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Just Said Yes October 2020

Venue Refusing to Honor Commitment

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Bethany, on November 21, 2019 at 11:18 PM

Posted in Planning 46

I called today to pay our deposit for our wedding venue, and they informed me they have no record of us booking. I have screenshots of messages between myself and the venue on Wedding Wire proving that we booked our date, but they are refusing to honor their commitment. They say they already have someone else booked for that date. The date we booked for is 10/10/2020. The screenshots show that on 2/18/2019 they agreed to book our wedding. Today they email me and outright said for us to pick another available date or find a different venue. They are not even owning up to the mistake, saying they cannot find these messages on their computer. Regardless of whether they can find the messages or not, I have them as proof. on February 18,2019 we were told the date was available and we booked it. They told us they could not accept deposits for 2020 weddings until December 1, 2019. So, clearly who ever has now booked it, booked after us, and has not/can not pay their deposit until December 1, 2019. What are my options here? Shouldn’t it be first come, first serve?

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46 Comments

Dedicated August 2020
Hope · on November 22, 2019 at 12:38 PM
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Bethany, First - congrats on your upcoming nuptials! yay!
I am so sorry this happened. Nothing is worse than finding the perfect place only to get burned. Think of it this way: you dodged a bullet! If they couldn't honor your "hold" then imagine the other things that could have gone wrong during your planning and on your wedding day! What really bugs me about this situation is their bold lies. You have proof and yet they're still saying it never happened!
I am confident you'll find a better place! Plus, as others have said, do you really want to work with these people ever again? Nope!
Oh, and I would absolutely leave a review reflecting your honest opinion.

Good luck!!
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Master November 2022
Chrysta · on November 22, 2019 at 12:43 PM
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Wow, that’s horrible! As frustrating as it likely is, I would probably look at it as a blessing in disguise – if they are this unorganized & unethical already, just imagine how catastrophic it could be if they were actually vendors at your wedding!
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Just Said Yes October 2019
IVETTE · on November 22, 2019 at 12:50 PM
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That sucks! Everything happens for a reason you have time to find another venue good luck.
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Devoted October 2020
Crystal · on November 22, 2019 at 1:18 PM
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I’d post who they are so brides can avoid it. I also don’t know why people are saying your messages don’t count. It’s text/writing. I feel contacting BBB is a good idea and avoid them at all costs. If this is an issue now, think what could be down the next road.

I feel for you. I wanted 10/10 and ended up settling for November.
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VIP November 2019
Catherine · on November 22, 2019 at 1:58 PM
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Ouch, i'm sorry this happened. but i wouldn't want to chance the biggest day of your lives so far on a business that conducts themselves in this manner. Although it is unfortunate this happened maybe it is a blessing in disguise. there are tons of other venues! you will find the perfect one
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Just Said Yes April 2021
Bridget · on November 22, 2019 at 2:46 PM
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Have you showed them the screen shots of the conversation. I have talked with multiple vendors. I highly doubt they wouldn't sign a contract or take deposits for events in 2020 until Dec 1, 2019. It doesn't make sense because if they had any Jan. or Feb. weddings they would only be paying a month in advance for just a deposit. Most contracts are to be paid in full a month out. And I do not know of any venue that would "save the date" without a deposit. I am 99% sure the people that have your date, signed a contract and paid a deposit. As an example, my venue you can pay a deposit to book the date and then have 14 to sign the contract and pay 25% of the price.

Hopefully you haven't sent out your save the dates or booked other vendors and can move your wedding date to another time since its less than a year out.
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Dedicated June 2021
Kirstin · on November 22, 2019 at 3:38 PM
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Oh gosh that is horrible!!!! I’m so sorry you had to go through this!! Now I feel like an asshole the I say that if it was just a messege saying that you had it but you didn’t sign anything it doesn’t count... I’ve been burned before for other events in life so when we picked our venue we wanted something to sign and they couldn’t so they let us watch them put it into the computer And sent us an email right there. and we insisted on putting money down to “hold the date” not technically a deposit since we had a similar problem...
I feel like a jerk but maybe that method will help you maybe with other vendors??? If there are more than one person there I make sure at least 3 people know.... I’m a little on the cautious side though...
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Super November 2020
Ashley · on November 22, 2019 at 3:46 PM
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Honestly, I'd suggest you really consider if you still want to work with this venue.
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Savvy June 2022
LaToia · on November 22, 2019 at 5:01 PM
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Honestly, I would find another venue. If you are having issues like this with them, you don't want it to be the day of and something comes up. I had an issue with the vendor I had a signed contract with and had already paid my deposit, and it was too much back and forth so my FH and I decided to just go with another place. It could be a blessing in disguise. It was for us we found a place that was cheaper better looking, with more accommodations and amenities. We get married in June of 2020, this just happened to us 3 weeks ago.
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Master October 2021
Sexypoodle · on November 22, 2019 at 5:01 PM
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Gotcha! I don’t know what type of venue it is. What I was describing was the fact that our hotel wouldn’t have to sign a contract or a pay a deposit to have an event in their own hotel. So if the hotel wanted to host a halloween party, etc (at our venue in Vegas on 10/10/20) that would have bumped us bc the hotel didn’t have a booking window for themselves. So I wasn’t sure if your venue had a similar policy. In other words, maybe it’s not a bride and groom who took that spot and maybe it’s the hotel it’s self who’s having something

Regardless, don’t let it stress you and use your energy toward finding a new venue. Everything happens for a reason and you might find something that you love even better.
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Dedicated November 2020
Kayla · on November 22, 2019 at 9:28 PM
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Honestly I they are being like this now who knows what they will be like on your big day i would find somewhere else i am so sorry that happened to you hope you can find somewhere else or at least they can work with you and tell you sorry for everything
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Devoted January 2022
Amber · on November 22, 2019 at 11:43 PM
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I thought it was common to book at least 1 year in advance. I’m in the process of getting a contract finalized for January 2022. The venue will hold the date for 2 weeks if the signed contract and deposit are not received by then the date will be released to the public.
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Master December 2020
Amanda · on November 23, 2019 at 9:47 AM
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I'd say find another venue because as much as you may love it, they are already causing lots of issues. Do you really want to chance more of those types of issues for your wedding? Screw them! Let the other couple deal with the problems
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Super July 2021
Aimee · on November 23, 2019 at 10:59 AM
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That’s crazy, had a similar incident through these wedding websites with vendors. Ask if the date is available then when you go see the venue the date is no longer available.
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Savvy October 2020
Kristen · on November 23, 2019 at 2:01 PM
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That’s really unfortunate! I’m sorry your dealing with that! I agree with the other ladies, you probably don’t want to work with them anyways!

BUT! I’m getting married on 10/10/20 and I would PERSONALLY suggest picking a different day. I had no idea it would be such a popular day. My venue had that and Halloween available. So naturally we picked 10/10/20 (and living in AZ, literally perfect weather). BUT booking other vendors has been a real struggle tbh. So many vendors are already booked wayyyy in advance for that day. I had to scramble and book everything. Like I’m still struggling to find someone to do my hair a year out 😩. Just a suggestion from experience!
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Just Said Yes July 2020
Mussette · on November 23, 2019 at 2:33 PM
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I say do your best to find another venue. If they are this disorganized in the booking process you might save a lot of headache in the long haul! Might be a blessing in disguise. Good luck to you and congratulations
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Dedicated February 2022
Deborah · on November 24, 2019 at 2:06 AM
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Save yourself the future headaches and move on to another venue completely.... if this is how they honor things is this really a company you want for your big day? Who knows what other issues may arise between now and your day.
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Devoted August 2020
Future Mrs. B · on November 25, 2019 at 2:55 PM
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This is very unfortunate, but without a contract, I'm afraid there is not much that can be done. Unless the other couple does not have a contract, I believe it should be first come first serve but it sounds like they are not going to be willing to research the matter any further. Also, I'm not sure if I would be comfortable having these people be in charge of the day of tasks. Good luck!
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Dedicated August 2020
FutureMrs.C · on November 26, 2019 at 9:33 AM
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Honestly, if this is how they're going to be right out the gate, I would find somewhere else to have the wedding. If this is how they're behaving when it comes to booking, imagine what other commitments they won't honor or what other things they might lose track of
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Savvy June 2020
Cyndi · on November 26, 2019 at 10:15 AM
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Call a lawyer if you’re dead set. These other posters are wrong - your messages do imply a contract and you do have proof of that. There is also a legal concept of “reliance” - a promise that you relied upon and have real losses because the other party lied. Have you emailed the manager/owner copies of your screenshots as proof? That is easier than suing. Now, I’ll admit, things will get nasty if you involve a lawyer; I personally don’t want to have my reception at a place with bad blood. If you haven’t paid gobs of money to print your stationery with the reception hall, I would walk away and do business with a better venue. If you are out significant money, though, consider engaging an attorney.
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