Hi all, I'm having a really frustrating time dealing with my venue and want to know if this is typical or something shady going on. So my venue provides catering and beverages and when I initially went on a tour, they provided me with an information packet with different package options for the venue, beverages, and catering.
Then they tell me that I'm looking at the wrong catering menu, they apparently gave me a general catering menu, not a wedding catering menu (I still have not received a physical copy of the wedding catering menu). They just offhandedly told me the prices for each package (they have options on their website but don't include pricing info on the website). Anyway, I put my deposit down a year ago.
Fast forward to this week, we're planning our tasting and they sent me an 'updated' beverage menu with all different options than what we were informed of when we submitted our deposit. The cheapest option is now over 20% what the original cost was, and they also added 22% service fees and 20% gratuity, which neither of those were mentioned previously (or on any of the papers that they gave us). They never mentioned that they were planning on updating any aspect of the beverage menu. We calculated everything out, and it's a 70% increase from the price they originally gave us.
Lastly, I requested transparent pricing this week, and they are ignoring me. I want a full breakdown of all of the associated costs, because every time I talk to them, they mention a different mandatory fee that they've never mentioned before.
Is this normal?
