Lost for Words

One of my bridesmaids called me up crying today. She purchased her dress from Azazie. It came in the mail today and she absolutely hates it. Against my recommendation, she didn't utilize their try on before you buy option because she didn't think it would be necessary. Unfortunately, she can't return the dress because she ordered it using their custom sizing. I'm at a loss for words because she spent $140 on the dress and she doesn't want to buy another dress which I think is understandable, but she won't wear this dress. She seemed angry with me because I'm the one that picked an online company rather than David's Bridal like she thought I should do. Mind you, we went to David's Bridal and there were very limited options in the color, length, and fabric I wanted so I thought Azazie was a great choice because they have a ton of options and you can try the dress on before you purchase it. Has anyone been in a similar situation? If so, how did you resolve it?