Venue manager update...

After my last post regarding the venue manager...I think I will be reaching out to her boss directly once we are done with our event. Everything started great, she was a huge bubble of energy and the planning was smooth. After having many concerns and some of you guys commented to call/meet with her sooner rather than the weekend before our wedding which I already planned to do, we just couldn't do it this weekend because she is out of town. We setup a meeting for next Saturday the 15th at 1pm.

This week, yesterday was our final venue payments, on Tuesday I sent her a text with a daily breakdown of how I am requesting the final paymentstl be taken out from my account because it's an option they do and since she was leaving for the weekend I wanted to make sure they had everything. Between last Saturday and Tuesday I made a $600 payment and I use my budget tracker here on WW to know where I stand. I get the notifications of when my card gets ran and I see that it less than what I requested. I reached out to her via text because she responds right away and I just reminded here I asked more to be taken out. She tells me that the texting back and forth is too confusing and I just need to call her but I can sense the frustration in her text.


First of all, I sent two texts nothing large or with extra explanations. just a three day breakdown that's all she was adding to the conversation through text. If she was confused why didn't she call?? She made it seem like she understood what I was asking with her replies. I give it until Wednesday and I called her, she sounded annoyed with me, we go over the final amount left I explained that I paid more than the final amount she is calculating and she tells me that her boss is an accountant and she had to get these numbers right because she will check these transactions...ok that's fine I'm not trying to short change you I'm telling you what I paid because I have my budget marked each time I make a payment. Then I confirmed our meeting for the 15th at 2 which seems like she forgot about because I can hear her scribbling it down in our folder (which she writes all kinds of notes on the inside of the manilla folder so there's a lot of mumbo jumbo).

After that phonecall something tells me to check my bank statements and sure enough she's charging me an extra $200. I send her a copy of the transaction and tell her I've paid $600 this week not $400 like she said. She tells me I completely forgot I called in that transaction just deduct it from the numbers I gave you.

She then texts me Thursday evening saying what time did I tell you for the 15th? Please tell me I said 1pm because I already booked a 12:30, 2pm and 3pm. Two of those are prospective clients. Ok I had already made arrangements for 2pm, we have to drive almost two hours to get there, granted she's telling me with time and it's not about having to go an hour early it's the fact that she makes it seem like I have no idea where I stand with my budget and planning and on top of that it's like well I have new clients so I moved your booked time for someone else when SHE requested I be available for that date and time. So because you have my money now, what you scheduled with me didn't matter because you feel like you can flop me around? I'm a client just like everyone else and because my total is paid doesn't mean I shouldn't get the same customer service.

But then has the nerve to tell me to get organized with a spreadsheet.

Just needed to vent, sorry for the long post I've just been pondering on this and I will address it with her boss.