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Stephanie
Just Said Yes June 2020

Wedding Venue nightmare - sos

Stephanie, on November 12, 2019 at 8:43 PM Posted in Planning 0 4

I truly hope that no one has had to deal with this butttt, I'm here looking for anyone with a similar experience and their guidance.

We toured a venue back in Dec 2017 and signed the contract in May 2018 due to the venue being closed for the beginning months of the year... Wedding is Summer 2020. I heard through the wedding grapevine in my area that the venue had fired their coordinator, who played a very large part in our selection.

I called the venue to confirm and a month and several calls and emails later I found out this was true. The previous coordinator had verbally promised us several things that we are now not getting. Most importantly, the fact that our initial deposit was just that, a deposit, and that we were locked into the 2017 pricing, as that was all that available at the time of signing.

Now, we are being told that the deposit is a room rental fee and that we are not locked into any pricing and must use the most up to date pricing, which is several thousands of dollars more. The contact we signed does not mention the pricing guide, but does state that the deposit will be credited towards the final bill. Other paperwork that we were given, but did not sign, mentioned that the "deposit" was to go towards the rental of the room, and the previous coordinator confirmed that it was not a room rental fee. The wording is confusing, thus why I asked for clarification. The two documents are contradictory.

Now, we are looking about $10k on top of the initial price... for the same stuff. Less, actually. Anyone ever have any issues like this? Do I seek legal help regarding the contract? Not sure what to do as we can't be giving up the venue at this point and need to make it as easy as possible to work with the venue. SOS!!!


4 Comments

Latest activity by Stephanie, on November 13, 2019 at 10:51 AM
  • Kelly
    Dedicated October 2019
    Kelly ·
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    What does the signed contract say regarding the total price? Given that the coordinator you worked with is gone, any verbal agreements are likely out the window. Do you have any emails that state you were locking in 2017 pricing?
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  • Jeanie
    Super February 2020
    Jeanie ·
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    Whatever you signed is the contract that should be upheld. If they cannot fulfill what you signed on for, you should get your deposit back and go elsewhere. Unfortunately if there’s vague wording or if the written contract does not state what you were told, you may be out of luck.
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  • Allaura
    Devoted April 2021
    Allaura ·
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    Ok so something similar happened with me and my venue. We toured the place with person A, they got promoted and so now we are working with person B. When Person B came on they gave me completely different pricing than Person A and it was honestly a mess. A lot of other things had changed too. We were fortunate enough that we had like a conference call with me, Person A and Person B and we sorted it all out. I got my original pricing plus a few other things they threw in because of the miscommunication. I would suggest looking through all communication you have with your venue to see if there’s anything written about what you were promised and see if the person you worked with took any notes or had any notes on your wedding. I’d also explain to them that it’s completely unprofessional to not tell you the coordinator you were working with left and that they are now trying to change pricing well after you have already signed a contract.
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  • Stephanie
    Just Said Yes June 2020
    Stephanie ·
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    Thank you all for you insight!

    To answer some questions...

    @Kelly - The contract states that we are locked into the current pricing at time of signing. At the time of signing, the only pricing that was available was the 2017 guide. The contract doesn't state any exact guide.

    @Jeanie - We would love to tell them to kick rocks and go elsewhere haha but at this point, all of our vendors are already booked and paid for, so we have to stick with the date and there aren't any venues available in the area on this same date. Total buzzkill haha I'm thinking we might be out of luck here. Smiley sad

    @Allaura - First of all LOVE your name. So pretty! But ugh, I'm so sorry this happened to you. You are lucky that you guys could all get on the same page. I think the issue in my case is that the venue is a very exclusive country club that we are not members of and they don't really have the "customer is always right" mentality. The thing that bugs me the most here is that the new coordinator never reached out to me, like you said. Just so unprofessional.

    I'm meeting with her today and bringing my wedding planner with me. I'm hoping for the best, but I'm prepared for the worst. Very frustrated that everything in the contract is so vague.

    Thank you all for your help!!

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