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Rachel
Super June 2022

Wedding Coordinator = Needle in a haystack?

Rachel, on May 26, 2021 at 7:11 PM Posted in Planning 0 18
Hi , Everyone…


I’m mostly just venting here, but I’ve started researching and speaking with a few day-of wedding coordinators recently trying to see if I could find one that is a good fit.
Ugh! So far it’s been a drag! I spoke with one on Sunday that seemed promising (she was extremely thorough and I thought it was a slam dunk), but once she sent over her proposal/agreement, we found a lot of things we didn’t like. For example, her $1,700 retainer was non-refundable - this always puts me on edge because while I highly doubt we will postpone or cancel our wedding, it’s still nice to have a refundable option in case something drastic happens. The next thing was, she wanted us to foot the bill for herself and her assistant (our wedding won’t even need an assistant, we’re only having 50-60 guests!) to stay at our venue! I could understand if she was traveling from a long ways away but she’s only about a 40-45 minute drive away from our venue… the last thing, she had a blurb in there stating that they require access to all professional photos & videos from our wedding to be used on her website in order to help promote her services, etc. but if that’s something we don’t wish to do, we then would have to sign a $3,000 non-disclosure agreement. Needless to say, we were completely turned off by these requirements and of course, none of this was mentioned during our zoom call meeting!
I did speak with another potential coordinator yesterday who’s local to Santa Cruz (a major plus), but she didn’t really give me a good vibe and I found her phone call with me to be extremely informal and unprofessional (she had to pause the call a couple of times in order to scold her 3 year old who was hanging out in the background). We just didn’t get a good feel from her even though her pricing is considerably cheaper than the one I mentioned above.
I have ONE more phone call scheduled for tomorrow with another potential coordinator who has worked at our venue before, so I’m keeping everything crossed that this one goes much better than the last two. Has anyone else had a hard time with wedding coordinators?? I had no clue it was going to be this much trial & error especially as we don’t need someone to help us plan from the start.
Anyways, here’s hoping tomorrow’s call goes well!

18 Comments

Latest activity by Mrs.evans, on August 9, 2021 at 12:01 AM
  • D
    June 2021
    Dj Tanner ·
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    Yeah, you’re going to find this type of ridiculousness all throughout the industry sadly. When your vendors start making more demands then the bride and groom, it starts to make you wonder who’s wedding Is it anyway
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  • Rachel
    Super June 2022
    Rachel ·
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    That’s exactly how I felt! It was a little extreme for our tastes and I understand, some people might not mind paying those extra fees but for a venue that’s on the ocean front that isn’t even that cheap to begin with, that was a total shock! Just have to keep the search going, I guess!
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  • Michelle
    Rockstar December 2022
    Michelle ·
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    Browse Instagram or Thumbtack.com

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  • Mrs.a
    Master October 2021
    Mrs.a ·
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    It’s interesting she requested rights from you for the photos when photographers own copyright.
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  • Mrs.evans
    VIP October 2022
    Mrs.evans ·
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    Hi I know actually what you mean I had the same problem and issues paying for there traveling time and for assistants which I found also local like nyc and I live in northern New Jersey. And tried others there prices all were abit our there. And it's just for the day of coordinating day as well. So one night while at work an coworker came up to me and said that she wants to help me plan our wedding. I was shock and God had answered my prayers and she's doing it for free. So after wedding party and her will clean up after
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  • Mrs.evans
    VIP October 2022
    Mrs.evans ·
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    Part 2 and she shouldn't ask you for your wedding photos to promote her business wow that was really out there
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  • Alisa
    Devoted October 2021
    Alisa ·
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    I had the same respsonse to researxhing myself but I'll tell you it does get better and worth the search. At first I couldnt believe the pricing but after realzing I'm doing most of the work anyways so all I need is the day of coordinator.
    Good luck!!
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  • N
    Savvy November 2022
    Natalie ·
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    I had a similar experience when searching for a photographer. FH and I attended several meetings with potential photographers but there were things that I found to be red flags, ranging from forgetting our names to stopping to deal with kids in the background to just giving off a vibe that we didn't really mesh with. Perhaps some of it is just due to the crazy season that vendors have just had to deal with.
    Keep searching! It'll be well worth it when you find the right person and feel totally secure in your decision.

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  • Katie
    Dedicated October 2021
    Katie ·
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    A lot of that does seem unreasonable to me like paying for overnight stay when they're only 40 minutes away, but a non-refundable retainer seems standard among all vendors. Just ask if you postpone if they will honor it as a credit to your new date. My friend is a wedding planner and I know she features a lot of her clients' wedding photography on her site and I'm sure it's in the contract somewhere. Within the wedding industry there is a lot of collaboration but I would also assume that the planner and photographer would work that out amongst themselves but you would need to make the introduction and still be involved. Those are good questions to ask. I guess would have assumed a day of coordinator would be harder to find than a full wedding planner. I could be wrong but most probably offer full services and to just hire someone to coordinate the one day you'd have to charge prices that would make it worth it. My friend doesn't offer day of coordination because it takes way more time than just the one day - they offer "month of" coordination. I'd also almost equate it to florists not wanting you to use them only for some services then DIY the rest yourself because their name will be associated with something that doesn't accurately represent them. If you really just want someone to help keep everything on time and not help plan the event maybe you have a really organized bridesmaid you can ask or go on thumbtack or something like that to see if you can find someone offering management or organizational skills. You could also ask your venue for suggestions or if they have staff that will help. Our day of coordinator and her team work for the venue. She's who originally answered my inquiry and I signed the paperwork with and most event venues have someone who manages their events that can help.

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  • Kari
    Master May 2020
    Kari ·
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    Some of the stuff that irks you really doesn't seem unreasonable at all to me; perhaps not ideal, but pretty common within the industry. Non-refundable deposits are pretty much the norm. We had six vendors for our wedding and only one of them - the bartending service - offered any sort of refund for a deposit, and that was a partial refund only. All (except the hair salon, which I am no longer using) transferred our deposit to a new date though, with no additional fees.

    It's also pretty common to ask for use of photos for promotion of the services. That's written into the contract for our venue/caterer and I ran it by our photographer who had no issue with it, but appreciated me clearing it with her. If vendors didn't ask for use of photos, the only photos they would have of their events would be from stylized shoots, which aren't an accurate depiction of a real wedding, so it makes sense that vendors ask for this. However the photographer owns the copyright of the images, so you should always check with them before supplying the images to a third party or using them for anything other than personal use. You actually don't have the authority to share images beyond your personal circle, or to grant someone else permission to use those images to promote their business.

    Staying at the venue does seem like overkill when she lives pretty close by, but it may be to ensure everything is cleaned up properly after your event. I would imagine the need to stay over is probably more of a case-by-case basis thing, but I could see her just having it in her contract to cover her bases. If none of this was discussed over your Zoom call, I would ask if you can have a quick call with her to clarify some questions/concerns about the contract. It's pretty normal for vendors and clients to not always be 100% on the same page and need to modify contracts in some cases. Our wedding is 50 guests and some of the things typically in contracts don't apply to our wedding because of how small it is. It doesn't hurt to ask before writing her off completely.


    As for the coordinator you said was unprofessional, I really hope it was for more than having to be a mom while taking a phone call. Women take on most of the labor with parenting and I have some coworkers right now who routinely have their young children pop into a virtual work meeting because they are managing being a parent and a working professional at the same time (and kids schedules and routines are still screwy because of the pandemic). I understand the ideal is a distraction free call with a potential client, but you don't know her situation and dismissing her as a possibility just because she had to make sure her three year old wasn't burning down the house or something seems unfair. It's totally fine if you just didn't get a good vibe from her otherwise, but I find it irksome when women get judged for trying to multitask parenting and working. If a dad was doing the same thing many would say how wonderful he is for prioritizing his children, but when a woman does it she's somehow unprofessional.

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  • Mrs.a
    Master October 2021
    Mrs.a ·
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    Also just because she puts it in a contract doesn’t make it legal. There are things vendors try to do like refuse refunds of full payments made prior to an event upon cancellation that they cannot withhold for services not performed. Meanwhile they can hold on to a placeholder deposit. I am floored by this and find her deposit amount unreasonable as well as this added fee for waiving rights to promote your photos. This just seems not only unethical but idk how it’s legal. As mentioned before, the photographer owns copyright so the fact that she’s placing that release on you and bypassing the photographer doesn’t sound entirely legal either. I would move on and avoid that like the plaque!
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  • Suzanne
    Dedicated July 2021
    Suzanne ·
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    It's worthwhile to negotiate with your coordinators (or any vendor) if you like them but there's one aspect of the contract that you don't like. One wedding planner I talked to but didn't go with threw into the countract that she'd be paid for being the officiant as well! Overall, the wedding planner we chose we're happy with.

    We've negotiated weird things with other vendors though. A/V is included through our venue so I dug my heels in with the DJ not to double pay for the use of their A/V as well. My photographer wanted to add a travel fee for going to our hotel for the "get ready pictures" but I really don't want any photos without make up and it's not worth it to me for that extra amount. I don't care how common it is in weddings these days to have get ready photos.

    I wonder if in your case, she wrote the contract expecting it to be negotiated down (like instead of paying for assistant's lodging, you'd compromise and pay for her hotel room). Not sure. It's also a seller's market for weddings right now as there are 2 years of weddings packed into one wedding season. Good luck to you!

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  • Traci
    Beginner November 2021
    Traci ·
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    Oh wow, I am having a horrible time finding a planner also. It's sooo difficult to the point where I feel like it's something I have to plan on my own but I have no clue what I'm doing...ayyyy
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  • Rachel
    Super June 2022
    Rachel ·
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    Girl, same!!! I had another call with a potential coordinator yesterday and she said she’d send over a draft of a contract for us to review and she never did, then I emailed her an hour or so after our call to let her know that we enjoyed our call and we’re looking forward to getting the contract she promised us, and nothing!! I understand thing are crazy as we’re heading into wedding season but I’m so tired and exhausted from trying to find someone that we mesh with that I’m thinking we might have to wing it alone 😩
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  • Rachel
    Super June 2022
    Rachel ·
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    Omg! So unprofessional! I wouldn’t want to even bother letting them make up for that, that set the tone for how the rest of the planning experience might go. Ugh. I agree it is very time consuming trying to send out inquiries and contact info and maybe/maybe not get a response. I’m getting really nervous now!
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  • Traci
    Beginner November 2021
    Traci ·
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    Oh I won't use them, even for free. They'd probably not show up for the event.


    At least you have some time but you are probably in an are where planning early is a must. I just decided and booked the venue so close to the date LOL so I'm on a tight time schedule now. Fiancé wanted to get married this year and I picked a date before the holiday's start and when everyone is busy. Good luck to you, so glad I found your post. Not happy this is happening but I thought I was just unlucky and it's my first/only wedding so I was caught off guard.
    I guess this is part of the business unfortunately.
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  • Caity
    Just Said Yes October 2022
    Caity ·
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    OMG, I can’t believe how many unprofessional people you’ve all run into. I used Bark to search and a woman responded and she was very affordable with all travel costs included. (Lady mouse productions for those of you in So Cal). I feel so lucky to find her. She’s been professional and will take care of everything I need and want. My wedding is going to be really simple since it’s at a restaurant and is pretty much all inclusive but I still don’t want to have to worry about anything. I feel like I’ve been way more frustrated with the venues being really vague and casual about the prices and everything. That has been a nightmare for me. Anyway, I hope you find someone good and I’m sorry it’s been so frustrating. I feel like weddings are always so much with the stress of the costs and finding what you want, you need someone on your side to help make it easier.
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  • Mrs.evans
    VIP October 2022
    Mrs.evans ·
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    Stay prayed up yes it can be alot and overwhelming I have no doubt that you will find a fit. I also went thru the same problems where they forgot about time for phone calls. Then once you meet it's fine but then once they know that it's a wedding then things goes up. These little extra hidden charges was way too much I've seen about 10 spot before I gotten them gem I have now. Which is outdoor and indoor space all for a reason price.
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