Skip to main content

Post content has been hidden

To unblock this content, please click here

abegaile
Super June 2017

Potential Vendors not responding

abegaile, on September 2, 2016 at 8:19 PM Posted in Planning 0 21

Hey guys, I have noticed an interesting happening with wedding vendors and was wondering if anyone had the same problem. Back in April/May when I was looking for a venue I emailed about 15 places, and only 3 responded.

Over the past 2 months I have been emailing caterers for quotes. I include my name, email, phone number, the date and time I am looking for them to cater, location of my wedding, what kind of set up I want, and menu options I liked on their website. Basically everything I would think they would need to either say, "Sorry, we are not available to do that", "The quote is $XXXX", or "Let's call/meet up/something to talk or taste". Out of the about 20 I have messaged, 2 have replied. And, I'm not expecting them to reply right away. I am talking about not responding after a week or two. I feel like I shouldn't have to pester someone in order to give them money. Is there something more I should be doing or is this normal?

21 Comments

Latest activity by Nancy Taussig, on September 3, 2016 at 12:09 PM
  • FutureRand
    Master July 2017
    FutureRand ·
    • Flag
    • Hide content

    Are you emailing them directly or through WW?

    • Reply
  • abegaile
    Super June 2017
    abegaile ·
    • Flag
    • Hide content

    I have emailed all of them from the "Contact" page of their websites. One had me go through WW, and that was one of the only ones that responded. Most of the caterers near my venue aren't on WW.

    • Reply
  • the Grooms
    Master May 2018
    the Grooms ·
    • Flag
    • Hide content

    That's odd, when we were looking at venues, one of the venues emailed us back with a message saying if your not expecting to spend $50,000 on your wedding then we are not the place for you, you can call us at blah blah blah if you want to move forward. I thought that was a bit forward.

    • Reply
  • the Grooms
    Master May 2018
    the Grooms ·
    • Flag
    • Hide content

    I would try calling them up

    • Reply
  • Kathleen Smith
    Kathleen Smith ·
    • Flag
    • Hide content

    I too would expect some kind of reply .... I would move forward with those who responded, send one more email/call to those you are very interested in, and then forget about those who don't respond. Crazy.

    • Reply
  • JamieLynn
    Master June 2016
    JamieLynn ·
    • Flag
    • Hide content

    Wow, I know it has been peak wedding season and all - but still, they should be responding. Maybe call them, and if you still get nowhere, I'd move on. The last thing you want is to book one of these people, and have their communication (or lack of) be like this as you get closer to your date and need to speak to them.

    • Reply
  • FutureRand
    Master July 2017
    FutureRand ·
    • Flag
    • Hide content

    If they don't respond in a timely manner then they aren't the vendor for you. I did however have a DJ who wanted me to let him know that I got his emails because in the past emails he sent went into the spam folder of that persons email. Maybe call and make sure they got your email. That does seem like a lot of people not responding. Most vendors are more professional than that.

    • Reply
  • Chandra
    Expert December 2024
    Chandra ·
    • Flag
    • Hide content

    This to, has happened to me. I moved on immediately. I'm happy with the vendors, that I have now

    • Reply
  • Louisa Dawn Walcott
    Louisa Dawn Walcott ·
    • Flag
    • Hide content

    You definitely should not have to pester anyone to take your hard earned money. If your heart is set on the venue try giving them a call. If that does no good look for another venue. I think a lack of a response, unless there is some valid reason, is a good sign of potential things to come.

    • Reply
  • PushingButtons
    Super May 2017
    PushingButtons ·
    • Flag
    • Hide content

    Thumbtack gets a lot of flack around here, but this is the reason I wound up using it to find the rest of my vendors (after thoroughly researching vendors that responded and cross-referencing them on WW and the Knot).

    Found my photographer on TT. Then saw the "hate" (ok, more like cautionary tales) on here for TT so I tried to find DJs and officiants on my own, but got so frustrated with the vendors not responding at all to emails and even calls. I agree, I shouldn't have to work so hard to get someone to take my money lol.

    • Reply
  • abegaile
    Super June 2017
    abegaile ·
    • Flag
    • Hide content

    Thanks guys. My venue was one that responded, and in the past few months every time I have emailed them I get a response within an hour. Even just to say, "I'm away from my office, I'll let you know at 8AM when I get in tomrrow" and I usually recieve a reply at 7:30AM. That is the kind of customer service I like to recieve and expect to get when shelling out a butt ton of money.

    • Reply
  • Going to the chapel
    Master July 2017
    Going to the chapel ·
    • Flag
    • Hide content

    Your date is in June. My guess is that most of the vendors are already booked for that date. A response would be nice, but they probably just see the date and delete the e-mail.

    • Reply
  • Newnoakua
    Expert June 2018
    Newnoakua ·
    • Flag
    • Hide content

    I had this issues when choosing my venue. I e-mailed/called 5 venues and out of the five 3 responded and we set up appts, 1 responded to say he was leaving on vacation and would get back to me in a few weeks and never did, and one just never responded. It made it easier to pick a venue I'll tell you that.

    • Reply
  • WW User
    VIP October 2017
    WW User ·
    • Flag
    • Hide content

    I had several venues not reply to inquiries until 2 weeks later. By then I had done 4 tours and picked one. With other vendors (photo video cake) I was certainly put off by slow responsiveness (a week or more). I am between 2 cake caterers right now and one of them takes a day or two to respond to me max and the other usually 5 days or more. It certainly makes an impact on my decision process.

    • Reply
  • abegaile
    Super June 2017
    abegaile ·
    • Flag
    • Hide content

    It's not like I'm trying to drag my feet on getting a caterer. I emailed 5 or so in June (a year out, plenty of time), waited about 2 weeks, didn't hear back. Emailed 4 or 5 more, waited two weeks, emailed more, so on and so forth.

    • Reply
  • PushingButtons
    Super May 2017
    PushingButtons ·
    • Flag
    • Hide content

    Calling is your best bet. June is a popular wedding month so many are probably booked.

    • Reply
  • Sandy
    Expert May 2017
    Sandy ·
    • Flag
    • Hide content

    I met with a few vendors that said they would email me their quote after our meeting and never sent anything. I waited for a while and then spoke to the person who had set up all these meetings and she emailed them to make sure they respond, and they still didn't. I moved on to other vendors.

    To me if they aren't responsive while trying to gain your business I would worry about how it'll be if they do get it.

    • Reply
  • tinkerpsu
    VIP November 2016
    tinkerpsu ·
    • Flag
    • Hide content

    I called all of mine.

    • Reply
  • Celia Milton
    Celia Milton ·
    • Flag
    • Hide content

    Call on Tues or Wednesday. If you don't hear in a week, move on.

    Keep in mind that in addition to being a crazy time, it's also vacation time...

    But I"m also waiting to hear from three venues about different things. It makes me insane....

    • Reply
  • Catlady11317
    VIP January 2017
    Catlady11317 ·
    • Flag
    • Hide content

    This happened with a florist I was interested in. FH and my parents suggested I follow up, but if you can't respond to my email asking if I can use your services how can I trust you to be a part of my wedding? We also went to a local shop and spoke with someone about invitations. After not hearing from them for a month I found them online and ordered them on my own.

    If you can't be bothered to give me the bare minimum, as far as information goes, you aren't getting my money.

    • Reply

You voted for . Add a comment 👇

×
WeddingWire celebrates love ...and so does everyone on our site! Explore how we embrace diversity

Groups

WeddingWire article topics