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Dedicated April 2021

Beyond Frustrated with photographer

Ash, on October 7, 2020 at 2:20 PM Posted in Etiquette and Advice 0 12
Hi all,



So we hired our photographer/ videographer and in our package they offered a "free" engagement session so we took this opportunity to double check if we liked their work. I was expecting we did because of their online gallery. We received them and half of the shots had a purple outline around us, which to me was a simple edit problem that they could fix. But when I asked them why did I see purple outlines, they put it on me and basically said that if we didn't like their artistic style, we need to find someone else because they don't see they issue. I'll post a picture for reference and the email they sent and the email I sent back! I know I just need to find someone better but it's so frustrating! Beyond Frustrated with photographer 1
Beyond Frustrated with photographer 2
Beyond Frustrated with photographer 3
Beyond Frustrated with photographer 4

12 Comments

Latest activity by Casey, on October 18, 2020 at 5:55 PM
  • Olusola
    Dedicated November 2020
    Olusola ·
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    "we found a significant challenge in discovering that our quality control process was not completed..."

    Sooo explain the purple?!? Are they claiming that the iridescent purple highlights was a part of their creative process???

    There's clearly a purple line and them blatantly denying it is bad business. Thank God you can now move on to other professionals before it was too late.

    • Reply
  • Gabbysitaxo
    Dedicated October 2021
    Gabbysitaxo ·
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    I am surprised that they did not even offer to edit it out! You have every right to be upset at this!! Will you continue with them for the wedding?

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  • M
    Legend June 2019
    Melle ·
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    Dude that purple does not look natural at all
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  • Chrysta
    Master November 2022
    Chrysta ·
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    Girl, there is 100% a purple outline in this photo. This is known as chromatic aberration (or “color fringing”). It happens when the light source (in your case, the sun) is behind the subject being photographed, and the camera’s aperture is wide open. If the photographer had closed the aperture more this likely would not have occurred. I know it can be corrected with in-camera editing, but I am not sure the process of correcting it in terms of editing software. Lightroom may have a tool that could help.
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  • A
    Dedicated April 2021
    Ash ·
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    Oh no! We cannot risk it for the wedding day!
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  • Belle
    VIP August 1997
    Belle ·
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    YIKES! That is not professional from them at all! As a photographer I would refund you and offer a new session, plus extras. As a customer I would find another photographer.
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  • Cyndy
    Master May 2019
    Cyndy ·
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    Wow anyone can see that purple. I’m glad you saw it now rather than during wedding photos.
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  • Mrs.a
    Master October 2021
    Mrs.a ·
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    That is a complete editing issue on their part! Too much magenta/purple!
    • Reply
  • Molly
    Expert August 2021
    Molly ·
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    I mean you look great! But yikes it's distracting! Find a new photographer ASAP!

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  • Mrs. Spring
    Master April 2021
    Mrs. Spring ·
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    Woah that was poor customer service. I'm glad you decided to find a different photographer for your wedding.
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  • S
    Savvy April 2020
    stephanie ·
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    A tip - always ask for full galleries from photographers before you book! You get a true look at their work. Good luck on your search. We had to fire our first photographer and ended up with the most amazing person ever.
    • Reply
  • C
    Super December 2021
    Casey ·
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    Post a review with that second picture and their reply!! That's... Wow.
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