Wedding Wire update deleted all of my data

Hi Sivine! This definitely should not have happened, and the best way to work to resolve this issue is with our dedicated support team (support@weddingwire.com). Any additional information you can provide will be incredibly helpful! Are you missing items you've marked as paid? Final costs? Estimated costs?

Your support team has not been helpful, otherwise I wouldn’t be asking other users. If you read my post, ALL of my data less 3 transactions remain. I had an estimate of 30+ transactions. I had actual costs and payments for 90% of my transactions as my wedding is only 3 months out.

Yes, not to mention the new checklist is horrible! Why would they change our exact dates to ranges?

View Quoted Comment Yeah I hate the checklist too smh & I tried 3 times to post a pic on the app & it keeps sending me to the forum home page smh

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No clue. I wasn't using the checklist tool, but I see other brides in another thread that aren't happy with the changes either. Another bride lost all of their wedding budget data too. My fiance and I are paying for our entire wedding ourselves. That budget tool helped me track what I paid out of my pocket until I could get reimbursed for half of the costs as they incurred from my fiance. Now I have no clue where we are at and what is left to order for my date 3 months away. My mistake for relying on Wedding Wire to store my data. Starting from scratch now and putting it on paper. Now I get to dig back an entire year for receipts. Thanks Wedding Wire!!!

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https://www.weddingwire.com/wedding-forums/anyone-else-not-happy-with-the-changes-made-to-wedding-wire/768ab0bde520d10f.html?idMessage=20922766 Join our discussion

Yes! I'm so disappointed!

Hi Sivine! I know that Michelle from our support team has already reached back out to you, but I wanted to close the loop here as well. Our support team was able to resolve the issue and all of your payment info has fully synced and is correctly displaying in your budget tool!

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Thanks Lynnie! Looks like it's all there! Moving my budget over to another app as a back-up from now on!