Babaroni Bridesmaid dresses

They look great, Maddie! Thanks for sharing

That's beautiful. My friend, Shauna, just ordered a dress from alfabridal and I hope that she will be happy with the dress like you.

She bought 2 this one: https://alfabridal.com/products/cold-shoulder-ruffles-a-line-sequin-long-bridesmaid-dresses

2 this one: https://alfabridal.com/products/spaghetti-straps-v-neck-backless-sequin-bridesmaid-dresses?variant=32487469645902

and one this: https://alfabridal.com/products/sequin-top-chiffon-jewel-sleeveless-bridesmaid-dresses?variant=32490507042894

Dresses are really pretty but I never heard about alfabridal.

Maddie, I'm glad to hear you had a good experience with Babaroni, but I highly recommend avoiding this company if at all possible.

---

Tl;dr: PLEASE AVOID AT ALL COSTS. If you must due to bride's request or some other situation, do NOT order custom sizing, as you may need to alter it, possibly quite a lot.

I never write reviews, but my experience with Babaroni is truly the worst customer service experience I have ever had. Please trust the reviews with low ratings; I'm honestly not sure if the reviews with high ratings are real, especially the ones that state that communication with them is excellent. Their email replies have been unpleasant to receive, please see examples below, and their English is poor.

I ordered a custom sized dress, and it was 2.5" too long with extremely large breast area, even though I shared that I was 5'1" with a 32" bust. They offered to pay for the alteration ("If you feel that the dress is not suitable, you could take it to the local area to modify it, and we will compensate you according to your modification cost."), which is the customer service I would expect for a custom sized dress that was made so unusually large. However, after I sent them a receipt for $138 of alterations, they said they would only pay $35. Since they refused to pay for the full alteration, which was upsetting because the cost to alter was surprisingly high due to the amount of alteration needed, I asked for a full refund per their Return Policy (""In order to provide a better shopping experience and customer service, we will issue a full refund including shipping fee right away for any damaged, defective or mishandled products. If you find any quality problems with our product when you receive your package, please contact our customer service team. We will arrange a free replacement, return or refund as soon as possible."), but they refused. They are offering a maximum of $50 refund, which makes my $118 dress cost $206 after the alterations/refund. The dress is not worth $206.

Please also see quotes from their email communications to me:

"We checked your custom-sized dress.
First, your height is 61 inches. Normally, the height of your collarbone to the floor is 51 inches, plus 4 inches of shoes. Totolly, the skirt length is about 55 inches. Under normal circumstances, due to measurement or manual problems, errors within 3cm can be passed." Of note, I submitted the length of my collarbone to floor as 50 inches, not 51 inches. Also, 3 cm is 1.18 inches, which is the difference between dragging on the floor and being 0.5" off the floor.

"Second, The waistline is based on your height, so it will not be low." But the waistline was low, as I informed them. I found it rude of them to refute a true statement.

"We received your photos and sent them to professionals for viewing. They said that maybe the bust of your dress is a little bigger for you, so the side without straps feels inappropriate. Regarding the waistline you mentioned, I also asked for it for you. They replied that the shoulder straps are a bit long for you. You could take the dress to the tailor and shorten the straps. We will give you some compensation according to the revised cost and look forward to your reply" Yes, the bust is too large and the shoulder straps are too long, as the dress was made way too large for my measurements.

"According to our revised policy, your dress is 99 dollars on our website, and the maximum compensation we can provide is 35 dollars." Of note, I ordered the Babaroni Maggie, which costs $109. They are being cheap, as their website offers more than $35 compensation for altering dresses >$99. They then continued, "And we inquired that you paid US$118.99 for this order, and you used the free postage discount. Although you don't need to pay the postage, we still need to pay the postage of $19.99 to the courier company, and the custom size fee of 9.99 to the workers. We also need to go out for workers’ wages and cloth money."

"Is your skirt damaged? According to the photos you sent before, it seems that there is no. Your dress is not a standard size either. Obviously we could give you a full refund. And you paid US$118.99, why should we ask us to refund you US$138." My dress is not damaged, no, but it was not the size I ordered. And of note, I explained my request for $138 to cover the cost of alteration.

"We defintely make the dress by the size you provide, and about height and length we have explained with you before." Please keep in mind this was written after their "professionals" acknowledged that the shoulder strap was too long, the bust too large, and the dress too long.

"And we sent the invoice to our financial staff, when they checked, they found that the color of your order was rust, but the color of the skirt on the invoice was orange" I clarified this with them. It sounds like they were insinuating deceit on my end that my alteration receipt listed orange instead of my order color rust. Rust is a shade of orange...