer service, and they told us that additional 100 dollars was a prorated amount for the hour...They also said that it's not up to the driver how much they charge.-- which is absolutely ridiculous, and basically means anything goes! So let me do the math in my head, 100 dollars for 10 minutes.. That comes out 10 dollars a minute. Which means, if we went over 1 hour, it would have been an additional 600 dollars, and if we went over 25 minutes, it would have been an additional 250 dollars... It seems to me that my high school counselor should have been fired for NOT recommending me to become a limo driver-- 600 dollars an hour.. psh. I've been robbed.

This company seems like a scam and I feel what they did was down right criminal. We could have got ran into traffic, and who knows how much the bill could have gone up to? It's not like we told the driver to change where we were going, or pickup extra people. We didn't abuse the upholstery or make a big mess. I don't blame the driver, he was great-- I blame the company. If I could rate this company with negative stars, consider this review to have negative 5 stars.

Edit: Aug, 21, 2010
Called to complain again today, and apparently the rate wasn't "prorated" (so it wouldn't have been 600 dollars an hour). They said that they charged us for the entire 3 hours and the driver noted that we didn't tip. We informed the representative on the phone that we were quoted 199 which includes tax and gratuity. The representative said, well, that's only a 10% tip (... as if we knew?). So which is it!?!?!? Did American Limousine charge us the extra 100 dollars for the tip, or the extra 10 minutes (rounding up to the next hour)? It was interesting because once we informed the CSR (customer service representative) that they advertised that $199 was with tax and tip included, the CSR tried to back peddle and said.. oh.. well. that's just a note from the driver. First of all, how are we suppose to know that it's only a 10% tip!? When you advertise: "tax and tip included", you don't expect to pay anything more because the company has put in enough thought to how much they want to charge. I don't go to a restaurant and think, "Hey.. 8.25% is too low for tax.. I want to help California and pay 20% sales tax."

In addition, we pointed out to the representative that for the last 10 minutes, we were sitting in a valet line and the driver said that it was okay. We could have easily exited the limo, and apparently, ended the ride. Instead, we took the driver's word, and figured it was ok to sit in the limo. The representative, once again, said that it was not up to the driver. This makes no sense! The driver is an employee of the company, and he is speaking on behalf of the company. If it's not up to the driver (who is an employee of the company), then by that same logic, it's not up to the representative who I'm on the phone with (who is also an employee of the company).

Another interesting thing the CSR rep said was that, weddings reservations always run long. This implies to me that:
1. The company was expecting (or betting on us) going over, in order to charge us extra.
2. They weren't up front about their policies and charging procedures.

Dealing with this company in the beginning and during the ride was great, but after the ride, this company turned super shady. They seem to charge customers however they please with no accordance to a real set policy. What sucks is that we could have easily hired another local company for 235 dollars (tax and tip included), for 3 hours! ...Again the driver was great, the company is super shady.

very professional, friendly, and on time

American Limo provided us a very good service.I recomend America Limo services.They are very profesionals.

The limousine service was great!! The limousine arrived at the hotel to pick up the wedding party on time. The driver was extremely professional and assured our needs were met. At the end of the reception, the driver was already waiting for us outside. He surprised us with a scenic route to the hotel. We would recommend this company to anyone.

We had transportation from Tivoli Terrace to Ayres Hotel and from LAX to Corona, CA. WE WERE VERY IMPRESSED! Very competitive prices, Vehicles were in prime condition, Drivers (Pete) was professional and a pleasure to be around. Overall 100% satisfaction! We will be using them for all of our personal future events!

I was so impressed with American Limo Service. Our driver, Mike, was one of the nicest people I have met. He helped me in and out of the limo, he provided encouragement to me and also to my husband during the ride. It helped so much during the time when you are so nervous. He was friendly to all my passengers. Their prices are so affordable, yet their quality of service far surpasses what you would expect, at any price! I would highly recommend this company and will be using them for any limo needs I have in the future.

We had a beautiful, clean stretch limo arrive promptly when scheduled (actually a bit early!) to take us to the airport for our honeymoon. The driver was polite, courteous, and made sure we had a smooth ride up to LAX. Very reasonably priced, we were very happy with this company overall. Highly recommended and we will use them again in the future.