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Alyssa
Just Said Yes October 2023

How to gently cancel wedding photographer?

Alyssa, on February 3, 2022 at 12:34 PM Posted in Planning 0 11
Hi everyone! I'm wanting to cancel my contract with my original wedding photographer and I'm not a confrontational person, so I'm trying to figure out how to word the email gently. We had to move our wedding to next year due to covid (myself and my dad have heart problems and I just can't risk it this year), I gave her 9 months heads up and she responded by saying how my rescheduling is affecting her livelihood and her ability to provide for her son and I already felt awful about it in general going into it, I was already sad about everything going on in the world/moving the wedding in general/feeling bad about how it would affect her because I'm very empathetic, but for me to approach her telling her we need to reschedule for medical reasons and then her to say that it's affecting her like that just really made me feel so awful, and I ended up finding a new photographer.
I haven't told the current one yet because I'm scared of how she'll react. How would you recommend wording that email?

11 Comments

Latest activity by Alyssa, on February 4, 2022 at 10:09 PM
  • Jasmine S.
    VIP May 2022
    Jasmine S. ·
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    This is a difficult situation. It was also very unprofessional of her to blame you for her financial troubles -- she can always get another client on that day.


    I would just make the email short and simple: "Hello, thank you for your hard work for us so far, but due to my father's medical condition, we have to change our wedding plans and will no longer be able to utilize your services on that day."
    Or read the contract itself to see the policy around clients needing to cancel. She will keep your deposits, of course, but don't blame yourself. I hope you and your dad are doing OK and feel better next year!
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  • Lisa
    Rockstar July 2022
    Lisa Online ·
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    Maybe something along the lines of, "We really enjoy your photos, and we appreciate all of your effort towards our wedding! Unfortunately, we have had a few more changes in our wedding plans, and we are sorry to say that we will need to cancel our contract. We understand that we will be forfeiting our deposit. If there is anything else that we need to do to cancel our contract, please let us know immediately. Thank you for your time, and best wishes!"
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  • E
    Devoted February 2023
    Elycia ·
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    Im actually shocked at how unprofessional your photographer is being over this situation. 9 months is more than enough time to book someone else in the date. You just need to stand firm, review your contract and tell them you understand the difficulties of the past few years, but in the interest of your family's health this is the decision that needs to be made.

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  • Alyssa
    Just Said Yes October 2023
    Alyssa ·
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    That's perfect, thank you!!
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  • Lisa
    Rockstar July 2022
    Lisa Online ·
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    You're welcome! I also forgot to say that you may want to read through your current contract first, to become familiar with the cancellation policy before sending the email. In most cases, you will only lose the deposit, but I've seen a few contracts that still require either the full amount or a partial amount extra, depending on the date cancelled and the contract. That way, you know whether you'll need to make another payment to her when you cancel, or if she owes you any money back (if you've already paid more than what the contract says you'd lose by cancelling), or if you're all set.
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  • Jmz
    Expert July 2022
    Jmz ·
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    I'm sorry, I don't necessarily have advice being a very non confrontational person myself and quite likely to get myself into bad situations because I'm too scared to speak up... that said I really feel for you!!! And I really support your decision to change photographer. You don't need that kind of energy around you, especially when it's already so disappointing to post-pone. Chemistry with vendors matters, most especially the photographer! I hope it all goes OK, and I am sooooo sure that you won't regret it. 👏❤
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  • M
    VIP August 2021
    Michelle ·
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    I understand how you would feel uncomfortable, and want to address it. Consider this not a confrontation, but a business decision. It's also a learning lesson for both of you. This photographer could brush up on her professionalism in order to be a better business owner. Either she's brand new or manipulative. You're not doing her a personal favor in hiring her or keeping her. Moreover, I believe you teach people how to talk to you. So this is good practice. Unless you cried on your photographer's shoulder, this is business and you do not need to provide personal reasons for termination (your health or your family's). She already knows of the date change. Instead keep it neutral and almost generic-- a response to her poorly written last email. Try "Thank you for your time spent on our wedding, October 2023. However, we have decided to go a different way. After reviewing our contract, we acknowledge we are forfeiting the balance of $xxx. Please let us know immediately if further steps are needed by you to cancel this contract. Best wishes with the upcoming wedding seasons." {name and partner's name}. With each interaction, you'll become more empowered to assert your boundaries. It takes practice and fortitude. Best wishes.

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  • Jennifer
    Savvy June 2022
    Jennifer ·
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    I feel you, and I would be so mad at that photographer for putting me in that position. I am just struggling with telling vendors I am going with someone else before they've done anything except talk to me. I think we need to remind ourselves that we are a client, but we are not responsible for providing them business.

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  • Christina
    Dedicated October 2022
    Christina ·
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    This is totally me! We’ll only be on a talking basis, and I’ll feel guilty as hell for picking another vendor. Have to remind myself all the time that I am literally handing thousands of dollars over to these people and I don’t have to give them my business.
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  • Christina
    Dedicated October 2022
    Christina ·
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    9 months is still plenty of time to cancel. She should have never even told you her business like that. Seems pretty manipulative. Honestly, I would keep my email brief and straight to the point. It’s your wedding and your money. You don’t owe her some lengthy explanation. Your email shouldn’t be rude, but I would still be firm.
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  • Alyssa
    Just Said Yes October 2023
    Alyssa ·
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    I ended up letting her know through email, she responded by messaging me on Instagram and asking me what happened and that if we were still eloping or something that she'd still be happy to shoot. I told her that we don't know what we're going to do and that with the unpredictability if covid and my health, I don't want her to end up in another situation where we'd have to reschedule seeing as how it affected her badly, and that I don't want to rush not being alive just for the sake of trying not to inconvenience people. She just read it and didn't respond so I guess it's done
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