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Krystal
Dedicated October 2021

Did you get anything you were unhappy with refunded?

Krystal, on July 5, 2022 at 7:18 PM Posted in Etiquette and Advice 0 12
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I’ve posted previously about how the bridal shop I purchased my dress from ruined my dress right before my wedding. Literally right before. (24 hours to try and get it fixed..? LOL). Everyone on here was so helpful. I wanted to take the actions that were suggested on my posts:
https://www.weddingwire.com/wedding-forums/getting-a-refund-for-ruined-wedding-dress/fcf22adfd70c4e19.html


But unfortunately it was just too time consuming taking care of my toddler full time and the one thing I thought I could do was reach out to the designer before posting a review. Last week I contacted the designer who said they would contact the store and try to work things out. Today they messaged me saying they have decided this bridal shop will now no longer a retailer for them. Not a surprise to me considering the owner’s attitude…
However, I’m curious to know if anyone has been able to get some refund for unsatisfactory business and how. Not only was my dress botched, it completely ruined the dress experience for my wedding.
*Fyi the store is Flares Bridal in Walnut Creek, CA. *


12 Comments

Latest activity by Melle, on July 7, 2022 at 11:52 AM
  • Imani
    Rockstar July 2022
    Imani ·
    • Flag
    I would assume you’d be able to receive some type of compensation. Even if it’s not a full refund maybe 75%. It’s just hard because often times some business aren’t willing to take a loss. But it doesn’t hurt to ask.
    • Reply
  • Krystal
    Dedicated October 2021
    Krystal ·
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    They refused to refund me anything 😭. The owner really doesn’t care after you’ve made your purchase….
    • Reply
  • Imani
    Rockstar July 2022
    Imani ·
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    View Quoted Comment
    Oh no! Can you dispute it with your bank?
    • Reply
  • Krystal
    Dedicated October 2021
    Krystal ·
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    View Quoted Comment
    Unfortunately not :/ my bank said since I took it I can’t dispute it. But I mean I felt like I had no choice because my wedding was Saturday and I got it late Thursday right before. So since I took it out of the store they wouldn’t promise the purchase protection or anything… but I mean I couldn’t just say no and not take the dress when my wedding was SO close
    • Reply
  • Nichole
    Expert September 2022
    Nichole ·
    • Flag
    I would definitely report them to the better business bureau. As far as getting compensation Im not really sure that there is much you can do.
    • Reply
  • Imani
    Rockstar July 2022
    Imani ·
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    View Quoted Comment
    Oh wow. That’s unfortunate because it doesn’t seem like anything can be done. It sucks though, bc you’d think they would do something for you. So sorry you had to experience that.
    • Reply
  • Shannon
    Expert July 2022
    Shannon Online ·
    • Flag
    That’s horrible. What did you end up doing for a dress?


    I haven’t had any trouble yet and am getting married in 10 days. I’ve seen many brides on here not receiving their photos for months after they are due and wonder what the end results were.
    • Reply
  • Krystal
    Dedicated October 2021
    Krystal ·
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    I just wore it because it couldn’t be fixed in such a short amount of time. It sucked because they also didn’t measure properly and had it too high so I was still tripping all over the place. But if it was any shorter since they did the alterations wrong they would have cut off the entire bottom of my dress. I was told they would pull it up at the waist so I wouldn’t lose the design, they even pinned it for me to see but I mean it’s pretty clear that I could have just cut them with scissors by myself with the way they did it 🙄. Just happy the designer was helpful!
    My professional photos turned out fine because my photographer would wrap my train around to hide the front, but there were some really awkward looking shots to me that he couldn’t control. Also for some individual pics with my bridesmaids he just cur out the bottom completely
    Did you get anything you were unhappy with refunded? 1Did you get anything you were unhappy with refunded? 2
    Did you get anything you were unhappy with refunded? 3
    Did you get anything you were unhappy with refunded? 4
    Did you get anything you were unhappy with refunded? 5


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  • Shannon
    Expert July 2022
    Shannon Online ·
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    I remember seeing your original post with the jagged cuts now that I see these pics.
    Good for you for going on with the show, so to speak.
    Your photographer is a genius. It is a beautiful dress and you rocked it anyway. 💜
    • Reply
  • Krystal
    Dedicated October 2021
    Krystal ·
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    Thank you! Yes he was great at hiding the hem in a photo like this one
    Did you get anything you were unhappy with refunded? 6
    But ugh it’s the clear jagged cuts in these photos that bug me to death! I’m sure I just notice it a lot more since I’m looking at myself, but nothing can be changed now🤷🏻‍♀️. Just happy I was able to do a little something about it with the designer and store!Did you get anything you were unhappy with refunded? 7

    • Reply
  • Bird
    Expert June 2021
    Bird ·
    • Flag
    I’m so sorry to hear you had to go through that. If it makes you feel any better I would never have noticed anything with the front hem if you hadn’t pointed it out. You were a gorgeous bride. Congratulations 🥰


    Maybe you can ask for a refund on alterations instead of the dress? Or dispute the alteration charges with your bank?
    • Reply
  • M
    Legend June 2019
    Melle ·
    • Flag

    There were some items i got refunded or partially refunded but it wasn't a huge deal - like boutonnieres, etc. i ordered like 6 corsages and 8 boutonnieres for instance and they gave me the wrong amount of each so stuff like that.

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