Hi ladies,
My fiance inherited his grandmas OEC diamond so we decided to create a setting. I spoke with a sales lady at a very popular engagement ring store of exactly what I wanted and she raved about one of their guys that he is amazing at what he does. I asked if they can custom make the Tiffany style 6 prong solitaire and they said yes. I asked for claw prongs as thin as possible without compromising its durability. I provided 2 photos of what I wanted. When I approved the wax it was bulky but the lady said once its in Platinum it will be tweaked the way I asked.
When the ring was finished I noticed right away its flaws. It looked like they attempted to make it with no success, it was a terrible imitation. I contacted the lady to express my concern and that I didnt love the setting they made. She apologized and said for me to visit the shop so she can help make it right. Is this service on them or would they charge me again? We paid $475 for the labor the first time.
