Hi WW Community,
I found some beautiful gowns on Rent the Runway for my bridesmaids. All my bridesmaids fell in love with the different styles, the designer, and the very affordable rental price. We basically had agreed to make rental reservations in July as that is the soonest date we can make reservations for our October event. I did my research online, went in store, asked around for people I know who have used the service...everything seemed GREAT. Well, my friend sends me a link (see below) were many customers have rated the service 1 star and have complained about their unreliability. For instance, receiving a damaged dress, receiving notification 3 days before an event that the dress is no longer available, unjust late fees, etc. So now, I am conflicted and don't know if they are as reliable as I once thought. My BMs are bummed bc obviously they were excited to wear a $700 for $100. Has anyone here used them how was it?
https://www.sitejabber.com/reviews/www.renttherunway