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Lara
Devoted October 2019

Men's Wearhouse Insanity - rant

Lara, on July 11, 2019 at 12:29 PM Posted in Wedding Attire 2 30

What we wanted: To pick out 5 suits for our groomsmen to purchase for the wedding and to also pay $100 on each as a gift.

What we got: Three visits to Men's Wearhouse stores, one with an extremely rude salesperson who was so uninterested in helping us that we had to go back to a different store. Hours of trying to sort out gift cards that resulted in two frozen credit cards, one cancelled credit card and calls with the fraud department.


I am not one to write negative reviews, but the ordeal of picking suits and buying gift cards has been beyond anything I've experienced.

First visit we decided to buy suits instead of rent. Picked them out and the saleswomen wrote it down on a piece of paper. On the second visit we wanted to confirm suit choice and put money down. instead, during that second visit we were "helped" by Greg who was instantly passive aggressive, made it clear he wasn't going to put in any effort to help us and at one point audibly sighed when I made a request (to see a charcoal suit...). We then had to go to another location to actually get assistance.

We were told we had to buy gift cards online. We attempted this and my fiance's cards got flagged, resulting in one of them being cancelled. I then tried with my card. I was on the phone for 42 minutes as they had to make 4 separate orders for these gift cards. These charges seemed so sketchy that my card was then flagged by fraud, resulting in me having to use a different card. All orders but one were cancelled by Men's Wearhouse.


It's crazy that this process has been so difficult. Men's Wearhouse is supposed to be the go-to for wedding parties, but their insane, disconnected confused system is beyond comprehension. To make it worse, they have this market cornered. They are like the Comcast of wedding suits.

30 Comments

Latest activity by Ashley, on September 30, 2019 at 3:44 PM
  • Monique
    Master December 2019
    Monique ·
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    We decided against men’s wearhouse after one trip in! We went to look into renting and all they would do was try to sell us a 2k suit. The sales person was so rude and pushy and when we said no we want to rent he totally just rushed us out of the store. Not cool at all.
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  • Kiley
    Expert November 2019
    Kiley ·
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    We had a very similar experience at our local Men's Wearhouse as well. No one seemed interested in helping us. We were passed around to four workers in less than 10 minutes. Every question I asked the last associate, she just said "I'd have to check.." so I finally asked if it was possible for her to ACTUALLY check because I needed the info.. We left and went up the street to a Joseph A Banks.. turns out they are brother companies, but the staff was MUCH more friendly and told us they constantly get customers coming from Men's Wearhouse disappointed. My FH and I agreed we would give Joseph A Bank our service instead (plus they have everything we liked from Men's Wearhouse).

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  • MrsD
    Legend July 2019
    MrsD ·
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    I'm so sorry you are dealing with this! I've heard so many horror stories about MWH, we didn't even go in there. We have a local store, Al's Formal Wear, that has a purchase & rent option so my fiance could purchase and the rest could rent. We went in and had the most HORRIFIC experience. I made sure to leave reviews about the store on Google, Yelp, Wedding Wire and The Knot. We ended up using GenTux and are SO happy with the customer service. The rental was $100 and it's online. We tested BlackTux but I wasn't as big of a fan of their customer service. We thought about doing something like Macy's or Kohls but I thought the likelihood of 10 groomsmen and my fiance all buying their suits at the right time before sizes/colors went out of stock wasn't likely.

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  • Jessica
    Master September 2020
    Jessica ·
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    That is super stressful! I'm sorry! I've heard bad things about our local Men's Warehouse too. FH's BM got married a few years ago and suggested we go through a local bridal boutique that does tux rentals and sales as well. I feel like the big chains don't provide good service because they don't have to, they know they are the first places people think of and get plenty of business just because of name recognition. I hope everything works out with the suits!

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  • NextChapterReady
    Super October 2019
    NextChapterReady ·
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    I'm sorry to hear you had to go through all of that! We went to a local tux shop after visiting Men's Wearhouse and also getting horrible customer service. I asked what options they had and they said, well we only have these three in the store. I said, okay can you show me what else you have like in a catalog. NO. How do I see what you have? Look it up on our website and come back when you know what you want was basically the response--ugh! Our tuxes look more like what FH liked and were $50 cheaper!

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  • Monique
    Master December 2019
    Monique ·
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    That’s exactly what we are doing. We are using gentux or menguin.
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  • MrsD
    Legend July 2019
    MrsD ·
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    Great! I think they are owned by the same company right?

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  • Monique
    Master December 2019
    Monique ·
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    Yes I think so they have the same styles. My fh is liking menguin a bit more because gentux doesn’t offer a black shirt. He’s worried about nervous sweats lol
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  • MrsD
    Legend July 2019
    MrsD ·
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    That makes sense! We just rented the suit & pants, and let the guys get their own shoes & shirt then we provided tie & pocket square!

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  • Monique
    Master December 2019
    Monique ·
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    Oh nice! Yea we are basically just having them get the coat pants and tie. A few guys work in or with the military and have their shirts and shoes already! I love that they offer this option to take out what is not needed.
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  • Becky
    Dedicated October 2019
    Becky ·
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    I’m sorry to hear about your experience with the store. We are renting our tuxes from there and so far we have had excellent service and they never tried to sell us any suits. Hope our experience with them continues to be great when it comes time to pick up the tuxes.
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  • B
    Dedicated November 2019
    Beth ·
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    We had a similar experience with Men’s Warehouse. We actually had a salesperson just walk away from us after helping us pick everything when we told her we had to discuss things overnight before placing a deposit. They are extremely unorganized, chaotic and the prices are always different every time we went in. Huge turnoff and we decided to go with another company.
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  • Nicole
    Devoted November 2019
    Nicole ·
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    My FH went to Men's Wearhouse to order a custom suit for himself and pick out suits for his groomsmen and had a very similar experience (was totally ignored, treated passive aggressively, was just handed a binder when he mentioned he'd like to order a custom suit, etc). We ended up going to Jos A Bank and the service was wonderful, we couldn't be happier. His suit came in last week and it is GORGEOUS and he looks amazing, and the staff has been super helpful through the whole process.

    Men's Wearhouse kept calling him because they had his info and he "never made an appointment" to come in for a consult...he finally answered the phone and told them that he DID come in and the service he got was so terrible he went elsewhere, and that Jos A Bank will continue to have his business.

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  • Cristy
    Master May 2021
    Cristy ·
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    Oh man, I'm so sorry you are going through this!! We are getting closer to the time that FH and his GMs will have to get/order their suits. I am so against going to Men's Warehouse!! I have heard nothing but bad stories like this!!

    I swear I haven't heard one good story about MW having great customer service, great deals or great suits. They have practically cornered the market, and they SUCK!!!

    I will do everything I can to avoid going through them. I'd rather pay more somewhere else.

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  • Kiley
    Expert November 2019
    Kiley ·
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    I haven't heard of GenTux, but I just looked them up! Wow! They seem really user friendly, inexpensive and accommodating. I will be showing the site to my FH this weekend. Thanks!
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  • MrsD
    Legend July 2019
    MrsD ·
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    So far it's worked great. You can do a free at home try on too. My fiance had to exchange his jacket but the 4 groomsmen I've talked to all said the suit fits great!

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  • Ashley
    Savvy July 2020
    Ashley ·
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    I thought about having the groomsmen go there to get there suits. Good thing I decided against it. I would hate to have all the extra stress on me while trying to plan the rest of the wedding. The groomsmen and most of the men in our family will be renting a suit from the same place I got my dress. Plus they get a discount because I got my dress there.

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  • Heather
    Expert April 2020
    Heather ·
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    We decided to go with Regal Tuxedo! Not sure if you have any of those in your area, but FH knew from the beginning he didn't want Men's Warehouse.

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  • Kate
    Devoted November 2019
    Kate ·
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    We visited Men's Warehouse, but weren't wowed by them. The salesperson didn't seem to know what he was doing and it felt like he was rushing us. We finally ended up at Jos A. Bank. They are actually owned by the same parent company, so they offer all of the same rental options (not sure about purchasing) at the same prices. We ended up booking with Jos A. Bank, since everyone we worked with seemed much more experienced and were actually really helpful. Plus, they're located all over the country, which was a must for us! We have guys & dads renting from Missouri, Illinois, Minnesota, Michigan, and Virginia. Smiley xd

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  • earias
    Champion December 2017
    earias ·
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    We used the black tux and had a great experience. We had to exchange a few sizes and their customer service was very helpful. I highly recommend them.
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