Please note - I didn't actually end up using them for my wedding day as we ended up scaling back significantly due to Covid. That being said, I had multiple interactions with them by phone and email. Every single email and call was responded to promptly and professionally. They usually answered within hours, longest was 24 hours. I had to cancel and they refunded my money. It did take quite a while to receive it but they always answered my emails or calls quickly with an update. Based off of their professionalism and flexibility, I would definitely recommend!

Very reliable and responsive. The bus arrived on time and departed on time. Very, very reliable.

We rented a bus to shuttle the groomsmen and bridesmaids back and forth between the wedding ceremony and reception venue in Winter Park, FL. The bus was very clean, actually brand new, and on time. The driver was polite, friendly and very accommodating. We had him shuttle back and forth numerous times and also sit in parking lots waiting for different groups on occasion. He looked out for the bride and groom and all passengers. He played celebratory music in the bus, which made it a lot of fun! Thank you for taking such good care of us!

Good service

Booked them for transportation of guest 4 days before the event. The original transport fell through. Very quick to respond. Great service...the guest were happy. Very prompt...they made a 1.5hr trip pleasant for the guests. Highly recomended. Since it was last minute I cant really judge the price accuratly. They were a bit more expensive than my original vendor but that would be expected due to the timeline.

Both of the shuttles for our Golden, CO wedding showed up on time! We were really worried about the guest shuttle because we had originally contracted that service with another vendor, and when we heard that that other company was leaving guests stranded, we immediately switched the shuttle service over to US Coachways. Michele was incredibly helpful and responsive. Our driver for the Bridal Party Shuttle on the day of the wedding was AMAZING! He was so nice and pulled off a difficult turn on a small road. Would highly recommend!

I have read the negative reviews from other users, and had a very positive experience with this company. Perhaps it depends on the part of the country? I am located in Fairfield County, CT. I booked a mini-coach bus (24 person) to pick up my husband and the groomsmen at his house, drop them at the church, pick up me (the bride) and bridesmaids at my house, stop for pictures on the way to church, wait at church during the ceremony, stop for pictures after the ceremony, and take the whole bridal party to the reception. We also chartered a 60 person coach bus to make two trips from the hotel with our guests to the reception/cocktail hour, and make two trips from the reception back to the hotel. We booked about a year before the wedding, and the consultant was wonderful and took time to go through all of the options and help us save money. I was able to login to a website and view all of our charter quotes, and manually added all of our itinerary addresses and stops for each vehicle. They took a deposit, and did explain that it only included a 5% gratuity for the driver. We chose to bring tip envelopes for them to bring it up to the normal 18%. The staff answered every question I had in a timely manner through the phone or e-mail, and I could always login to the site to request changes. They sent text messages when my itinerary was confirmed by the company as well as dispatch information for the day of the event. The drivers arrived on time and had GPS systems with all of our itinerary stops and addresses. They were pleasant, professional, and courteous. On the way home, the coach bus did have some trouble with windows fogging and the defrost not working quickly enough, but the driver did a great job navigating the dark and windy roads and getting us to our destination safely. Professional company from my experience that did everything we asked, as expected. My guests were happy they didn't have to drive, and we got to each stop on time with no issues.

I found their website online and was a little nervous that the company was nation wide, but book a party bus with them anyways. I kept emailing this guy to send me pictures of the limo, just to make sure I didn't just reserves a dirty, old school limo bus, he assured me that all their vehicles were nice, new, and clean. Thankfully when it came the limo bus was awesome, it fit our entire wedding party, and immediate families (32 people), it was one of the most fun parts of our wedding and it was so easy to book online. We also booked a town car to take us to our hotel at the end of the night through them and the same guy who drove our limo bus came back later with a town car for just us, he was very nice and very professional.

had my wedding in june and let me say that the experience i had booking my wedding limo and also shuttle service from US Coachways was beyond dream-like! soooo helpful. trust me, i wasn't in the right frame of mind when i spoke to this girl, Sally. but she was calm and helpful, understanding and accomodating towards my demands (bad mood and all). i think she meditated while talking to me. i have profound respect for this girl now. :)

I booked US Coachways for our wedding in Stokesdale, NC. I believe they use other bus companies in the area and work as an overhead. I initially had some issues trying to get into contact with them to make some changes after booking, but everything worked out and they were on time to take our guests in a chartered bus to our venue, and back. The cost was not bad, but the bus was a little older than I expected based on pictures on their site. It was clean and got the job done, though. I would recommend, just know it's not JUST like the pictures.