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Just Said Yes October 2020

Feeling ignored by wedding coordinator. Help.

Brooklyn, on December 22, 2019 at 7:40 PM Posted in Planning 0 4
I need some advice, our wedding is October 3rd 2020, my fiance and I hired our wedding coordinator months ago. We paid out deposit plus the next payment amount to get ahead. She is also doing all of our rentals, florals set up and tear down. Everytime I email her it takes usually 5 days to respond or I never get a response. I know our wedding isnt for 10 months so its not at the top of her list but I feel like everytime I give her an idea or something I want to add she ignores it and it wont be at my wedding. Im getting really nervous and not confident in our coordinator. I dont know what to do at this point. Im already stressed about our wedding and the reason why we hired a coordinator was to relieve the stress. But thats now where all my stress it coming from. Help.

4 Comments

Latest activity by Kaysey, on December 23, 2019 at 10:05 AM
  • Kelsi
    Expert June 2020
    Kelsi ·
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    You should reach out to them. Send an email and say you’d like to set a time for a phone call or in person coffee meeting. Lay out all your expectations for them and also discuss the things you’ve mentioned. I would recommend doing that for after the holidays. They can’t know EVERY clients needs without clear communication. If you tell them what you need for them and they can’t provide it, request to work with their assistant or someone else.
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  • Sara
    Expert October 2019
    Sara ·
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    I had the same issue but also they were listening to me at all. They weren't answering my emails for awhile and when I was asking for quotes on the other items they were doing, they said they were going to give it to me in two weeks. Well, it took over a month and I emailed them and asked when I was getting things back. They said I miss understood them and that I wouldn't get the quotes for at least 2 more months. They said they had other brides before my wedding that they have to focus on first. So I felt like I was getting pushed to the back burner. They also wasn't listening to me and I had 3 event planners throughout the year I had hired the lady. The last person they gave me to the event planner asked me to sit down and fill her in with everything I want the wedding to be but it was mainly what the boss lady had decided in doing. It was really hard to explain. After all of this, I was way too stressed throughout the whole process, I decided to fire her and hire someone else. It was the best decision. My wedding ended up being way better than I could have thought about!

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  • Jmz
    Expert July 2022
    Jmz ·
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    Is she a coordinator or a planner? Usually a coordinator comes in at the end (last couple months or even later) to see what ideas you've put together and then she executes it day-off. A planner helps you find vendors, pick a theme, etc for the whole time you are engaged. They're different jobs, so if you're at all unsure you should ask her "is this part of your job to help me with this?" and if you're asking for something outside of her job description, she'll let you know.
    If she is a planner, I think it's possible that she takes on clients and then plans on working with them in a more spaced-out fashion. Maybe whenyou hired her it was not clear that you'd be wanting to work with her from day one--which is annoying, I know--but maybe she's not trying to neglect you, she just has other responsibilities to other clients first. But if she's a full service planner I definitely think she should be more responsive with less than a year out now!
    Good luck
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  • Kaysey
    Super February 2020
    Kaysey ·
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    I'd say sit down with her and talk to her about how you're feeling. After all, she is a wedding planner and she should be keeping contact with you. I would also say review your contract. See if it states a timeline for when she will do things and how often she will contact you. I'm not sure if this is something or not though. My FH and I did not hire a wedding planner so I'm not sure how that whole process works. I do encourage you to reach out to her and let her know you're feeling neglected. After all, you are paying her for a service and your wedding is less than a year away.

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