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Amy
Devoted April 2017

I feel like I am annoying my caterer

Amy, on July 20, 2016 at 4:01 PM

Posted in Planning 31

So, my venue comes with a mandatory caterer. I knew that when I signed the contract and that is totally fine with me. They are well known in the Charlotte area and the owner of the catering company owns the venue. I have met with the venue and I have emailed and signed contracts and paid a deposit...

So, my venue comes with a mandatory caterer. I knew that when I signed the contract and that is totally fine with me. They are well known in the Charlotte area and the owner of the catering company owns the venue. I have met with the venue and I have emailed and signed contracts and paid a deposit with the caterer. However, I am planning my wedding from across the country. I will only be in Charlotte, NC where the wedding is for one week in early August and then three days in February before our wedding in April.

When I was first booking our venue and doing my due diligence with the caterer, I had a lot of questions. I probably called her three days in a row while we were making the final decisions with questions about her venue (she owns it) and her catering company (she owns that, too). She made some comment then like, "Well isn't it nice that you have the time during the day to devote to all these enthusiastic questions." Okay. (Cont'd)

31 Comments

  • Mrs. Sasswood
    Master October 2016
    Mrs. Sasswood ·
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    I'm in a bad mood today so I really want to get phone numbers from everyone on WW that is having problems with asshole vendors because I will totally handle that shit for you today. They will be kneeling before you when I'm done.

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  • Kari
    Master October 2016
    Kari ·
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    I'm also planing my wedding across the county for NC (Wilmington). It is a bit stressful especially as you'll only have certain times you can meet face to face. I didn't meet my caterer which is also my venue and won't be able to have a tasting. I was only in town once (last November ) and will get to town 6 days before my wedding. But their reviews are excellent and I'm positive they'll do a great job.

    I think your cater was a bit rude and probably extremely busy in August, she's not thinking of your catering details this early and may think you'll be doing your tasting next February to hammer out the final details.

    I'm not excusing her snippy behavior but just saying she might think the meeting is too early for a tasting as they may source foodstuffs that need to be available in the spring that aren't now and for her August is a bit too early to hammer out the details for an April wedding.

    For foodstuff example: Atlantic salmon is getting extremely expensive right now more so that wild AK salmon due to a sourcing issue and an alge bloom problem, this could affect orders next year for places that order Atlantic salmon which is sold more in the East coast/ Midwest than west coast.

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  • Kari
    Master October 2016
    Kari ·
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    Also, you mentioned real time meetings, I do conference calls with my vendors. We set a date and time to call and talk because they are 3 hours ahead of me, I try to gather all my questions together on a list and make one phone call every few months to touch basis.

    Maybe some phone calls will help?

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  • Amy
    Devoted April 2017
    Amy ·
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    @Kari I'm totally not doing the tasting now. The tasting is tentatively scheduled for the third week of February. I need to know things like what do they provide, what am I purchasing, who is the vendor they work for to secure rentals because they mentioned I would need to list item numbers and they can secure the reservation. The end of February is too late to do that 2 months out. Also this caterer agreed to take extra precautions to prepare gluten free foods because FH has celiac and working hand in hand with an experienced gluten free bakery to do our baked goods (everything from bread to croutons to cake). We are doing three events with them over the course of the weekend. I just want to touch base with her about the big picture so that I can get my other vendors lined up and accounted for - because I am not comfortable waiting until two months out to find out who else I need to book. I am fine doing conference calls and whatnot as we round the corner into 2017, but for the amount of money we are spending with them - I want to know what to expect.

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  • Amy
    Devoted April 2017
    Amy ·
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    Also @sasswood LOL. I honestly believe you could do that. You're a firecracker.

    @Caroline yay city twin! (is that a thing?) do you have a MUA? I am on the fence about hiring one and don't know how to look for a good one from afar.

    And everyone who mentioned the contract notes on communication - I am going to go home and reread ours. Maybe I missed something. Thank you all again for the input. I can be kind of a spazz - so I know I was a little aggressive with the communication timeline at first, but I was nervous about making the deposits without my ducks in a row. Now I know to play it cooler with vendors at first. Live and learn.

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  • Kir1112
    Super November 2016
    Kir1112 ·
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    Uh @Sasswood I feel like if you were having a normal day and my vendors were acting up I would have you call them. (total compliment cuz the sass is real with you)

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  • Kir1112
    Super November 2016
    Kir1112 ·
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    And @Amy regardless of how far out your wedding is, catering is a huge budget line item in any wedding and she is in a customer service oriented industry. You were fair in giving her a range of dates. But yes she is in hell season and I'm hoping you caught her at a bad moment. Fingers crossed she recognizes it and is apologetic or at least muuuuuuch more pleasant in person. Keep us posted!!

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  • Melissa
    Master March 2018
    Melissa ·
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    I think your vendor needs to be more understanding of your situation. But calling three days in a row was a bit much and probably rubbed her the wrong way. I get schedule restrictions, we have a photographer that I LOVE and says they're available to meet whenever but I've suggested three dates (weekdays) he has shot down, and the two days I'm off (weekday and weekend day) he also doesn't work at all and won't even meet for 10 minutes. I love him but I'm like what the fuck???

    So I feel you. Try to change the way you're communicating.

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  • Ololufe
    VIP August 2016
    Ololufe ·
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    My 1st venue coordinator was rude to me, after i signed my contract. I asked for my money back and went else where.

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