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Nay
Master August 2014

Any bad experiences with vendor(s)?

Nay, on April 2, 2014 at 3:04 PM Posted in Etiquette and Advice 0 9

I had only one really bad and unprofessional experience with a vendor. A friend of mine at work referred me to a vendor that had a photo, DJ and video package, that her sister, who owns a ballroom in NYC referred. She didn’t know him personally, only from brochures he left at the ballroom, so I figured, couldn't hurt to reach out to them. Wrong! I called when I first started planning in the summer of 2012 and spoke to someone who seemed nice at first. Our first conversation was fine, but when we scheduled a conference call with him and the photographer it went downhill.

The photographer sounded like we woke him up and he kept giving dry answers to my questions like “Yeah” “Uh huh”. Then they started to make jokes about me planning so far in advance as if I wasn’t on the line. Saying things like “Well you know we don’t have much time, so we need to get everything rolling now”, “It’s definitely crunch time. Ha Ha Ha” After that conversation, this vendor went into my “NO” file.

9 Comments

Latest activity by michelle, on April 2, 2014 at 4:24 PM
  • Out the Window
    Master May 2014
    Out the Window ·
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    I had one that was just way too aggressive. He would call, leave me a voicemail, email me, and then text me saying that he called, left me a voicemail and email. I appreciate a quick turnaround, but when I feel I have to get a restraining order then I'm moving on.

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  • Emma
    Master October 2024
    Emma ·
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    Oh you don't want to know .... the wedding coordinator at my venue (we're stuck with her)... well she doesn't listen! She just talks so much and talks over you instead of listening. She also said they offered an arch for the ceremony but then kept going back on it and finally said that it's broken and too old to use. If it was super old and broken, why did she even bring it up???!! I don't think they ever had an arch. Yeah, not much I can do, but if she gets in my way on the wedding day, I will just slap her lol! Smiley laugh

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  • mscountry
    Master July 2014
    mscountry ·
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    I had a florist that I was going to use but she never gave me a quote. Foe almost two week she said I am still designing your wedding and did not answer any emails for a week. When I did get a hold of her she still did not have a quote so I told her I would no longer need her services. I can just imagine what the quote was going to be when she got done.

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  • Shannon S.
    Master March 2011
    Shannon S. ·
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    Our RD venue was a disaster.

    They had two seatings for private parties - 6:00 and 8:30. We showed up for the late seating to find out that the 6:00 group had shown up nearly an hour late, was still given their table, and were refusing to leave. They actually sat at their table, bill paid and plates empty, for an extra 30 minutes. They could see us waiting, and hung around just to be spiteful.

    We wound up having to stand around and wait, and being seated over an hour late when they finally got the group to budge. It was miserable and so awkward! Plus, we had a lot of elderly people who were getting very tired and hungry, and everyone was drinking wine while waiting and we were quite sloshed by the time food came around.

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  • D
    VIP October 2014
    DanieGee ·
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    I am not booked with this vendor, and it really wasn't a bad experience, just creepy. She emailed me asking if I needed wedding coordinator services. I opened the email, but deleted it. Not five minutes later, my phone rings - it was her, stating she saw I read her email and was wondering if I had any questions for her!!

    I know there are email read receipts and things like that but seriously, I felt a little stalked!

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  • Nay
    Master August 2014
    Nay ·
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    Yikes. These make my conference call look like a walk in the park lol

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  • J
    Master January 2014
    Jules ·
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    I had two - both with venues actually.

    The first one was, unfortunately, at the venue I had been dreaming about getting married at since I was five. The event manager there was a flat out bitch and I knew I couldn't work with her for an entire year. While in the end I loved the venue I went with, it still broke my heart a little to give up my dream.

    The second was an over zealous vendor. I went to a local bridal show and had my info sold to what seemed like every venue of a 50 mile radius with me. This guy emailed me to set up a time to call me. I replied back to his email stating that I worked in a hospital so I couldn't talk on the phone during the day, but would actually be interested in learning more if he could send me some info via email. He replied back asking to set up a time to call. Since he clearly couldn't listen to what I requested, I decided to write the venue off. Then he started calling me EVERY hour on the hour (I googled the number). I obviously didn't answer because I was in an operating room, but the missed calls when on for 2 weeks when he finally caught me at a time when I wasn't in the OR. I told him I wasn't interested and had already booked another venue (which was true) and his was response " OH YOU HAVE GOT TO BE KIDDING ME!" No sir you have got to be kidding me.

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  • Z
    Master May 2012
    Zoe ·
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    I didn't have any terrible experiences, but a lot never called me back. I was just as glad they had self-selected off my list. After all, if they won't call *before* they have your money. What are the chances they'll call *after* they have it?

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  • michelle
    Dedicated May 2014
    michelle ·
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    I contacted a flower vendor through some kind of local wedding vendor website. Set up the first meeting with her, she drove 25 miles to come to our venue and we were late getting there, as we pulled into the parking lot she was leaving. Set up another meeting with her a couple of weeks later up where she is located, this time we drove the extra 25 miles to meet her. We showed up a little early, went into the store to meet with her, went to the food bar and got smoothies, saw 2 ladies sitting at a table kinda look at us, we looked at them. A few minutes later they left....I said to FH I hope that wasn't them. An hour later of waiting, I called her up and she claimed that she had been there and that we weren't. I told her that we were there and I had the receipt to prove we were there the same time they were. She got nasty with me on the phone and I hung up on her. When we got home, I sent her an email explaining the situation to her. Never heard another word from her. They probably looked at us and decided that we didn't look like we had any money to pay them for their flowers. Luckily, one of my co-workers lives close by and is now helping us with the wedding planning and flowers.

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