Photography was great, however...
I want to begin by saying that our photography experience was great. Our engagement session photos were beautiful, we received more photos than promised, and the turnaround time for our wedding gallery was incredibly fast. The photos themselves are beautiful, and I am truly grateful for that portion of our experience.
Unfortunately, the videography was an entirely different story.
We booked the “Premium” videography package, which included 8 hours of coverage, a 3–5 minute highlight video, full ceremony video, full speeches, first dances, and a teaser video. We also added two additional hours of coverage. I inquired about the “documentary” add-on and was told it would be “a long form video, showing everything from beginning to end…something you sit down and watch with your family, more raw and uncut.” Based on that description, I reasonably believed this meant comprehensive coverage of the day. I accept partial responsibility for not clarifying further, but the description provided strongly implied full-day documentation.
On the wedding day itself, there were several professionalism concerns. The videographer, Jacob, arrived at my fiancé’s house and referred to his second shooter simply as his “girlfriend,” without professionally introducing her as part of the team. He was dressed in sweatpants, which did not reflect the level of professionalism one would expect at a formal wedding. Also, throughout the entire day he never once used a stable camera/tripod – everything was filmed on his handheld camera which made for some amateur looking footage.
Jacob and the 2nd shooter were delayed by a car accident and arrived approximately 20 minutes late to the ceremony. It was no big deal; we chose to wait to begin so everything could be captured on film. Jo asked whether I wanted to proceed without him because “he probably won’t even use this part of the footage” really? He wasn’t going to include footage of me walking down the aisle? The most important part? To me that sounded concerning, but it was chaotic in the moment so I didn’t question her, but I just said no I’ll wait because I wanted everything on film.
About six weeks after the wedding, we received the initial video deliverables: a four-minute highlight video, full speeches, and first dances. The highlight video was well edited and nicely done. However, the speeches footage included segments where the camera was placed on the floor between speakers and those portions were not even bothered to be edited out. To me it felt sloppy and careless. Also, the promised documentary video was missing. When I asked about it, Jacob stated he had “forgotten” about it and would send it over. This immediately raised major red flags for me but I decided to remain patient.
Three weeks later, I received what was labeled as the documentary. It was essentially the same format as the highlight video, only a few minutes longer. Not long-form, not raw, not uncut, and not comprehensive as previously described. I expressed my concerns, particularly regarding the full ceremony coverage that was explicitly included in our package. Jo stepped in and asked me to specify what I believed was missing, stating that everything recorded had already been delivered. That was extremely alarming. I provided a screenshot of the package details showing “full ceremony” included.
At that point, it was suggested that because Jacob had arrived late, he may not have had time to set up a secondary camera to capture the ceremony in full. However, we delayed the ceremony specifically to accommodate his arrival. Had we known additional setup time was needed to properly capture the ceremony, we would have waited.
After months of follow-up, I received a new 18-minute video documentary that was clearly rushed and slopped together. Still no full ceremony. Eventually, I was sent what was labeled as “full ceremony footage,” but it was only about 20 minutes of our approximately 45-minute ceremony. Significant portions were missing, including most of the sermon. The footage contained noticeable shakiness, random shots of ceilings and floors, obstructed views, and abrupt cuts. From the final product, it is evident that there was never an intention to capture the entire ceremony continuously. The footage appears to have been filmed only for highlight clips rather than comprehensive documentation, despite the package explicitly stating full ceremony coverage.
Jo did issue a $500 refund. While I appreciate the gesture, it did not adequately reflect the scope of what was missing - particularly given that we had also tipped the team. However, I agreed that $500 would be fair if I received all remaining raw footage. Although I received the refund, I never received all of the raw files. I requested, at minimum, full reception entrances. I was told some footage might not be usable due to obstructions. However, repositioning is part of a videographer’s role, and I would have preferred the opportunity to review any usable content myself.
I also want to address something that was repeatedly said to me during this process. Jo frequently emphasized that I had received “so much more extra footage than what I paid for.” However, that statement ignores the core issue: what was described to me as a long-form, raw, uncut documentary was misleading from the start, and the full ceremony footage that was explicitly included in my package was never properly captured. Any “extra” footage was sent only after months of back and forth. It felt less like generosity and more like damage control. Receiving more minutes of disorganized footage does not compensate for missing irreplaceable moments.
What is most disappointing is that a question that could have been answered in minutes, “Do you have full ceremony footage?”, took months to resolve. The lack of clarity and transparency prolonged the situation unnecessarily and added significant stress long after the wedding.
Had I known what the final product would look like, I would have invested more money elsewhere to avoid this experience.
It took me a long time to write this review because reliving the stress was difficult. Unfortunately, the videography experience left a lasting negative impression tied to what should have been one of the most meaningful days of our lives.
If you are looking for a beautifully edited highlight montage, they may meet your expectations. However, if you are seeking professional, comprehensive wedding videography, I strongly recommend looking elsewhere, particularly someone who owns a tripod.
