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Just Said Yes October 2020

Venue Refusing to Honor Commitment

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Bethany, on November 21, 2019 at 11:18 PM

Posted in Planning 46

I called today to pay our deposit for our wedding venue, and they informed me they have no record of us booking. I have screenshots of messages between myself and the venue on Wedding Wire proving that we booked our date, but they are refusing to honor their commitment. They say they already have someone else booked for that date. The date we booked for is 10/10/2020. The screenshots show that on 2/18/2019 they agreed to book our wedding. Today they email me and outright said for us to pick another available date or find a different venue. They are not even owning up to the mistake, saying they cannot find these messages on their computer. Regardless of whether they can find the messages or not, I have them as proof. on February 18,2019 we were told the date was available and we booked it. They told us they could not accept deposits for 2020 weddings until December 1, 2019. So, clearly who ever has now booked it, booked after us, and has not/can not pay their deposit until December 1, 2019. What are my options here? Shouldn’t it be first come, first serve?

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46 Comments

Savvy June 2020
Cyndi · on November 26, 2019 at 10:16 AM
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I totally agree!
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Just Said Yes October 2020
Bethany · on November 26, 2019 at 2:14 PM
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We have found a new venue. This situation was honestly a blessing in disguise! Thank you all!
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Master May 2020
Kari · on November 30, 2019 at 8:42 PM
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If you haven't paid a deposit and signed a contract, you haven't actually made a reservation. Venues don't just "hold" dates without money down. It's possible whoever was communicating with you through Wedding Wire was not doing their job, hence the "it never happened" attitude from the venue.

Regardless, I'd be searching for someplace else at this point. My feelings about the wedding is that if vendors cannot be bothered to communicate with me in a timely fashion I probably don't want to deal with their BS for the biggest day in my life.
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Expert February 2020
Tanyia · on December 2, 2019 at 1:10 PM
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I'm sorry this happened

Unfortunately, if you do not have a contract or cashed payment by the venue, they are complete jerks, but not obligated to anything.
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Dedicated September 2019
MrsHamm · on December 3, 2019 at 12:18 PM
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I 100% agree with Caytlyn. It they are putting you through that, then I wouldn't want to work with them anyways
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Savvy August 2020
Amanda · on December 4, 2019 at 10:52 AM
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Sounds like a venue with poor management. There really is nothing you can do in this case, you don't really "own" a date until the deposit is made. Sounds like you dodged a bullet, in a way, given how their service has been.

That said, I'm very, very sorry that you lost your dream venue and I hope you find something ten times more amazing.
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