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Dedicated July 2020

Furious

Stacey, on January 26, 2020 at 11:35 AM Posted in Style and Décor 0 27
I really wanted an arch like the one pictured below. Our florist told me her husband was going to build one for us because she didn't have any like this. Instead without telling us, she purchased one online along with a bunch of different types and colors of linens. Mind you we only would need white linens. She wants to charge us the entire cost of the arch and linens. It was approximately $500 for the arch. Not sure how much she spent on all of the linens she purchased, but told me she was going to charge us $800 for the arch and linens. She already gave us a quote for the rest of the decor and $800 would take us over budget. She claims we will be the only ones to ever use it as she does mostly rustic style weddings. I feel we shouldn't be responsible to pay for the entire cost of all of the linens and arch because she purchased it without asking and there is no reason she can't reuse it for other weddings. I am so mad because this isn't the first time she has misled us. She told us signs were included in the cost she quoted us, but she failed to mention that the signs she was talking about were chalkboards and we specifically told her we didn't want chalkboard signs. Do you think we should be responsible for the entire $800?
Furious 1


27 Comments

Latest activity by Mob, on January 27, 2020 at 3:38 AM
  • Caytlyn
    Legend November 2019
    Caytlyn ·
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    No. Are you under contract with her?

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  • Kristen
    Master November 2020
    Kristen ·
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    She should have checked with you in the price prior to order. She didn't give a quote prior?
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  • S
    Dedicated July 2020
    Stacey ·
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    Unfortunately she doesn't do contracts. She was the florist for my sister's wedding so I didn't think we would have issues otherwise I would have requested a contract. I did ask her about it, but she is a small business.
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  • A
    Master June 2020
    Anna ·
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    Perhaps she can return them? If you didn't ask her to order it, and if you have already set a budget, I would tell her that.


    That being said, she could offer it as a rental, even if she doesn't personally use it again in any of the weddings she takes on.
    It's beautiful and she could make that money back in no time.I would not be forced to pay the additional costs for something she ordered without your input.
    Not sure how close you are to your wedding date, but you may need to prepare yourself to find another Florist.
    Good luck to you!
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  • Carly
    Devoted October 2020
    Carly ·
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    Uhm, heck no! This is ridiculous! It’d be super frustrated too. Does it say any where in your contract that you’d be responsible to pay the full price for items that you want and they don’t have?
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  • S
    Dedicated July 2020
    Stacey ·
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    She gave us a quote for other stuff, but she said since she was going to have her husband make it then it would be no charge to us. Then my mom and I went to meet with her and suddenly she bought one along with the linens and it's now $800.
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  • S
    Dedicated July 2020
    Stacey ·
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    Sadly she wouldn't give us a contract. She was the florist for my sister's wedding less than a year ago and my sister loved her so I didn't think there would be any issues.
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  • Kristen
    Master November 2020
    Kristen ·
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    IMO she didn't tell you it would raise the price so that shouldn't be yout responsibility. Check out the contract and see the original quote.
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  • S
    Dedicated July 2020
    Stacey ·
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    $800 is to rent it.
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  • S
    Dedicated July 2020
    Stacey ·
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    The original quote doesn't mention an arch or linens at all. I have messages where I asked her about it and she said it was free.
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  • Caytlyn
    Legend November 2019
    Caytlyn ·
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    Then I would back out entirely. She doesn't seem trustworthy to me.

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  • Kristen
    Master November 2020
    Kristen ·
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    You have black and white to help your argument. I would kindly speak to her and let her know that she quoted free and didn't express the rise in cost. If its that much of a big deal she can return and get refunded.
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  • B
    Dedicated June 2022
    beee ·
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    She has the right to charge whatever price she wants for the rental. You also have the right to decide to not use the rental if it is over your budget. Just tell her you are no longer interested. Also I would not move forward with any vendor that doesn’t provide a contract.
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  • MOB So Cal
    January 2019
    MOB So Cal ·
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    I agree with others, if she's claiming she ordered it specifically for your wedding, without your approval, I'd tell her you are NOT going to pay for it. I'd also seriously consider finding a new florist. Regardless of whether she was the florist for your sister's wedding or not, it doesn't sound like she is meeting your needs. (Also, if she's claiming she has to charge you the entire cost because she's "never going to use it again," then I'd call her bluff and tell her if you have to pay for it, it will be yours and you'll take it home at the end of the wedding. That's crazy!) Good luck!


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  • Chrysta
    Master November 2022
    Chrysta ·
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    I agree with Caytlyn- if there is no contract binding you, I would get out now and find a more trustworthy florist.
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  • Carly
    Devoted October 2020
    Carly ·
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    Well, the good news is your not legally responsible to pay her $800 to rent it. But, the bad news is - you might have to end up finding a new florist if she doesn’t take it well.


    I would go into the conversation saying “I’m so sorry, it seems like there was a misunderstanding. While we really wanted an arch with white fabric, we do not have another $800 budgeted for it. Is it possible for you to return the items you’ve purchased?”
    In all honestly, $800 to rent that is a total rip off. You could BUY what you need for way cheaper than that. And, then you’d have the option to RE sell it to get some of your money back.
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  • A
    Master June 2020
    Anna ·
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    I'm guessing she paid that for it. $150 max to rent that arch.
    She can't recover the full amount from one bride.

    She knows this already. Tell her you want to see the receipts. If you pay the $800, it should be yours.
    You can then rent it out and get your money back. Plenty of Brides would rent that from you.

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  • S
    Dedicated July 2020
    Stacey ·
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    I told her there was no way I was spending $800 to rent it from her and she said she would have to talk to her husband about it. She claims she spent closer to $1,000 on all of it so they would already be taking a $200 loss. But I don't feel like that's my fault because she didn't check with us prior to purchasing it. My mom was also stunned and didn't really know what to say.
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  • Givemeallthepups
    Expert February 2020
    Givemeallthepups ·
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    I would be very uncomfortable continuing forward with her. Not having a contract is very unprofessional (no matter how small the business) and then trying to charge you for items you didn’t agree to. Since you’re not under contract, I would try to find another florist and then break ties with her after finding another florist.
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  • MOB So Cal
    January 2019
    MOB So Cal ·
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    That's ridiculous. Daughter's venue offered an almost identical arch and draping as an option. We paid $250 to have them put it up/"rent" it to us. We paid the florist about $150 for a large floral piece for the top of the arch and two smaller pieces for the sides (they were all repurposed for the reception, with the large floral piece on the front of the Sweetheart table). So, daughter paid about $400 for the equivalent. Again, to me, the issue is she spent whatever she spent on it and wants to charge you, when she told you there would be no charge. I would move on and find a new florist, if she doesn't immediately back off her demands. Good luck!

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