Hello! I am going to try and make a very long story short! Our wedding was postponed and then we were asked to postpone again which we just can't do. We have some immediate family coming to visit so we are having a backyard party still to celebrate (we covid eloped lol).
When the wedding was canceled we reach out to our vendors to cancel. Our photographer who was paid in full called and went on and on for and hour and a half to tell me she cannot refund me any money and they'll "take pictures of whatever I want." It was a very very unprofessional conversation and I was extremely uncomfortable the entire time. After a couple days of think I reached out again and asked that either an offer be drawn up and signed for future picture sessions or we will have to ask that she come to the backyard party because i cannot just walk away and let her keep the almost $3500 i paid without her doing a service or attempting to make things right. She read the message. After so many days I said "hello" and she read that as well (Facebook messenger). Our party is in 4 days on Friday 8/14 and she still has not responded. What can I do?! What are my options?! At this point after the things she said on the phone and amongst others I don't even want her to come.
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