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Michelle
Just Said Yes April 2021

Looking to return a wedding dress thats just been purchased. Help!

Michelle, on September 11, 2019 at 4:38 PM Posted in Wedding Attire 0 7

I just purchased and paid for my wedding dress at a bridal salon this past weekend. I am reconsidering my dress choice and reached out to the sales person I worked with to see if she could provide any options for me.

She rudely said the dress was already sent out for production. No consideration of my situation or feelings. At this point I do not want to give this bridal salon my money.


Has anyone gone through something similar and been able to get a refund, although they state sales are final?

7 Comments

Latest activity by Michelle, on September 13, 2019 at 11:44 AM
  • Kelly
    Champion October 2018
    Kelly ·
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    I’ve never heard of a bridal salon allowing returns, so I don’t think what she told you was unreasonable. You can sell it when it arrives but you won’t be able to get what you paid for it.
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  • Michelle
    Just Said Yes April 2021
    Michelle ·
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    Ugh thank you Kelly. I was even willing to see if they can pause on production so I could possibly swap out for another. The response I received was lacking any empathy and just a bit cold in my opinion.

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  • Kelly
    Champion October 2018
    Kelly ·
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    I totally understand. But I think second guessing a dress happens with a lot of people and they have to have the policies in place that they do in order to remain profitable for that reason. David’s Bridal is the only store I’ve heard of that allows you to exchange a dress for a different one. I’m sorry!
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  • Yam
    VIP September 2019
    Yam ·
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    They won’t give you a refund because of their policy but if your dress is a common size they might be willing to trade your dress for a sample in their store. It’s not ideal but it would be easier than reselling your dress.
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  • Michelle
    Just Said Yes April 2021
    Michelle ·
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    I appreciate the suggestions thank you Smiley smile


    Do you know how far in advance the dress should come in to begin trying on and doing alterations?

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  • Yam
    VIP September 2019
    Yam ·
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    Alterations typically aren’t even started until 6-8 weeks before your wedding, you’ve got plenty of time. An ordered wedding dress usually comes in after 6 months.
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  • Michelle
    Just Said Yes April 2021
    Michelle ·
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    Thanks for all the help Smiley smile

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