Photographer Not responding to emails?

I don't think it's wrong to email another photographer. It's your big day and you should not miss photo memories for anything. I have a photographer already but she is wishy washy about her work so I hired an extra photographer. I don't care what they will think when they see each other because the most important thing is to capture the most important moments of my life.

I wouldn't hire them. If you're upset now, you don't want to have to deal with their unresponsiveness when you're a month out from your wedding and even more stressed already.

And Elizabeth, check your contract. A lot of photographers specify that no other professional photographer can be working the wedding. I don't know what could happen, but what if both of them saw each other and just left. Breaching your contract could mean they both keep your money and give you no pictures.

Maybe they are just too busy or not good with the internet. Look around for someone else, someone more responsive.

If they really wanted your business, they would be getting back to you quicker. It's OK to shop around for another photographer, especially since your date is later this year.

Pick someone who wants to work with you.

2 weeks is a long time, even for wedding season. Find another one.

If this isn't a sign, I don't know one exists. Don't just hire a warm body, hire the right one. This is certainly a legitimate reason to disqualify this one.

I would definitely look elsewhere. If they are unresponsive now, then it will only get worse probably. I wouldn't wait too much longer to start looking though, because your date is pretty soon!

For what ever reason, it sounds like the photographer isn't interested in taking on your wedding. Maybe they are already booked that day. Maybe that's a weekend they are taking off for Thanksgiving. Who knows? Contact other photographers. You'll find one that you like and that wants to work with you.

Definitely look into another photog!

I'd find another one! Two weeks is ridiculous. They are unreliable.

Ours responds best for facebook messages from my FH. Rarely my emails, occasionally my text messages. She was fine when we first hired her (I did all the initial communication), but became harder to get a hold of as she missed multiple deadlines for getting our engagement pictures back. Now her website has been down for weeks.

I do love most of our engagement pictures, but I'm starting to get nervous as well.

Though if you haven't officially signed a contract with them (which I'm guessing based on your post), I would forget this one and find some one else.

Definitely not wrong you want someone who is gonna work for/with you to capture your special day. You shouldn't have to pull teeth!

I usually say to call, but if you're doing that and still not getting a response, I'd look elsewhere.

IMHO, vendors should respond within 24 hours. Now, in season, that doesn't always happen on the weekends, but I don't really like an auto-respond message, so I wait until I have two brain cells before I call or email back.

If we want the business, we need to be available. I literally answer my phone and my email if I'm not comatose or officiating. And that's what you should expect. Because if it's this bad now, it won't be better later.

I honestly would look for someone else. I don't like the idea of begging someone to take my money sorry

At this point, you have not gotten the information you have wanted so I would definitely be looking for someone else. Since you haven't hired anyone yet, I would email a couple of them, get their info and compare until you find one you like.

Do NOT hire them! Find someone who wants to work with you!

For the life of me, I cannot understand why people in a customer service business (especially the wedding industry where people are paying you thousands of dollars) are often crappy with customer service!! It's not wrong at all to email another photographer. I'd recommend finding a new photographer. You do not want to work with someone who lacks communication skills/common courtesy for one of the most important days of your life!

@Rachel. I agree. I never understood why very often the people who answer the phone or the door are the absolutely least helpful they can be, like you're bothering them.

Customer service; speed, friendliness, enthusiasm, timeliness of materials....it's all part of why you pay more for quality vendors. Because they've either mastered this or know it's important to hire people who have. Just being great at your craft isn't enough.

Yes, Celia! 100% agreed!