We had hired a lighting vendor to put up string lighting behind the head table, and do some draping throughout the space. They were super accommodating about postponing our original June date to October (coming up quick!) but did ask that we stick to the original payment plan (AKA final payment due by original wedding date). Since most of our other vendors asked for this as well, we obliged - assuming it would help company cashflow during a rough time. We have checked in a few times since June, most recently in August to confirm our day of timeline, location of lighting, and other details. All seemed well. Today (just over 2 weeks before the wedding) I email to check in, and my email bounces back..."Email does not exist". I email the owner of the company...bounces back, email does not exist.
At this point I don't really care if anyone comes and does additional lighting (our venue has installed a decent amount since we first toured it, and I'm happy with what they have) - BUT we've paid in full and I would like my money back if the company has gone out of business and won't be performing the services we've contracted them for. Advice??? How do I get in touch and how do I get my money back?? UGH.