I'm an American, FH is Colombian. We need to marry in Colombia for his family to attend. I don't speak Spanish so we hired a bilingual wedding planner. She simply isn't doing her job and blames language/cultural differences.
1) She suggested a "priestess" officiant who believes in a "positive vortex" with Mother Earth. Not our style. We asked for more options, even relaxing our wish for someone who speaks English. Three months later, not a single officiant option from her.
2) I have a medical condition and cannot eat meat. All 3 caterers she sent don't have a single vegetarian or sea food entree. When I pointed this out she said "It's Colombia" and suggested I eat the single appetizer option. Yet, I eat well at local restaurants.
3) She promised to provide hotel options for our guests near our venue. Now she says that was "help" and not actually her job and flat out lied saying I waited too long to ask her despite earlier e-mail requests.
Do we fire her? Cancel our wedding?