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Stephanie
Super June 2019

Frustrated with my venue manager

Stephanie, on May 31, 2019 at 1:12 PM Posted in Planning 0 6
Yup another complaint lol

I have to start by saying that the venue has been very flexible with payments which is a huge plus. However, we met with the venue manager in April to discuss centerpieces, the menu, etc. A lot of things I wanted to go over like final prices with add-ons at least an estimate and seating arrangements, etc she kept saying it was too early. Ok so I let it go. Last weekend I again asked her about seating and the table positions after asking on more than one occasion where and how the tables will go so I can arrange guests. I sent her a provisional seating chart and she responded with "perfect!" Because I thought she can read it well and ready to meet with her boss to discuss tables. Four days pass, it's Tuesday of this week and I ask her if she was able to discuss with her boss. She tells me it's too fuzzy and can't read my chart AND her boss never showed up Saturday but might see her that day.... Ok why didn't you tell me it wasn't legible??

So I redid the seating chart I rearranged guests and everything because all the large tables have to go towards the front and the smaller ones towards the back. I even provided her with a full day of schedule, vendors information, and everything with our information pertaining to our day. She replies that she needs me to fill out our function sheet, which I know I did for sure when we booked them, she says she can't find it... But why do I have an original which was scanned and sent my email..? So I redo it and resend it. Then I mentioned not everyone drinks Champagne, do guests just grab as they go around or do we notify which tables prefer champagne, she said they serve both in every table and calculated for 88 guests including FH & Myself, for $391.60. I'm not thrilled to spend almost $400 on a toast when I know a chunk of people do not drink champagne, so I asked if we can only do cider. Hopefully this reduces the cost by half, still waiting for a reply. And we are not allowed to bring anything from outside, not even our own cider or champagne. So hopefully she doesn't try to debate me on doing both because I found a 12 pack of cider on Amazon for $63.99, at most they only need 3 cases of 12. The day we met in April, I told her I had 5 of my own DIY CPs and we'd use the other 4 from the venue, we told her which one we wanted and of course.... She asked again what we chose to go with... Lastly she needs the final payment before the 7th of June which is fine but how do I know what my final payment is if you're still asking me about add-ons, when we last saw each other I said I wanted to rent the venue arch for the ceremony which is $75, and she still hasn't included that.

A bit frustrated here with 20 something days to go. She is a much older woman so I am trying to be patient but I've tried to discuss a lot of these things over the last 4 weeks to avoid this last minute stuff.

6 Comments

Latest activity by Madison, on June 1, 2019 at 10:00 AM
  • Cher Horowitz
    Master December 2019
    Cher Horowitz ·
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    I'm sorry you're having to go through this so close to your wedding! I hope everything works out better than you hoped!

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  • Victoria
    VIP October 2018
    Victoria ·
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    We were frustrated with our venue too before our wedding. We scheduled a phone call (it was a 4 1/2 hour drive from our house) and walked through the full list of questions we had in one evening. Having a phone call means you don't have the wait and back and forth of emails, which can be super frustrating.

    Can you schedule a call one night this next week to go over your questions and concerns? Or even schedule a face to face meeting?
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  • Stephanie
    Super June 2019
    Stephanie ·
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    We scheduled a face to face a week before the wedding weekend so hopefully that clears up everything. She's telling me to make a spreadsheet but I know where I stand, she doesn't.
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  • Stephanie
    Super June 2019
    Stephanie ·
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    Thank you! I hope so too.
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  • earias
    Champion December 2017
    earias ·
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    Honestly, I wouldn't wait until a week before your wedding to clear these things up. I had a similar issue with my venue's coordinator (she was the 3rd I had in the year I planned my wedding). I gave her the benefit of the doubt 2 months before my wedding, but when I had a conference call (it was a semi-DW) with her one month before my wedding and I had to repeat things I had already told her, I called her out on it and told her how I disappointed I was and that I expected better from her. I did not mince words, but was politely firm with her. That did the trick. She never forgot anything after that conversation. We had regular email check-ins in the couple of weeks leading up to my wedding and one last phone conference the week of the wedding to go over every fine detail. She ended up going above and beyond and gave us some freebies due to her earlier conduct. If I were you, I would schedule a phone conference with her immediately, firmly but politely explain your disappointments with specific examples, and do not be passive or mince words about it. This is the time you need to speak up so she has time to correct things.

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  • M
    Dedicated August 2019
    Madison ·
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    First off, I want to say that I'm so sorry that you have to deal with this!

    My sister, when she was planning her wedding, had an experience like this.

    There was a venue that she really liked so she contacted the event person. This is in November, wedding is in the next summer.

    They email back and forth and he gets her a proposal. My sister is very busy over the holidays so she tell him she will get back to him in a couple weeks. A couple days into January she emails him with no reply after a week. She emails again, no reply until, get this, FEBRUARY 27.

    And you know what he says?

    "Oh, our menu has changed for this year and you have to repick your menu and we have to redo the proposal."

    Wedding is in 5 months.

    She is really ticked by now, but she loves the venue so goes and re picks the menu with her FS.

    She sends the email. And doesn't get a reply FOR A MONTH.

    This email isn't a proposal. It is to notify her that the venue is being renovated. So she replies asking if it will be done by her wedding. No reply until mid-May.

    At this point she is done and has already booked another venue.

    It took her 6 months of talking to this guy and he hadn't even gotten a proposal to her. How long did it take to book her new venue? 3 weeks.

    What I would do is try to talk to her in person, or talk to someone else. I wouldn't wait until a week before, I would book it ASAP so you can get these details figured out.

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