Wedding Venue- 1.5 weeks away!

Best thing you can do at this point since the sales person won't answer is to stay on the phone until you speak to management. Weather that be the DOS (Director of Sales) the management member over the sales team, or the general manager.

Have your previous contract in hand. Read the fine print, make sure they can't increase prices on you. Go through your bank statements and track down every receipt you have.

Do not let them hang up on you or take a message.

Let them know your wedding is a week and a half away and you will not get off the phone until they speak to you. You can apologize for inconveniencing them if it makes you feel better, but you have every right to make yourself a nuisance at this point.

Oh no, I would keep trying to get in contact with her. Is it possible for you to just drop by the venue one day? If your wedding is less than 2 weeks away you definitely want to know how much you actually owe and get to the bottom of that.

I've worked for a hotel in sales before. It sounds to me like the sales rep you're working with is dodging you, so go up the chain at this point.

If they're anything like my hotel they should have a system where they track all communications, so whoever is in charge at this point should be able to look through everything and verify what's been done with you guys.

Genuinely stand your ground, be calm but assertive. I would call straight through to the front desk rather than trying to call the sales department because they may just not take your call if they're avoiding you.

"Hi, I need to talk to xx in the sales department. My wedding is next week and I have a ton of questions about some billing items, so it's really important I speak to them. If they're not available I need to speak to a member of management right now. With the short timeline I have to talk to someone today, so I'm happy to hold for a few minutes until someone is available."

I understand, that would be inconvenient. I would definitely keep calling and as others said ask to speak to management. Hopefully everything works out for you

I am the least confrontational person around, seriously...but you are certainly not paying for such horrible service. At $1200 per person for this event, they should be making enough profit to give you better service. As worried as you are about being considered a B, you should go over her head as soon as possible!

Good! I know someone said if they hadn't called by 12:30 to call them, but don't give them that much time. If more than 10 minutes past noon they haven't called you call them and don't let them say 'oh they're at lunch they'll call you back' or 'they got pulled into another meeting' or whatever. Come back with, 'Cool. We had a scheduled call. Please put me through to the general manager because I'm entirely dissatisfied with the service I've received so far. My event is in less than 2 weeks. I can't afford to wait around on them any longer'.