While I plan on posting an official BAM in a few weeks, I am starting to work on vendor reviews in the meantime.
However, I'm conflicted about what to do regarding a review for my hair stylist vendor. (I had a separate MUA and she was beyond phenomenal.)
Backstory: I tried booking a hair stylist roughly a year out from my wedding and was having the hardest time getting anyone to respond to me. When I found the person I ended up hiring, she was super responsive and accommodating, and had great reviews.
Fast-forward to my trial: wonderful! The only thing I noticed was that the owner told me I was going to be working with stylist A for the trial/wedding, but when I arrived I was actually working with stylist B (who also did my wedding). I was very happy with the results and loved stylist B--super friendly, so I didn't think it was a big deal.
Fast-forward again to the morning of my wedding: I get a call from the owner at 8:30 saying she gave the wrong wedding timeline to my stylist and she was going to be late. She did take ownership and apologize. The stylist was supposed to arrive around 8/8:15 to get started at 8:30. She didn't get there until 10:30. It wasn't her fault, but she was very apologetic as well.
While she technically got everyone done by the 1:30 first look photos, and everyone's hair looked great, the timeline was rushed and I barely got any getting-ready photos with my girls. Her being late caused so much additional stress, resulted in a very hectic locker room, and made it impossible to get some of the shots I wanted.
I also purchased a hair comb from the owner, which the stylist brought - but initially forgot and had to go back to get because the owner reminded her. Now, I'm not sure at what time the owner reminded her, but in a panic I called the owner myself around 9 to make sure the stylist had the clip. So it's entirely possible the stylist wouldn't have had the clip if I didn't call back, but I can't confirm that either way.
For payment, the balance was due in full a week before the wedding and included an automatic gratuity.
I really don't know if I'm in a position to ask for any sort of monetary refund because she DID get everyone done by 1:30 and they all looked great.
I also get that mistakes happen, but I can't bring myself to leave a 5-star review after my experience.
I guess I'm just not sure if I should attempt to reach out to her, post an ok review, or skip posting one altogether?
