I have bought several items from Utay and also had repairs on other items completed by Utay. I have been very happy with both

My then-fiance and I had some trouble finding wedding rings. We wanted simple bands, but it seemed impossible to find one in the widths we wanted. We popped into Utay while on other errands, and they were able to order exactly what we needed! It's a small, very professional store with prices that were more or less within the range of what we'd been looking at with mall jewelers... a little higher, but not enough to effect our budget, and well worth it for the options, service, and quality!

My experience with Utay Jewelry has been nothing short of a nightmare. When my fiancé proposed, I noticed the prongs on my ring were all a bit rough, but I was ecstatic to be engaged and figured they could just be buffed smooth. We now live in Chicago, so I went to a local jeweler here to get it resized a week after getting it and asked if they could buff the rough edges. They told me the prongs were worn down and needed to be replaced. I had only had my ring for a week, so I assumed they were trying to rip me off and I walked out of there. A few months later, I was visiting my parents in Michigan and went to my family's trusted jeweler and she also told me the prongs needed to be replaced and that it looked like the diamond was forced into an old mount. This time, I was able to use her magnifying glass to get a good look at the prongs and couldn't believe my eyes. All four of them were cracked and barely hanging on. Rather than having her fix it, I thought for sure it must be defective and Utay Jewelry would be happy to fix their mistake. After getting in touch with Eddie and sending photos, he told me it was normal wear and tear. I explained there was no way this is normal. I don't wear it in the shower, to bed, or to the gym and I have a desk job. If this is normal wear and tear, every woman would be replacing her engagement ring every six months. Not to mention, I noticed the prongs were defective the day I got it. Eddie also told my fiancé that he couldn't possibly remember anything about a ring he worked on years ago, which further proves he himself believes it was old. After a lot of back and forth, Eddie was very defensive and blamed me for his poor craftsmanship, so I took it elsewhere to get repaired. The new jeweler I took my ring to in Dallas said too much gold was taken out of the mount to fit the diamond, so it was really weak. I think the photos speak for themselves.