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Kim
Dedicated September 2015

We realized we were over-charged by (and over paid) reception venue

Kim, on September 17, 2015 at 5:29 PM Posted in Etiquette and Advice 0 8

Our wedding is in 2 days, and I realised last weekend, that our venue over charged us for our dinners - prime rib was set at $6 more than the chicken and vegetarian option. From amongst all of our guests 45 are having either chicken or vegetarian for dinner. The difference with tax and tip is just under $400. I emailed the restaurant manager and explained this in a non-blaming way, and said I believe it was just an honest mistake made when settling up our final bill last week, and that we all missed it. I said we'd be happy with either a refund of the difference or having something extra thrown in, maybe a couple hors d'ouevres, keep the bar open for a while longer (it's open bar 'til midnight, cash bar after that), or anything else that they think is fair. That was 2 days ago, and no response. I will call them tonight after dinner to follow up and see what is going on, but based on their non-response I'm kind of expecting to get some push back. What would you do in this case?

8 Comments

Latest activity by Joe, on September 18, 2015 at 12:11 PM
  • Kim
    Dedicated September 2015
    Kim ·
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    Normally I'm not one to nickel and dime over things, but feel like this is a significant enough amount that it should be made up for in some way.

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  • Shannon
    Expert October 2015
    Shannon ·
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    Hopefully things go well on the phone and you won't have to fight, but if they fight, definitely don't back down-- that would be extremely unfair if they just stole all that money from you.

    Good luck though!

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  • Jenja
    Super January 2016
    Jenja ·
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    Does your contract specifically say that you are paying the prices for each plate depending on what is getting served? Many of the contracts I've seen you have to pay the higher prices plate no matter what your guest chooses (so if 50% of the people choose the cheaper cost item, then it is what it is). I think that's what my venue would do if I were doing plated (that or doing a halfway price between the two plate costs).

    Anyways. If it doesn't and you are indeed overpaying, I would call to see what they can do but not be pushy just yet (seeing as your wedding is 2 days away and you don't want to stress out). Just talk to them afterwards, and then be as pushy as you want. Make sure you get your money back or something.

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  • Joe
    Devoted September 2016
    Joe ·
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    Your contract should spell out all of the terms surrounding prices. Read through the contract and default to that if there is any argument or push back from the vendor. There is nothing wrong with demanding a refund for the amount overpaid at this point, nor should it be difficult for the venue to make this refund.

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  • Kim
    Dedicated September 2015
    Kim ·
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    Thanks you guys. So the restaurant manager replied, he tells me that he forgot to tell us he rounds up to cover for "incidental costs" that arise throughout the night. Our contract is silent on what happens if you select different priced menu options, which to me means the price of the meals advertised is the price you pay. I am surprised to hear there are incidental costs that could arise because pricing was supposed to be all inclusive (contract is again silent on that too, but that is what he told us). I began respond but FH told me to let it be and not get in a pissing match with him right before our wedding, otherwise he'll blame us for every little thing, a stain on a table cloth, a broken glass, etc. and we will just revisit it after. Lesson learned get it all in writing.

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  • Tess
    Super September 2015
    Tess ·
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    I guess I can see where they may have been left high and dry by weddings in the past (there are some groups that will trash the place, or end up adding on more to the bar last minute in my experience), but at the same time, those charges should be added on after. I would make sure you have in writing that X amount of dollars will be refunded by x date just to cover your butt, and have him specify what is exactly constitutes an incidental cost.

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  • Delisa
    Master July 2016
    Delisa ·
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    So if there are no incidental charges will you get a refund back? If so, I think that is fair although it would've been nice if him to remember to tell you in the first place.

    ETA: my venue charges incidental charges after the fact and have a credit card on file, but will inform me before any charges.

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  • Joe
    Devoted September 2016
    Joe ·
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    This isn't legal advice, but where a contract is silent, contract law generally skews in favor of the party who did not draft the contract. Assuming the vendor is responsible for drafting the contract, and the contract is indeed silent as to rounding up for incidental costs or differences in meal prices, then the restaurant has no legal right (and you have no legal obligation) to retain these amounts. Your FH may be on to something with the timing, but you should still be able to confidently demand the money back after the wedding. In either case, you should get a full, itemized list from the manager of all the "incidental" costs associated that he thinks it is acceptable to charge.

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