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Sutina
Savvy July 2020

Davids bridal not returning calls. Help!

Sutina, on April 16, 2020 at 10:33 AM Posted in Wedding Attire 0 2

Anyone been able to get in contact with David's Bridal?

I know they are closed with everything going on, but my dress was in the store for alterations prior to the closing and is due to be picked up tomorrow which i know won't happen.

The ceo sent an email several weeks ago saying how much they cared about their brides and that they would be calling brides with alterations in the store for options on sending the dress to the house.

I've been trying to contact them via text and phone for the past several weeks for an update on whether it's even being worked on and if I can just have it sent back to me. No responses, I keep getting pushed from one place to another without any real answers.

Anyone else able to get through?

2 Comments

Latest activity by Amy, on April 16, 2020 at 3:40 PM
  • Sexypoodle
    Master October 2021
    Sexypoodle ·
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    I don’t have a David’s Bridal dress, but since the country is on hold and nonessential stores are closed, you probably won’t get through to someone (understandably so).
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  • Amy
    WeddingWire Administrator August 2013
    Amy ·
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    Hi Sutina,

    That's a frustrating situation! I'm sorry you're not getting any type of response.

    Unfortunately, I agree with PP. If you've already called and texted the store and you haven't received a response, you may have to wait it out. Thank goodness you have some time until July!

    I'm hoping for a speedy resolution for you! Smiley heart

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