I am beyond pleased with my wedding expectations, everything was really beautiful Ashley did an amazing job with my flower decoration. Sandra is such an amazing energized soul, she is such a beautiful individual with so much imagination and goes way overboard with perfectionist details. Dillon was super attentive all night if we needed anything he was there, bringing us drinks, and food. The entire Family business is awesome I really enjoyed my special day. I had so many great compliments of my event. Remember all events can be stressful and not everything comes as planned but with a positive energy everything flows in the right direction. I was originally going to have my wedding at the farm house and did not want to move my venue, because I already had envision my wedding there, me coming out of the farm house for the ceremony was a must and having my venue outside really matter for me, but honestly I am glad my venue was at el Monte. Things always happen for a reason I do not regret it at all everything came out so good and beautiful and with the weather🌧️🌦️☀️🥵 in california we never know what to expect. I appreciate you guys for making my day awesome🤗❤️💫@TheRusticChic, you rock

Loved how everything came out! we were feeling overwhelmed with the wedding planning and we were about to give up till we found The Rustic Chic. I was sold on the one stop shop and the beautiful venue. The planing prices went great and was easy! Sandra offered us an amazing opportunity to switch our venue over from the Bell Gardens location to the El Monte location. We were happy with our first venue but The new venue was larger and indoor/outdoor. It ended up raining on our wedding day so it truly saved us having both options available. We used the outdoor patio space for our ceremony which was then converted to a fun game/lounge area. We had our reception indoors which was very spacious and comfortable. It had an amazing bar area as well. On the day of everything went smoothly and I noticed so many extra details that I didn’t expect that just made everything feel so romantic. Our day was perfect and I have Sandra and the rustic team to thank!

There aren’t enough words to describe our experience with the rustic team other than AMAZING!! Sandra was simply so sweet, kind and patient with us especially with me the bride lol. But honestly I’m really thankful for Sandra and everyone who helped us in different ways. For Sandra who was always there to help me along the way and make sure i was stress free with planning, with Ashley who always communicated with me and made sure i was satisfied with the centerpieces and my boquete and with Dillon who made sure my husband and I had a blast on our wedding night and made sure we didn’t have to stress over small things and was super attentive. I’ll definitely miss seeing Sandra for our appts but I’ll definitely book her again and show my support by going to her pop ups and brag to all my friends and family of how amazing the rustic team is.

Love the new venue. Definitely rustic & beautiful. Very excited for our wedding day 12-10-22

The Rustic and Chic made it very easy planning our wedding, the staff is amazing and very helpful. They have a lot of pop ups for you to explore your options. I would totally recommend them! :)

Right off the bat Sandra made us feel safe & taken care off with her but that’s just to tail you in. I was very hesitant to write this review just because I didn’t think people would read however I’ve had plenty ask about my experience and I want you all to know before booking with The Rustic Chic & CO. I want to share my experience with The Rustic Chic & CO, although the decor was lovely the over all experience and treatment we received was honestly horrid! We honestly had no issues with the company up until the last month before our wedding. By policy we’re allowed to make changes up to two weeks prior to your event. They’re not very specific on various details, everything changes after 100 guests however never really bothered to let us know until a week before our wedding and wanted to bill us almost $2K the week before. Our initial guest count was 150 then went up to 180 a month before so we made adjustments with the CEO of the company everything was dealt and planned with Sandra (the last two weeks Lindsey/Lesly) honestly forgot the names. None of our changes or details were communicated with the front office and there was so much confusion. On our “final appt” where we went in to finally pay them off (August 5) a month before our wedding, our guest count was still 180 and still wasn’t made aware that after 100 guests at the indoor venue with restrooms, that we had to provided portal potty’s (honestly gross I don’t even go in those anywhere, why would I want a venue that I’d have to provided that for my guests) the we’re concerned with plumping issues and wanted us to sign a $5K plumping waiver because we were opting out of the portal potty’s service. They bill you for ice to prevent you from having to go to the store $300 which isn’t too bad to be honest however within an hour to our reception they tell us we ran out of ice and if we wanted more we would have to send someone (wasn’t that the whole point to pay?) one of guests went out for about $100 worth of ice and magically lasted the whole night through the heat wave! Now, we got married Labor Day weekend honestly the hottest weekend this year! Our ceremony was only about 15 mins because we didn’t want our guests outdoors too long. We had opted for family/couple pictures at the Farmhouse location, our ceremony was suppose to end by 3:00pm which we had the farmhouse for an hour post ceremony for pictures 4:00. One of the employees came inside the house and disconnected the 1 portable AC unit and kicked us out 3:20 stating that he couldn’t stay anymore and we needed to exit the premises. We get to our indoor venue the AC was turned off and my coordinator was told that they couldn’t turn the AC on because the back door was opened? There’s was miscommunication there no way in hell were we wanting the big door opened in the middle of the heat wave, I had 3 guest pass out and had to leave to the ER because of the heat and having to come into the indoor venue without AC was definitely the last straw I hadn’t even spoken to any of the staff members that day up until then. I could literally go on about how horrible this company is & I highly suggest you all do your research and ask for very specific details in writing in a contract to be able to make them follow through.

Quick Review: (5 fantastic - 1 horrible)
• Pre-event planning: 5
• Pre-event communication: 5
• Venue Contract: 1 (not detailed so they use that to their advantage)
• Post-event communication: 1 (you don’t matter after you’re all paid up)
• Day of Service: 1 (staff was rude, unavailable/hiding, not helpful enough, uncoordinated, not prepared)
• Restroom accommodations: 2 (only 1 permanent on-site restroom for guests)

​This review is coming out 105 days after the wedding we had at The Rustic & Chic Co. because wedding was not ideal and we needed some time to decompress so we could write this review objectively and be as clear and transparent as possible. If you do not want to read this lengthy review, then just understand that this venue kept trying to serve alcohol to the pregnant bride, service was horrible, and in general, we recommend that you stay away from this venue.

Prior to the wedding, we met with Sandra (Owner) on a monthly basis and the venue promptly responded to all of our messages, but once we were all paid up and once the event was done, the customer service became horrible. We had follow-up questions, but our meeting requests were all denied. We were treated much better when we were actively giving money to the venue.

During our monthly planning meetings with Sandra she talked us into paying $1,500 for “Day of service” coordination because she said that SHE would be the person performing this service. We wanted her to run things on the day of the wedding because it would allow us to be less stressed and enjoy our event more also, Sandra is the ONLY person at that wedding that knew the bride was pregnant (other than the groom). Sandra was going to make sure that the bride would NOT be served alcohol so it would not be obvious to the guests.

Unfortunately, Sandra was not the “Day of service” coordinator. We had Dillion and he had no idea what was going on and it went horrible. The wedding day was an organizational disaster. There was no organization or support so the bride, groom, wedding guests and camera crew were running the event. Despite the pregnant bride blatantly telling Dillion that she wanted a specific drink (that doesn’t contain alcohol) Dillon served her multiple alcoholic drinks and it made her feel very uncomfortable. The Rustic & Chic Co. was made aware that the bride was pregnant and that it was a secret from guests, yet Dillion, served the pregnant bride alcohol. So that $1,500 “Day of service” had the opposite effect, it actually caused us more stress.

We paid $800 for “Servers” and they were sitting in the locked office during the entire event, all they did was clean up after. The servers also locked the leftover food in the office and when guests asked them for it, the servers said there was no food. The staff was trying to hide the leftover food in an attempt to keep it for themselves. The groom had to go find Dillion and direct him to bring the leftover food out. The staff not only did nothing during the duration of the event, but they were rude to guests.

This venue said yes to everything, prices were amazing, it all sounded too good to be true and unfortunately, it was. We were scammed out of about $1,655 and more importantly, we were not able to enjoy our special day to the fullest. This venue has proven to us to be a company that promises the world and gives you peanuts.

We were recently contacted by a bride-to-be who was in meetings with The Rustic & Chic Co. This individual made us aware of the following Instagram page (@therusticchic_coscam) which is a page made to bring awareness to potential Rustic & Chic Co. customers of the dishonesty of this company. This individual asked us about our experience with this venue and we told her about everything mentioned above. She thanked us for our honest opinion and she told us that she decided to take her business elsewhere.

We inquired with Sandra after seeing her posts on social media. We should have known better when she advertised free consultations but then required a deposit just to book an appointment to see the farmhouse. Still, we proceeded and met with Sandra, who came across as this “kind, budget-friendly” person eager to help make our special day possible.

After our meeting, she sent us a very basic Excel spreadsheet with inflated costs. When I reviewed it with my partner, we quickly realized how fast the total was adding up and called her to remove unnecessary charges. She had At the time, she seemed sweet and reassured us it was fine and was already trying to book the next appt to collect a payment and come up with a payment plan.

Life events forced us to postpone, and looking back, I am grateful we did, because it saved us thousands of dollars that Sandra would have eventually stolen from us. She told us not to worry about losing our deposit and encouraged us to stay in touch.

Fast forward a few years, my husband and I decided we didn’t want to work with Sandra for our wedding, so we thought we’d at least use our deposit toward rentals. Every time we reached out—with plenty of notice—we were told that everything was already booked. I gave her multiple dates, tried to work around her schedule, and still got nowhere.

Most recently, I reached out again while planning my baby’s first birthday. I gave her two months’ notice, sent over ideas, colors, and themes, and asked for photos of her rentals. I got little to no response. Anytime I asked for a call to simplify the process, I was brushed off and told to “call tomorrow”—but nobody ever answers the number she provides. On top of this, her staff completely lacks customer service skills and are extremely rude when they do respond, which makes the experience even worse.

This business is a scam. Sandra is a con artist who hides behind the image of a “Christian-based business” while taking people’s money and making excuses. She often posts about her “medical issues” as the reason she doesn’t respond, which now feels like part of her alibi.

I’ve also since learned that she has burned countless employees and vendors, which explains the constant turnover. I wish I had done more research before ever handing over a deposit. Please save yourself the headache and money—do not trust this business.

I would advise against hiring this venue. If you are considering booking, I strongly recommend reading all reviews, including the negative ones, to get a comprehensive understanding of their services. I made the mistake of only reading the positive reviews and regretted it. The issues I experienced were consistent with the complaints mentioned in the negative reviews. It is essential to be aware that the staff, including Sandra, seem to prioritize their own interests over the needs of their clients. My experience was marred by constant changes to the contract, poor communication, and unfulfilled expectations. The vendors they recommended were not satisfactory, and I ended up having to find my own caterer and florist and basically as much as I could because I no longer trusted the venue nor Sandra. The valet service (venue’s vendor) was also a disaster, with two of my guests' cars being broken into. (Which they have not tried to fix or contact any of the guest or even myself to come up with any sort of solution) since the valet was contracted by them. I would caution against using their valet service and recommend exploring other options for your event. In hindsight, I wish I had never hired them, and I would advise others to avoid this venue altogether.

Sandra made my event such a stressful day. What was suppose to be a memorable event turned sour the day of. She played me and rob me 2 hrs of service and shut down early with no prove of me breeching my contract. Served beer that I bought hot . Hoovered over my guest all night with a number counter in hand. She claims i went over my guest, but if that claim is true why did we pay YOUR security if they could not do the job correctly. For me this was all part of the plan to end my event early. Place is nice but definitely not worth the hassle and embarrassment of a host.