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Chelsea
Just Said Yes October 2020

Decor/lighting vendor mia 2 weeks out!

Chelsea, on September 15, 2020 at 3:42 PM Posted in Style and Décor 0 5
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We had hired a lighting vendor to put up string lighting behind the head table, and do some draping throughout the space. They were super accommodating about postponing our original June date to October (coming up quick!) but did ask that we stick to the original payment plan (AKA final payment due by original wedding date). Since most of our other vendors asked for this as well, we obliged - assuming it would help company cashflow during a rough time. We have checked in a few times since June, most recently in August to confirm our day of timeline, location of lighting, and other details. All seemed well. Today (just over 2 weeks before the wedding) I email to check in, and my email bounces back..."Email does not exist". I email the owner of the company...bounces back, email does not exist.

At this point I don't really care if anyone comes and does additional lighting (our venue has installed a decent amount since we first toured it, and I'm happy with what they have) - BUT we've paid in full and I would like my money back if the company has gone out of business and won't be performing the services we've contracted them for. Advice??? How do I get in touch and how do I get my money back?? UGH.

5 Comments

Latest activity by Cheryl, on September 16, 2020 at 1:53 PM
  • A
    Super September 2020
    Alli ·
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    That’s terrible. No phone numbers, I assume?
    Are they on any social media platforms?
    Did you pay with credit card?
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  • Chelsea
    Just Said Yes October 2020
    Chelsea ·
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    I had dental work done today so I couldn’t call but it’s on my list for tomorrow! Our venue manager found cell phone numbers on file and texted for us too. They are not active on social media, but do have profiles. We paid with credit card
    • Reply
  • Cheryl
    Dedicated June 2021
    Cheryl ·
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    If you paid with a credit card, call your credit card company and ask them about your options if your vendor doesn't respond. Also, check the laws in your state, but if they don't show and you've paid them, your only option may be to sue them.

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  • Chelsea
    Just Said Yes October 2020
    Chelsea ·
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    Thank you!
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  • Cheryl
    Dedicated June 2021
    Cheryl ·
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    You're welcome and good luck!

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