Handling issues with venue

I think your only option here is to go back to the contract and see if they explicitly violated anything. Unfortunately, some of your comments sound more like you had certain expectations of how the event would be handled based on conversations with the owner/manager, and then ended up disappointed with the reality (e.g. the actual number of heaters and figuring that they would have staff at the event). If none of those details were actually written into the contract, there probably isn't any action you can take against them. I'm sorry your day didn't turn out the way you hoped it would!

Fuck being non confrontational in this case. I agree with it in many, many cases but not this, where you were promised one set of circumstances and another were provided.

Look at your contract. Write an unemotional, factual letter detailing everything that went wrong.

"Dear X,

We were so excited to find your venue; it suited our plans perfectly, and based on the conditions put forth by you and your contract we had a set of expectations. Many of them were not fulfilled and the gap between our realistic expectations and the reality of the day had a significant impact on our experience.

1. heat= lack thereof

2. help=lack thereof

3, Inappropriate interaction with our guests regarding our planning and catering

Tell her exactly what you expect and exactly when you expect it; "We expect a refund of our fee, minus 200.00 for administrative costs (just a suggestion) and we expect to see this by Dec. 1st."

Don't threaten to review them, don't threaten to take additional action. See what happens in response to this and keep a paper trail that you can use in the reviews and/or if you decide to take them to small claims court. Hopefully, it won't come to that.

There wasn’t a contract either. Just one tiny consent form stating that I agreed if they decided to cancel the wedding for any reason and would respect the property blah blah blah.

I have no advice, but I am sorry you were disappointed on your special day.

But I think @celia has the perfect response!

This is the only signed document I have

@Krysta, I hope that is just a bad joke.

Without a contract?

I think you're SOL......

Yikes.... I think the 38 degree barn alone shows a breach of contract... assuming that your contract specifies that the barn is heated.

Edit... just saw that you have no contract. Oy. This might just be a hard lesson learned. Do they have a website or anything that says the barn is heated?

If this is all you signed, I would have to agree with Celia and say your SOL. Why did you assume they would properly heat the barn and provide help if what you signed says nothing about that?

I would say move on and write an honest review OP. Not sure there's much you can do.

ETA: If they verbalized this to you but didn't come through obviously, maybe mention that in the review but I think that's all you got.

So they didn't have you sign anything when you booked them? What you signed doesn't promise anything in terms of service or amenities, unfortunately. Also, I looked up the venue and on their Facebook page it clearly says the barn isn't insulated and guests need to "dress for the weather." I'm all for voicing your complaints to the owner/manager and even posting reviews just so other brides can be prepared, but I wouldn't expect that you will get anything back.

I gotta admit that if I saw a "contract' that said they could cancel on me if my event doesn't keep with their religious beliefs, I would not be able to sign that. I am really sorry that your event did not go as planned.

Snowangel, they changed the hearing part after our wedding when my parents busted them out about it not being insulated. When we booked with them, their page did not say that at all. It only states it was heated and cooled. I also have messages from her stating that they had central heating but they don’t. I’m honestly not looking to get anything back. I could careless about a refund at this point. I’m more upset about the unprofessionalism and this overall disappointment in my wedding. Especially since I’m continuing to find out and hear more complaints as the days go by. I’m not one of those people to make stuff up or lash out over nothing. Not having a written contract is my fault, but I have messages to prove a good bit of everything else.

I have no advice and tend to agree with pp's that you are likely SOL without a contract.

But is anyone else really annoyed that the venue spells 'manor' as 'manner' in the paper? They are completely different things!

@Karli - "I’m more upset about the unprofessionalism "

The document they made you sign and having no formal contract already alerted you to their unprofessional behavior and actions IMHO anyway.

Oh wow I didn’t notice that until now ???????. Should have been a sign for me. Oh well. Lesson learned I guess. I plan to write and email and review and just let everything else be.

Lettie we were only engaged for four months by the time our wedding rolled around. It was pretty rushed as far as putting everything together and having the wedding. I had several friends get married there with zero issues so I trusted too much in their experiences and the venues reputation. Like I said...lesson learned. It’s disappointing but at the end of the day I’m married so...

Honestly, I don't even know why they're renting an unheated space out at a time of year that could be that cold, and if they are, why that isn't clearly discussed with the renters, as in, "if it's cold, you'll have to bring in safe heaters". We have a couple of barns/farms here that don't even rent after the last week in October.....

I think they are desperate to make money. My family offered the night of the rehearsal dinner to bring heaters and they told us we wouldn’t need them. Honestly, the husband that owns it was amazing. Very sweet and helpful. The wife.....she was the rude one.

Sounds like the rushed timeline prevented you from doing due diligence. It's frustrating that they didn't make good on their promises to you or behave in a professional manner, but I think at this point all you can really do is leave reviews, chalk it up to a lesson learned, and focus on the positives from the day and your new marriage.

Is this even a legit "contract"? They didn't even spell the name of their own business correctly.