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Michelle
Super October 2020

Custom order Etsy problem, help!

Michelle, on December 22, 2019 at 3:52 PM

Posted in Wedding Attire 21

So I've been working with someone on Etsy in Thailand to make my cultural dress. They made an entire mock up and everything from the materials I picked out from images shown. They completed the dress and showed it to me and I jumped the gun out of excitement to tell them I loved it and they said...

So I've been working with someone on Etsy in Thailand to make my cultural dress. They made an entire mock up and everything from the materials I picked out from images shown. They completed the dress and showed it to me and I jumped the gun out of excitement to tell them I loved it and they said they will ship tomorrow morning.
As I looked at it closely, I realized the color wasn't exactly the one as I picked out and wondered why it looked different. Turns out the skirt was very similar but different pattern, different color slightly, etc. So now I'm sad that they didn't make it with the pattern I chose.

The color has more of a green tint and some black, it's more angular pattern than a floral pattern. I have no idea why they just picked a similar skirt and didn't tell me. At first glance it looked the same but I felt something was odd and I did a comparison. I messaged them asking about and I'm really hoping they see my message before sending it.

Do I have a case if the seller decides to not respect my request? They say in the listing the style is exactly as shown but the clothing they made isn't the same style... see photo below.

Left is my pick and mock up, and the second is the final.

cfb_2x_1339873.jpg



21 Comments

  • Michelle
    Super October 2020
    Michelle ·
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    Thank you. I hope so. My back up plan is to somehow find another skirt if it doesn’t look right on me.
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