Hi ladies! Long story short, at the end of November, I noticed that a Diamond was missing. We have the Zales lifetime protection plan but j am so afraid to send my ring to them esp since I was told that it would take 4-6 weeks. The last time I sent send my ring off for a resize I felt like the craftsmanship was horrible and it didn’t lol professional at all. Of course I sent a complain that went no where 😔. I really don’t want them to ruin my ring and I wish he hadn’t brought it from there in the first place 😡.
Has anyone sent in their ring for a repaired zales or one of those chain places ?What was your experience?What was the timeframe of the repair?
Thank you in advance !!