Venue not communicating well

Mine usually takes 1-2 days depending on when I email her to respond.

I would give them until Monday to respond and ask about their commitments to responsiveness and how timely you should expect responses before you sign any contracts.

Its wedding season dear. They are probably just swamped and busy.

Frustrating but kind of typical seeing it's wedding season, just keep badgering.

Every place i have contacted responds right away. That's part of their job to keep business flowing, you'd think.

My venue typical responds that day or the next. Unfortunately she is only in from 8 am to 2 pm so I have to email her while i am at work. I set a strict "don't tour a venue until you know the pricing" policy for myself because I didn't want to fall in love with something and have a venue unloved but was ridiculously expensive or one that doesn't communicate well

That's incredibly frustrating. Venues with smaller staffs may not be able to focus on upcoming weddings and potential new clients at the same time. But I would take this into consideration before you sign anything - will this be a problem that you can live with?

This is happened to me for venues I found they just not calling back over at responding… So I didn't go see them until they committed to actually responding. If it meant to be it will happen!

Just focus on relaxing and it will fall into place

My venue responds very quickly-- in and out of wedding season. If you're willing to check out other venues look into Jeffrey A Miller Catering. They have many beautiful venues and are run very smoothly. It's not the best sign that they're not being responsive so early in the process.

It seems strange to me that if the venue requires you to use this caterer, the coordinator has to "ask the chef" about prices. This should be a pretty standard question that the venue is used to answering.

For a venue that requires you to use their caterer, they should have those prices on hand unless you asked for something special. In all the venues I looked at I had a rough number usually the day we toured the venue. I think it's unacceptable that you've waited this long just for an estimate.

I would say it nothing and to not worry about it/its wedding season but if you read my last post We went threw hell with our old venue. Only diffidence is we had actually booked with them and that's when they stopped responding. I'm a firm believer of the saying "if someone show you who they are believe them". My new venue responds within 24-48 hrs it didn't matter how far away my wedding was. Its just unprofessional to not respond at all.

editpelling

I'm having a destination wedding and my vendors took that long to respond. It took her almost a week to even get the paper work out to me. I just kept emailing and leaving messages. The venue has gotten better the closer we get but it still takes a few days to get a response.

Considering it's wedding season, this is the norm for this time of year. However, no response at all is beyond unprofessional. If you really want your ceremony there, if it were me, I would make another visit with someone and get another tour and have a sit down with them to discuss pricing.

Sorry I disagree. It's not normal for it to take this long. A couple days, yes. Maybe a week. It shouldn't take weeks to get communication back. It takes 5 minutes to send an email. You're telling me they don't check their email during the day? This just shows disorganization and it's unprofessional. I would be looking for a new venue.

@Melissa EXACTLY!!!

Our venue was usually getting back to us the following day, even if it was an "idk, but I've got your email and I'm working on getting the answer for you". I've noticed that since we signed our contract that she usually gets back to us within the hour up until about 9pm, I'm guessing she has her work email tied to her phone. I'm glad that communication has gotten even better since signing the contract and it wasn't just a pull 'em tactic and then radio silence.

They should already have price ranges set for weddings. It's weird she said she had to ask the cook

Could be me, but I wouldn't do business with a place I had to badger. This doesn't bode well if they are treating you like this BEFORE they get your business. Imagine what it will be like when they get your check! There are some really patient brides to be on here-I wouldn't put up with it. Can't imagine they will be more responsive down the line. You don't need this kind of stress.

To me that would be a red flag, I don't think it being the busy season is an excuse to ignore future clients and take that long to get back to you. I would keep pestering and also continue looking at other venues just in case. To me communication is a big part of it and I would want to be sure that they would be good to work with.

Our venue was incredibly responsive at all times, and I always heard back within 24 hours. I would reconsider the venue if they're being this difficult to stay in contact with. You are a prospective client expressing interest in booking a certain date. They should be showing you that you will be well taken care of if you book with them, and a huge part of that is their responsiveness and timeliness?.

Have you been clear that the last thing you need clarified before booking is the catering cost? Do they realize you were so interested that you were ready to book and it was contingent only on finding out the catering cost?