Hate my photos

I realized that we missed some more obvious shots (the whole WP including kids, both sets of parents) because the photographers "dismissed" people to cocktail hr before we were done and we had no idea because we were busy taking other photos. The shots that we did take came out awful. The ones with just me and my mom must have not come out well because they weren't included with our photos- instead, they took one of me between my mom and dad and cropped my dad out (and it's not subtle). The ones with my bridal party beforehand are all blurry. They legitimately look like photos from an iphone. There's one with my bridal party where everyone is holding their bouquets except 1 girl. My mom was the one to point it out (photographer said nothing) and we fixed it, but that photo is missing too (probably because someone moved or closed their eyes). The ones of just me as well as me with my bridesmaids are all taken from the waist up, so there are no pictures of my dress. My dress had a pretty back with a train and I wore a cathedral length veil, and there are no pictures of this at all. All the ones of DH and I either my eyes or closed or his are (assuming they included these because if they didn't, there wouldn't be any of us). I had also warned them that DH wears glasses, yet there's glare off the lenses in most photos.

They gave us zero direction and had zero creativity, so pretty much all our photos are people just standing there and smiling. There was great lighting and beautiful scenery outside the Church, but they assured us that they got a ton of great shots there and we should move on to the reception

location and take some photos there. It was starting to get dark, but they had assured us prior to

booking that they've worked in complete darkness before and have adequate equipment to make it work. This did not show in pictures. There are horrible shadows on people's faces and

the photos are so dark, even after editing. I didn't expect to love all the photos, but I expected to at least like a few. I can overlook the lack of direction and creativity, but I really feel it was their responsibility to 1. be checking the photos as they go to make sure eyes are open/people are looking at the camera and 2. deliver sharp, good quality photos. Some of our guest's photos on the iphones were actually more clear and focused.

Ugh that's horrible. Have you reached out to them about this?

I'm not the type of person to share a bunch of wedding photos on social media, but I am the type that would actually look at a wedding album and it's something I would have loved to share with kids and grandkids someday. We were also planning to make mini albums for our parents who are

very much looking forward to seeing the photos. I know that at the end of the day they're just photos and I'm still very happily married, but I can't help but be disappointed. We spent over 4k on these photos. DH is the type to just let it go. Normally, I wouldn't hesitate to contact them with my feelings, but our photographers were a really sweet husband and wife couple with several children. There's no going back and getting better photos, so we'd ultimately be asking for some of our money back. I just feel really bad doing this because they were such nice people. I know everyone will say to write an honest review, but I'm not stupid and I know vendors can and will persuade/pay to have bad ones taken down.

I am so sorry. That must be heartbreaking. We are spending the same on photos and I can't imagine getting back low quality photos that I hated. Can you share some of the pictures? Have you discussed this with your photographer?

Oh no I would ask them what happened... because if the photos are that bad they are not worth four thousand dollars.....

I am so sorry, I have a paranoia of my photographer not getting the photos I want or doing this too. My contract states I need to have a shot list, and I have a good 50 shots they NEED to get. So it is essentially another aspect of the contract, that if they don't deliver they're liable for breaching the contract. I love my dress so I'd be PISSED if I didn't have like 2+ dress pictures. I have my photographer for 8 hours on the day of. I am just so heartbroken for you, and hope not to be posting similar to you. When you look great and your best, all you want to do is be photographed that way, not hate the way you look. I'd reach out to the photographer and leave an honest review. I am really just upset for you, and I feel for you. Much love to you and your new husband.

That is so heartbreaking to hear. I would contact them directly. Maybe they accidentally sent the throw away photos instead of the good ones? That of course is probably a serious long shot. But it is worth it to mention to them your displeasure with their product. You paid a premium price for a sub par product. And feedback could not only yield some compensation but also may help to prevent this experience for a future bride.

Depending on how they respond to your comment, would determine how I left a review.

Blurry and my eyes are half closed

I feel horrible for you! I would absolutely voice my opinion to the company you hired. How could they not get at least one good photo of you & your beautiful dress? I would be as heartbroken as you sound, I am so sorry. How do they have good reviews? Reviews honestly scare me because I worked for a builder who paid a company to put up all good reviews for him & I have heard of other companies doing this, everyone relies on these reviews and half the time they are paid participants in the review process. I am so so sorry for your experience!

DH's eyes closed

Looks like a grainy cell phone photo to me...

I'm so sorry, I would be heartbroken. I too spent about $4500 on photos becasue they were so important to me. I certainly don't love every single shot (we received about 1300 images) I do love so many of them. Are there things that I felt were missed or wished had been captured? absolutely, but overall I have so many good ones that i cant complain at all.

As tough of a discussion as it may be--I really do think that you need to bring this to their attention. This really is not ok- and as you say, there really aren't any do-overs, but there are a couple of things that could be done to somewhat rectify the situation..or at least prevent the same issues from happening to another couple. keep us posted.

Oh my god. they actually sent you back the first photo (cropped bridal portrait) as a representation of their work??! I'd be devastated. It's uncomfortable, but I would DEFINITELY be voicing my concerns to the photogs that you hired.

Having trouble uploading the rest, but you get the picture.

I am so sorry to hear this! You looked gorgeous by the way...I can see how you are disappointed in the 1st two photos...however, the 3rd one looks nice to me. In darker settings photos can come out with more grain depending on the camera setting the photographer used.

Where are you located?

I'm sorry this happened to you. If it helps whatsoever I think you and your hubby look amazing, I love your dress and veil *heart eyes*

@LaurenS the third photo is actually in my “good” folder because it’s probably one of the best we have. That’s why I included it. I know it isn’t awful, but if that’s one of the best photos we have, it’s a problem. We’re located in Boston.

I'm so sorry this happened to you. Definitely try to get in contact with them and voice your dissatisfaction

I certainly understand why you are bummed, I would be too. I am actually located in RI...I have recently started photography, I can send you some photos of my work. I would love to offer to shoot some bridals of you and your husband..free of charge. I certainly am not a wedding pro..not yet anyway , but I can assure you they won't be blurry or with eyes closed. If you are interested let me know and I can get you my contact info!

So sorry you had such a bad experience