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Mrs Cupcake
VIP January 2011

No response from a photographer!

Mrs Cupcake, on October 20, 2010 at 12:58 PM Posted in Planning 0 22

I am getting very annoyed and I don't think it is normal to not hear from the photographer more than a week. Let just say I had to change the wedding location and bump it up to Jan 2011, but I can't change it until I get a okay for her to fly to Seattle and able to be here on Jan 6th Thursday for wedding. Yes I know, I have to pay travel expenses for her. I can't get rid of contact since I am supposed to pay her $400 soon for deposit. My mom called her for me, no response and I emailed facebook and her work email as well. I am starting to worry and I need to plan asap, especially wedding invitations but no my photographer won't answer me Smiley sad. I decided to stop trying to reach her...I sent one email through professional email, one to facebook and one phone call. Any suggestions?

22 Comments

Latest activity by Stephanie Haller, on November 21, 2010 at 2:38 AM
  • Analy aka T-waffle
    Master October 2009
    Analy aka T-waffle ·
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    If you have not even paid the deposit yet, find another photog! Why would you have to use her?

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    Well is it okay to cancel it even I signed the contract?

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  • Analy aka T-waffle
    Master October 2009
    Analy aka T-waffle ·
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    Uh YA! If no money has changed hands, do what you want. She is non responsive. Send her a letter saying you are cancelling the contract, and see if she responds then. Read the contract as well. But sounds like it's not a good option anyway if you have not even confirmed that she will travel for you.

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    Okay thanks Analy Smiley smile it just sux cause she is really good.

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  • Greyash
    Master March 2011
    Greyash ·
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    I would have to agree with Analy, if you haven't put any money down I would find someone else. You don't want that kind of stress close to your wedding if she pulls that shiz again. I would send her one last email maybe giving her a deadline to call you by and if she doesn't call or return and email or something to communicate with you then let her know you'll terminate the contract.

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  • B
    Dedicated June 2011
    Bear & Monkey ·
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    Emails sometimes reach a "full" limit so she may not have seen it. How many times have you tried calling? If you really like this photog then maybe keep trying for a day or two, blow her phones up! Regardless of why she isn't calling back, make her call you by calling every ten minutes, she may just answer to get the phone to stop ringing!

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    Thanks ladies, I just think she need to balance being a photographer and being a wife and a mom. She always is hard to reachSmiley sad

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  • Matt and Michelle Little
    Matt and Michelle Little ·
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    I am a photographer and if you cannot get a response now imagine how it will be when they have your photos. Get another photographer! The contract is no big deal if no money has changed hands I would think. We answer everything in 24 hours or less and return all images in less then 2 weeks. In the digital age, this is very reasonable.

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    Wow that is so helpful to hear from a photographer, thank you so much! Whew now I can plan a wedding!

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  • Meghan Collinge
    Meghan Collinge ·
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    I am not a photographer, but I would highly recommend looking over that contract very carefully before deciding to cancel it. Whether you have paid her or not, the contract may still hold you to paying at least the deposit. Most professionals have a non-refundable deposit due when the contract is signed, and dependent upon state law, you may only have a few days to back out without being penalized.

    Regarding your inability to reach her, is it possible she has gone on vacation? I know my husband insists I put business on hold when we are on family vacations. Many wedding vendors put their hearts & souls into their work (typically WAY over 40 hours per week) and sometimes just require a week of not thinking about weddings, clients, etc. I'm not saying that her lack of contact is okay, but just remember that she may have a valid reason.

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  • Marirosa Anderson
    Marirosa Anderson ·
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    I agree with mlittlephotography, I as a photographer respond back many times w/in an hour. If it's email and I can reply right back I do.... there has to be a reason specially if you have reached her in a variety of ways.... good luck....

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    I understand that BUT this is not the first time to have a hard time reaching her. Last month, she didn't reach me back for a month because she was busy planning her daughter birthday....

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  • Arnaldo Martinez
    Arnaldo Martinez ·
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    Dear Miss Cupcake, I agree with Megh. Take a close look at the contract. If you cancel it, you may still have to pay the deposit.

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    One problem, I don't have the contract. She was supposed to give me a copy after I paid. I signed the contract and had to mailed it back to her.

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  • Victoria C. Hernandez
    Master July 2011
    Victoria C. Hernandez ·
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    I would send a registered return reciept letter stating that if she does not call you by such and such a date you will have no option but to find a new photog. she may be good but there are lots of great photogs out there that actually communicate!!! and I like ur birthday !!! LOL

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  • irin997
    Super June 2011
    irin997 ·
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    I don't have a contract with my potential photographer but I emailed her a few questions last Thursday and still haven't gotten a response. This is the reason we're meeting with a new photog tonight. Smiley smile

    Good luck and it stinks to have to go through this!

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    Wow irin, I am glad you are changing the photographer. I found two potientals and wow they responsed like within a hour! Thanks Smiley smile It is no fun..

    Thanks Victoria, I am just worried about being sued if I cancel the contract and not pay deposit.

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  • irin997
    Super June 2011
    irin997 ·
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    Funny enough this is a friend of a friend and she was one of the first vendors I emailed when I got engaged. Oh well, c'est la vie. If she doesn't want the work....I will certainly find someone who does. Smiley smile

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  • Mrs Cupcake
    VIP January 2011
    Mrs Cupcake ·
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    Aww this flaky photographer is also a friend of my friend as well. I hope i don't ruin their friendship :/.

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  • Meghan Collinge
    Meghan Collinge ·
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    If you have repeatedly had issues with getting in contact with her then I definitely agree it is time to move on... as long as you are being reasonable about your expectations. We all get busy, I'll admit, there have been times where I really did mean to call a client back right away but became distracted by more pressing issues and didn't make the call for a day or two. We're human, it happens! But weeks? Yeah, that's a problem. But like I said earlier, you need to find some way to make sure that you will not leave yourself open to legal action with that signed contract. As Victoria mentioned above, a letter sent certified mail may be the way to do it. Good luck, and just remember that the vast majority of wedding vendors are professional and here to make your day easier!

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