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Kelsey
VIP September 2020

Clueless wedding coordinator

Kelsey, on February 26, 2020 at 12:14 PM Posted in Planning 0 11

We have a wedding coordinator provided to us through our venue. Every since we began she has been flaky and unresponsive. Since we hit the year mark she has gotten better about responding to my questions and emails. We had a meeting with her on Thursday, because I had some questions and concerns about alcohol. When I asked for a list of what we could get in all they gave me was the premiums for wine and a few things for beer. Where we live typically 2 options for beer and wine are provided by the hosts. I tried the premium wine on my own and hated it. So that was the main reason for the meeting. We went to meet with her first thing out of her mouth was "Oh so this the first time you guys are seeing the venue you must be excited." Umm no, we saw the venue over a year ago when we booked and you also let us see it when my FIL's were in town. Like that seems to be something you should kind of know. Then she was like oh I have the centerpiece vases we have available here because your mom asked me to set them up. First my mom wasn't even with me and second my mom normally tells me this kind of thing. Finally we get to what I wanted to talk about and my concerns, She is like well what about the house wines, I state I never got that list for what you offer. She then proceeds to tell us that she knows nothing about wines but the woman working the front desk does and typically works for the conference center. Ok so we go to talk to her and sit in the hotels tiny bar area. This poor woman is on crutches and can barely have a conversation because she is out of breathe from the walking around on crutches. The coordinator is like this will be great so I can learn something about wines. Like given your job I feel like she should at least know drys from sweets; and whites from reds. Nope nothing.

Mind you my FFIL and his girlfriend were with us, this is the first time meeting this person. My FFIL was shocked by how clueless and disorganized she was. I'm really hoping this wedding goes well, as of right now I don't have a ton of faith in my coordinator. I totally understand that she has a lot of brides and weddings, but you would think you would at least make a note about why the meeting was taking place or look over the email about why I scheduled the meeting.

11 Comments

Latest activity by Kelsey, on February 26, 2020 at 2:24 PM
  • R
    Expert May 2021
    Rachael ·
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    Sounds like she just doesn't keep good notes of each meeting with brides/grooms. as far as the alcohol goes, we didnt taste ours, we got a list of what's included and that was it. I dont even know what brand wine it is, it just says moscato, cab, merlot, etc.

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  • Kelsey
    VIP September 2020
    Kelsey ·
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    I'm picky I guess. But to admit in front of clients that you know nothing about wine seems somewhat unprofessional to me.

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  • N
    VIP September 2020
    Neeva ·
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    This is the advice I got from one of my bridesmaids who used to do wedding planning-

    Coordinators at the venue are there to protect the venue, not to provide for you. They have a super high turnover rate and have to juggle multiple weddings/events at once. By the time you have your wedding, the coordinator could change one or more times.

    Make the best of it and hire your own coordinator to advocate and organize your day for YOU. I just got a day of coordinator and kept chugging along with working with the venue coordinator. As my day approaches the venue coordinator does seem to be more organized and more informative on my big day so hopefully this will be the case for you too.

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  • Kelsey
    VIP September 2020
    Kelsey ·
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    I wish she would leave. Honestly would rather work with her assistant at this rate he seems to be more put together. If i was the owner of this venue she would be out the door fast. This was also a reason we booked them because they did include a coordinator who said she would handle the details the day of.

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  • N
    VIP September 2020
    Neeva ·
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    Yeah I wouldn't be surprised if she is out the door before your wedding. You could also cc her assistant on all communications and see how that works for you!

    Good luck!!

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  • Chantal
    Expert May 2021
    Chantal ·
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    Oh boy. I really hope she starts taking more notes or paying more attention, because some brides won't take that kind of leisurely attitude from a wedding coordinator and will flat call them out on it right then and there.

    I've also heard the same thing that Neeva was saying--that you just might have a different coordinator for the day of, either way. I'll be hoping for that, in your case. I really sympathize!

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  • Kelsey
    VIP September 2020
    Kelsey ·
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    Yeah. I know I need to contact her next week because we need to pay the catering deposit and I asked her to do while we were there but she never did.

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  • K
    Devoted February 2022
    Kristie ·
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    Is there any way you can just cut the coordinator out and work with the assistant instead?
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  • Kelsey
    VIP September 2020
    Kelsey ·
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    I don't think so because I think he like reports to her about what he's doing.

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  • K
    Devoted February 2022
    Kristie ·
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    Well, then I would suggest hiring your own coordinator to ensure that she is on your side and not there to protect the venue.
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  • Kelsey
    VIP September 2020
    Kelsey ·
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    Wish I would have budgeted for that but because the venue "includes" everything we didn't. My aunt is said she would step in if needed, but would rather not have that since I want everyone to have a good time.

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