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Carla
Just Said Yes July 2028

Unable to Contact Vendor

Carla, on April 28, 2026 at 8:05 PM Posted in Account Support 0 7

I was in the process of finalizing requests and a quote for my venue with Courtyard by Marriott Isla Verde and now it's saying I can't contact them. It may be because I accidentally marked them as 'hired' before actually being done but I'm not sure.

7 Comments

Latest activity by Antonio, on October 19, 2026 at 6:53 AM
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Carla! Marking them as hired wouldn't prevent you from messaging them!!

    Please reach out to our team at help@weddingwire.com so they can take a look at what's going on!

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  • Courtney
    Just Said Yes December 2026
    Courtney ·
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    Mine's doing the same thing! It's telling me all of them no longer exist? I sent their support team an email.

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  • Carla
    Just Said Yes July 2028
    Carla ·
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    I did but haven't received a response yet.

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  • Carla
    Just Said Yes July 2028
    Carla ·
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    Sooo strange! I don't really know what to do. I think it might be fixed today but we'll see.

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  • Melissa
    Just Said Yes November 2026
    Melissa ·
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    I would maybe try to call them or find a way to contact them on their main website? If you haven't already done that Smiley smile

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  • Antonio
    Just Said Yes October 2027
    Antonio ·
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    It’s possible that marking them as hired changed the way the vendor conversation works on WeddingWire. I’d contact WeddingWire support and explain that you selected it by mistake and still need to finalize the quote. In the meantime, try reaching the venue directly through the Courtyard by Marriott Isla Verde’s official website or phone number. That way, you can keep your planning on track while the issue gets sorted out.

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