Savvy April 2022

How Long to Wait for Vendor Responses

Laura, on February 27, 2021 at 11:40 AM Posted in Planning 0 10
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Hi All! Wondering how long you wait for vendor replies before moving on. As an example, I emailed the makeup artist who I want to work with. She replied on Thursday that she was available and I replied the same night with a couple follow up questions and haven’t heard back. It has only been two days, but I am trying to get this booked. I don’t want to be annoying and follow up again but I also don’t want to lose out on the date.

How long do you think it appropriate to wait for a reply from vendors?


Latest activity by Ashley, on February 28, 2021 at 2:17 AM
  • Lisa
    Rockstar July 2022
    Lisa Online ·
    • Flag
    I personally wait up to a week before either trying to contact them through a different method (though that's only if I've already signed a contract with them), or until I move on to a different vendor. If their communication isn't great, and I haven't yet signed the contract, that tells me that there may be communication issues later on. I also don't typically expect them to reply on weekends (though bonus points if they do).
    • Reply
  • Nicole
    Devoted August 2022
    Nicole ·
    • Flag
    I consider 3 business days to be reasonable. If you don't hear back after a week, either pick up the phone to follow up or move on. I definitely eliminated vendors from my list for not being responsive because how could I trust them to handle my wedding?
    • Reply
  • Michelle
    Rockstar April 2021
    Michelle ·
    • Flag
    3 business days is perfect. I’d reach out 1 more time Monday afternoon. If no response by noon on Tuesday, move on.
    • Reply
  • Stacey
    Super May 2021
    Stacey ·
    • Flag

    Don't forget that weekends are probably her busiest days. I'd give it until at least early next week.

    • Reply
  • Eri
    Super October 2020
    Eri ·
    • Flag

    I remember making a similar post when I first started planning because it was so frustrating. While response time can vary between vendor (e.g., a vendor with a team available to answer questions may reply quicker than a one-person company), I agree that most should respond within 1-2 business days, but 3 is a fair window -- especially going into the weekend. Many weddings happen on Fridays and Saturdays, along with engagement shoots and whatnot, so the end of the week can be very busy for MUAs. A week is the longest I waited to follow-up if it wasn't something timely.

    Most of the vendors I ended up with were very quick to respond, which factored into my hiring decision.

    • Reply
  • Laura
    Savvy April 2022
    Laura ·
    • Flag
    View Quoted Comment
    Yes! This person is a solo artist, so I want to give her some flex time. I have already booked church, venue, photographer and they were all extremely responsive and gave same day responds so I think that’s why I am getting frustrated here.

    I had some follow up questions so my worry is that she gives away my date before she gets back to my questions.
    But you’re right - if someone is not responsive to questions, is that someone I want on my vendor team? So much factors into booking!
    • Reply
  • Michelle
    Rockstar October 2022
    Michelle Online ·
    • Flag

    2-3 business days and then move on.

    • Reply
  • Mrs. Spring
    Master April 2021
    Mrs. Spring ·
    • Flag
    Three business days as a few others have responded.
    • Reply
  • Chaka
    Beginner October 2021
    Chaka ·
    • Flag
    For one vendor, I waited 2 weeks before finding someone else, and it was the best decision. After a month of not hearing from them, I finally heard from the vendor today. For me, most vendors have typically responded by the next day or within a few days, and some have followed up with me to see if I still needed their services, which I liked. I think if it takes longer than a week for someone to respond, it's too long. That may be an indication of poor communication in the future.
    • Reply
  • A
    Super October 2021
    Ashley ·
    • Flag
    I typically give it about two weeks because things are so weird right now with the pandemic and not everyone is working normally. For instance, my coordinator is only at the venue three days a week and two of those are the weekends which tend to be really busy.
    • Reply

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