Venue had wrong date!

.......... Oh my God. I would be livid.

Wow, just wow. A screw up that big and the place is not even done yet? Does not look likea bright future for them.

You have 2 options.

1. Change your date if possible- I would be asking for a discount for the headache if you even trust these people with your wedding anymore.

2. Get your money back and find another venue. It is their screw up, and they had better get money back.

Hope it works out for you!

I agree with Susan, hope everything works out for you :-(

HUGS girl. Been there changed that date. Allow yourself to be angry, mad, pissed off and then sit down and find a new venue or date. I know it's not a good choice but if you are like we were, there isn't much choice.

If you do change the date, you better be getting a major discount like Susan said! Good luck!

So, so sorry this is happening to you! Sending hugs your way!

Oh my gosh! Sending positive vibes your way. Now go raise hell with that venue, in a respectable manner of course.

Changing the date is not an option because the only thing I absolutely would not budge on is our photographer...and she has no other openings. This venue does have another location, and it is an exact replica, but it is a little over an hour away. I am not sure if I want to be that far out.

It's a double edged sword at this point. I am trying so hard to not be pissed off because mistakes do get made, and I don't want to be a bridezilla, but everything we have planned thus far was based on this venue, and I as mentioned in my original post, the price is next to impossible to beat. UGH!

I think you need to go in there and raise hell. Absolutely positively unacceptable.

This is the kind of situation that calls for a Bridezilla moment. No doubt about it.

You only went to put your deposit today. Even if they had the date written correctly, someone else could have booked the date since you hadn't. I wouldn't have considered it my venue until I had a contract with my date on it that was signed.

You need to definitely fight this....I would! That is not your issue she had the wrong date! Holy crap I would be pissssed...please keep us posted!

Crystal, I do agree with you that I am partially at fault. However, since I was in constant contact with the planner, she assured me that if anyone else looked into our date, she would let me know ASAP. However, seeing that she had the wrong date down, she had continued to tell me our date was available.

She is an idiot! I would look for a similar venue or use the other one. 1 hour really is not that far away.

Kearsten, unfortunately you can't fall back on the contract since it wasn't written - but an hour, while not ideal, is something that locals will be able to drive to and from, and if there are good hotels available,and you should be able to leverage a discount from the venue, hopefully.

If I were you, I'd contact the head office for the venue, and explain the situation - do not try to lobby the planner herself, or ask her to represent you - she has zero incentive to do so, since it will reflect badly on her and affect her commission. Instead, I would prepare a proposal that you think is reasonable, and have it in hand when you talk to the management company.

E.g., asking for a 25% discount, due to incurring additional transportation expenses, and time lost traveling to/from the venue by the bridal party, other vendors, and guests, etc. would make more sense and be more likely to get a positive response than going in and saying "you suck - you need to give me a discount", because there's no written contract to fall back on. At that point, you need their good will, as hard as that is to swallow after what happened.

Also, you give the venue the opportunity to right things by highlighting the fact that you know it was the *planner's* fault the date was mixed up, not the management of the venue, and you are asking them to help you. I've worked in customer service for years, and a company is more apt to want to do something for you when you ask them to help you, even if you think they owe it to you...it's the old saying about getting more flies with honey than vinegar...

I know this is disappointing, but you aren't considered a client until there is a record of a deposit and a signed contract on file. Even constant contact with an non-contracted vendor doesn't guarantee your date. We deal with this, and while we do have non-contracted brides who keep checking in to see if their date is still available, I am always aware that this call could be the last call I receive from them. If the date is available, I tell them, but if I get a deposit from someone else, it's gone. There are brides who come in and are ready to sign on the spot. It is an impossibility to stop a contract signing to call an non-contracted bride to tell her that her date is about to be signed away. It's just not done. It really is cash on the barrell, first come, first served. I know that sounds harsh, but it's the truth.

Your best bet is to approach the venue without being accusatory at all. Legally, they owe you nothing more than they owe the couple who took a tour last Saturday and didn't sign a contract. However, they may be sympathetic, and since you are now holding a deposit in hand, they are probably very willing to work with you on booking their other venue at the same price (I have absolutely no problem driving an hour to a wedding, so don't get too upset about the distance). Good luck. I'm hoping this works out for you.

I actually had this happen to me but there was a contract. The gentleman never updated my new date in the system and when I went to pick food choices that is when I found out. It was very hard for me to stay calm but I did raise some hell. It isn't the best thing to hear when you go in thinking that everything is okay.

Omg!! I'm so sorry this is happening! Hope it works out. I'd be so upset!