What we wanted: To pick out 5 suits for our groomsmen to purchase for the wedding and to also pay $100 on each as a gift.
What we got: Three visits to Men's Wearhouse stores, one with an extremely rude salesperson who was so uninterested in helping us that we had to go back to a different store. Hours of trying to sort out gift cards that resulted in two frozen credit cards, one cancelled credit card and calls with the fraud department.
I am not one to write negative reviews, but the ordeal of picking suits and buying gift cards has been beyond anything I've experienced.
First visit we decided to buy suits instead of rent. Picked them out and the saleswomen wrote it down on a piece of paper. On the second visit we wanted to confirm suit choice and put money down. instead, during that second visit we were "helped" by Greg who was instantly passive aggressive, made it clear he wasn't going to put in any effort to help us and at one point audibly sighed when I made a request (to see a charcoal suit...). We then had to go to another location to actually get assistance.
We were told we had to buy gift cards online. We attempted this and my fiance's cards got flagged, resulting in one of them being cancelled. I then tried with my card. I was on the phone for 42 minutes as they had to make 4 separate orders for these gift cards. These charges seemed so sketchy that my card was then flagged by fraud, resulting in me having to use a different card. All orders but one were cancelled by Men's Wearhouse.
It's crazy that this process has been so difficult. Men's Wearhouse is supposed to be the go-to for wedding parties, but their insane, disconnected confused system is beyond comprehension. To make it worse, they have this market cornered. They are like the Comcast of wedding suits.
