Zales ! Knocked diamond out

I just found this info from another/older Zales thread...

Zales Corporate Office Headquarters

Zale Corporation

901 West Walnut Hill Lane

Irving, TX 75038 USA

Corporate Phone Number: 1-972-580-4000

Fax Number:1-972-580-5547

Customer Service Number: 1-800-311-5393

@ambrok for the win !!! Thank you

Zales is literally the devil. I have so many horror stories about them. Good luck!

ETA: I also have the extension for the customer service manager. She helped me a lot before I made them refund me for my ring and got my stone placed in a new band

Hahaha. I may need to hit you up melissa

Wtf. I'm sorry. Good morning to you! Geez

Go get 'em tiger!... Also, your engagement ring and wedding band will look gorgeous when this mess is settled! I love it!

Haha. I was so over the band and their bullshit i made DH get a refund. So no. And. I ordered a cheap one off of amazon. It will be here thursday. And then i will go to a real jeweler and have my band custom made to fit my ring. Its a weird shape so it was hard to begin with to find something decent.

So no *band

As a former jewelry store associate please don't be mean to the associate that didn't fuck over your ring. I will say don't give up on pushing for getting it fixed. Since it's wedding season they may try to make you wait for the repair but we would go insane for brides who made a huge stink. I once drove two hours to a jeweler in a different state to get them to do a repair and literally drove the ring straight to the bride's venue. Good luck tomorrow

My rings came from Zales and there service is aweful but for 1 man only. He is awesome. But only him. They refused to size my ring when I sent it to be dipped, said it did t need it. It spun around completely. When I picked it up, my guy was there and. Said it needs sizing. He drove it to the jeweler that day, and picked it up 2 days later because I was already without it for 3 weeks. He also converted a sapphire ring to emeralds when even his boss said it was impossible. So without him I would be screwed.

@mrsbdeG i havent been mean to them. Ive been rather patient with all of their lies and bullshit and just let them go etc. and i do some what blame the associates and manager. Once it became a problem, the manager should have stepped in been my point of contact from then on. But for whatever reason she kept me with the same associate who , in my opinion, added to the non sense i have been dealing with the past 2 weeks from not knowing how to read the current status of an order to not knowing how to read tracking numbers. Also- i was told they WOULD be able to pick up my band from their jeweler etc and get me my band last week... that turned out to be a lie. They arent allowed to do that at that store. So they say. I believe nothing anymore. But come tomorrow... thats going to be their only option because i need and want my ring back and they need to fix their mistake. Their associate knocked the diamond out. Not me. Its been a shit show for weeks. I will sit in their store alllll day long if i have to at this point. They already fucked up my schedule for my wedding preparation plans now that i have to stay in my city even longer than planned instead of traveling to my wedding location. Just a big ole mess. And i will be calling corporate. How they can mess this up so badly is beyond me. But i will remain calm and just vent to all of you : )

@Jessesgirl I'm sorry and I personally hate the whole Sterling chain. I was just warning you that not every associate always knows what's going on with other associate's customers. I agree the store manager should have stepped in LONG ago. I'm so sorry this has been done to you.

I keep joking about ring pops but now that they really messed this up thats seems to be my reality. Hahah.

Yeah hell would definitely be raised -9am sharp!! smh start off calm but if they try to say it was missing take.it.there

I'm having a hard time following how they messed up your ering? Was it because they tried to force it in the enhancer? It may have been an accident. Breathe. Also- don't go in yelling and screaming. You literally will get a big fat nope if you're acting out of control and emotional. I understand you're upset- but they will not be able to help you with that if you're nasty and out of control.

No one will fucking help you if you're on the defensive. You need to start out calm and explain the situation from start to finish, have documentation who you talked to, etc dates. And talk to your insurance company.

Wow I just saw that the ring came in and didn't fit! And now this?! I'm so sorry this is happening to you. I'd lose my mind but not before losing my shit on them. Haha!

@cassidy - please see my comments above. I havent been nasty and i dont plan to be this morning either. I just want it fixed and in my hand by tonight. Yes he tried to force it in there to "stretch" the enhancer.

@becca the one in the store i tried on fit fine. Otherwise i would have never ordered it.

Im not even upset anymore. Yes i was fuming yesterday because its been one thing after another with them. Now my Ering. I want it done and over with and i want them to fix it asap

Anxiously awaiting your update OP!

Ugh, I am so sorry to hear this, but it sounds like you are handling it well. I hope they at least fix your e-ring for you.

We almost got my ring at Zales - a friend's wife works there and is a very convincing salesperson. I'm so glad we went with our local jeweler instead. (I do have earrings and a necklace from there though.)

They thought the METAL needed to stretch? um, some basic science lessons might be in order about metal not being very agreeable to stretching